Top 25 Inbound call center Jobs in Idaho Falls, Id

Contact Center Rep
Frontier Credit Union —Idaho Falls, ID
- Computer literacy
- Research
- High school diploma or GED
Quick Apply
3d
Service BDC Associate (Bi-lingual)
Teton Auto Group —Idaho Falls, ID
- Spanish
- Dealership
- Entry level
- Paid training
- Health insurance
Quick Apply
1d
Commercial Inside Sales Representative Hybrid - Liberty Lake, WA
Liberty Mutual —Idaho Falls, ID
- $45,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Customer Service Representative
LP PROPANE LLC —Idaho Falls, ID
- $13.60 - $18.00 an hour
- Computer literacy
- Pass drug screening
- Office
Quick Apply
Inside Sales Agent
Chris Schmalz Real Estate Group —Idaho Falls, ID
- $45,000 - $75,000 a year
- Real Estate License
- Organizational skills
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
5d

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Contact Center Rep
Frontier Credit Union —Idaho Falls, ID
Responsible for handling all incoming calls for the credit union, projecting a friendly voice and serving as a knowledgeable resource with each interaction.
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Contact Center Rep

Frontier Credit Union -
Idaho Falls, ID

Quick Apply

Job Details

3 days ago

Qualifications

Computer operation
Financial sales
Serving clients
Phone communication
Professional ethics
Promoting bank products
High school diploma or GED
Financial product expertise
Needs-based selling
Desktop applications
Typing
Productivity software
Suggestive selling
Promoting bank services
Industry knowledge of retail banking

Full Job Description

Description:

Position Overview:

Responsible for handling all incoming calls for the credit union, projecting a friendly voice and serving as a knowledgeable resource with each interaction. Provides expert support to callers including information on our products and services, technical assistance, and financial transactions as requested. Creates opportunities to cross sale product and services based on member needs. Seeks to provide one-call resolution or when applicable transfers calls to subject matter experts. This position also provides service via Live Chat and other contact avenues.

Responsibilities:

Promptly responds to incoming calls, chats, and 1-way or 2-way video requests
Identifies and responds to member’s needs with expert level knowledge of credit union’s products and services, promotions, operational practices, policies, procedures, and team members.
Actively and professionally cross-sells beneficial products and services to enhance the financial success of our members.
Accurately and efficiently completes financial transactions upon the request of members.
Researches and resolves discrepancies and account errors. Works with other departments to obtain information and/or to correct transactions.
Communicates issues relating to credit union activities and member accounts to various departments as issues arise.
Consistently makes positive contributions to meet/exceed personal, team, and organizational goals.
Provides exceptional internal and external member service.
Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA).
Assists area personnel with related functions as needed.
Completes other assigned duties commensurate with position.

Requirements:

High school graduate or equivalent
Six months of customer service experience required. Call center and financial industry experience highly preferred.
Demonstrated ability to cross-sell products and services based on needs of the member.
Knowledge of Credit Union products and services; Good verbal and written communication skills, familiarity with PCs and standard software
Friendly and outgoing with strong interpersonal and public relations skills; Communicates with courtesy, tact, and diplomacy in person and over the phone; exercises discretion on credit union matters
Possesses excellent judgement, creative problem-solving; Able to explain reason and process of resolution
Proficient with PCs and standard software required.
Proficient typing skills required.
Performs job independently with limited supervision; works effectively on own and as part of team
Ability to read and carry out various written instructions and follow verbal directions
Calmly and professionally handles different personalities from diverse cultures at various levels within and outside of the organization and demonstrates highest levels of member service
Promotes and applies the highest professional and ethical standards, and fair treatment of others
Demonstrates extreme accuracy, efficiency and quality, effectively handles multiple tasks and changing priorities
Reports to work regularly; maintains reliable and timely attendance. Available to work days and hours as dictated by business needs

Physical Requirements:

Essential duties require ability to hear and speak through telephone (reasonable accommodations may apply). Bend, sit, or stand to perform primarily sedentary work with limited physical exertion. Operate routine office equipment including computer terminals, keyboards, telephones, copiers, and calculators. Work on computer for up to 8 hours per day.

Quick Apply

Refine Your Search

inbound call center jobs in idaho falls, id

Contact Center Rep

Service BDC Associate (Bi-lingual)

Commercial Inside Sales Representative Hybrid - Liberty Lake, WA

Customer Service Representative

Inside Sales Agent

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