Top 262 Client services coordinator Jobs in Illinois

Client Experience Coordinator
Troutman Pepper Locke —Chicago, IL
- $70,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Client Services Project Coordinator
Resource Innovations —Chicago, IL
- $18 - $20 a year
- Full-time
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Commuter assistance
- Paid holidays
Quick Apply
Client Services Coordinator 3
Johnson Controls —Arlington Heights, IL
- $21.63 - $30.00 an hour
- Full-time
- Mid-level
- Microsoft Office
- Communication skills
- Paid holidays
- Health insurance
Client Success Coordinator
Homelink Corporation —Schaumburg, IL
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Conflict management
- Dental insurance
- Paid time off
Quick Apply
Guest Services Coordinator
Marriott International, Inc —Chicago, IL
- $27.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Student Services Coordinator
Naperville Community Unit School District 203 —Naperville, IL
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Client Onboarding Coordinator
Dealer eProcess —Lisle, IL
- $40,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Psychiatric Rehab Services Coordinator (PRSC) - Part-time PM Shift
Frankfort Terrace —Frankfort, IL
- $24 an hour
- Part-time
- In person
- Psychiatry
- Adults
- Mid-level
- Retirement plan
- Paid sick time
Quick Apply
Veterinary Client Care Coordinator
Partners and Paws Veterinary Services —Lisle, IL
- $17 - $18 an hour
- Part-time
- Mid-level
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Child Service Coordinator
Easterseals Serving Chicagoland and Greater Rockford —Chicago, IL
- $58,696 - $73,369 a year
- Full-time
- Classroom
- Management
- Experience working with individuals with disabilities
Quick Apply
Senior Service Coordinator
Thermosystems —Romeoville, IL
- $65,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Health savings account
Quick Apply
Coordinator, Warehousing Client Services
Estes Forwarding Worldwide, LLC —Joliet, IL
- $20 - $25 an hour
- Full-time
- Computer literacy
- Pass drug screening
- Mid-level
- AD&D insurance
- Paid holidays
17h
Veterinary Client Care Coordinator
Wagnolia Veterinary Clinic —Chicago, IL
- $16.50 - $19.00 an hour
- Full-time
- Customer service
- Windows
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Lending Client Coordinator
Compeer Financial —Quincy, IL
- $42,300 - $66,600 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
8d
Customer Service Coordinator
LotusLynx —Rockton, IL
- $25 an hour
- Contract
- Inventory management
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Client Services Coordinator- 7am-3pm and some weekends- $20.50/hr
Saddle Creek Logistics Services —Joliet, IL
- $20.50 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Community Day Services Coordinator
Developmental Services Center —Champaign, IL
- $19 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Coordinator
Alarm Detection Systems —Aurora, IL
- $20 - $21 an hour
- Full-time
- Clean driving record
- ERP systems
- Mid-level
- Paid parental leave
- Paid holidays
Parts and Service Coordinator
Turfwerks —Elburn, IL
- $25 - $29 an hour
- Online Application
- Background check
- OSHA
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
3d
Community Services Coordinator
Sertoma Star Services —Chicago Heights, IL
- $43,888 - $47,000 a year
- Weekends as needed
- Mid-level
- Office
- Driver's License
- 403(b) matching
- AD&D insurance
Quick Apply

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Client Experience Coordinator

Troutman Pepper Locke -
Chicago, IL

Apply Now

Job Details

Full-time
$70,000 - $110,000 a year

Qualifications

Legal firm experience
Bachelor's degree
Law office experience

Full Job Description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Client Experience Coordinator supports the firm’s Client Teams, Client Feedback program, Troutman Plus Value program, and signature client events. The Client Experience Coordinator will work collaboratively with the Client Experience, Business Development, and other firm administrative teams to help promote, create, and maintain customized services, programs, events, and solutions that add value, deepen client relationships, and drive revenue growth.

Essential Duties and Responsibilities:

Support client team events, initiatives, and sponsorships in partnership with the Business Development, Events, and Marketing Operations teams.
Assist with client team administrative tasks, including monitoring client personnel changes and updating HighQ sites.
Support the efforts of the Client Experience team in advancing the firm’s Troutman Plus Value program.
Develop high quality, tailored case studies, one-pagers, talking points, and language for RFPs and pitches highlighting the benefits and application of Troutman Plus.
Partner with the Innovation team to build and maintain client-facing HighQ sites and to test and help rollout other client-facing technology platforms.
Assist with the planning and execution of signature client events, including the firm’s Legal Operations Summit. This includes conducting research, assisting with client development strategy, program development, attendee communications, on-site support, tracking and follow-up activities.
Collect, organize, and maintain Client Feedback and Troutman Plus narratives and key tags in Foundation, the firm’s experience management system.
Support the efforts of the Client Experience team in advancing the firm’s Client Feedback program.
Assist with scheduling client feedback interview introductory calls, prep calls, and debrief calls with attorneys.
Log, categorize, and maintain client feedback data in Reson8.
Assist with preparing written reports and developing visual aids to communicate client feedback results, key feedback themes, and client service trends.
Assist with developing, maintaining, and updating Client Experience publications and collateral, such as one-pagers, client conversation toolkits, PowerPoints, website content, intranet, etc.
Assist with creating small- and large-scale electronic surveys in Qualtrics and related reporting.
Update, organize, and maintain client projects in Asana, the firm’s project management software.
Schedule and manage logistics for meetings, presentations, and trainings with attorneys and administrative departments related to Client Experience initiatives.
Respond to inquiries from clients, attorneys, and administrative departments, assist with resolution of issues, and/or forward to the appropriate person for handling.
Advise on improvements to Client Experience processes to increase efficiency and internal client service.

Knowledge, Skills, and Abilities:

Highly motivated, results-oriented, creative, and collaborative.
Strong project and process management skills, including the ability to prioritize, monitor and manage deliverables for client and department initiatives.
Ability to work independently while keeping Client Experience leadership and attorneys apprised of progress on projects and initiatives.
Proven ability to communicate effectively verbally and in writing with attorneys, teammates, and other administrative departments of the firm.
Strong interpersonal skills, with the ability to provide high-quality service and partner effectively with diverse groups of people at various levels within the firm as well as external contacts.
Strong customer service skills.
Works well under pressure and can manage and prioritize simultaneous, time-sensitive deadlines.
Able to remain flexible while delivering high quality work in a demanding environment.
Well-organized with strong attention to detail.
Flexibility to manage demands outside of traditional business hours.
Ability to handle and maintain confidential client information.
Advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), project management, and electronic survey software.
Demonstrated ability to quickly learn and leverage new software applications, mobile applications, and other technologies.

Education and/or Experience:

Bachelor’s Degree required.
Minimum of three (3) years of related experience in a law firm or professional services organization.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at [email protected].

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.

Hiring Salary Range:

$70,000.00 - $110,000.00

Apply Now

Refine Your Search

client services coordinator jobs in illinois

Client Experience Coordinator

Client Services Project Coordinator

Client Services Coordinator 3

Client Success Coordinator

Guest Services Coordinator

Student Services Coordinator

Client Onboarding Coordinator

Psychiatric Rehab Services Coordinator (PRSC) - Part-time PM Shift

Veterinary Client Care Coordinator

Child Service Coordinator

Senior Service Coordinator

Coordinator, Warehousing Client Services

Veterinary Client Care Coordinator

Lending Client Coordinator

Customer Service Coordinator

Client Services Coordinator- 7am-3pm and some weekends- $20.50/hr

Community Day Services Coordinator

Customer Service Coordinator

Parts and Service Coordinator

Community Services Coordinator

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