Top 4194 Customer experience specialist Jobs in Illinois

Specialist, YESS Customer Experience - National Office (Remote)
YMCA —Chicago, IL
- Remote
- Bachelor's degree
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
10d
Enrollment Specialist (Remote - Work From Home)
Lumata Health Inc —Chicago, IL
- $23 - $26 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- English
- Health insurance
- Dental insurance
13d
Customer Support Specialist
Remote Talent Cloud —Chicago, IL
- $20,800 - $41,600 a year
- Contract
- Remote
- Computer literacy
- English
- Entry level
Quick Apply
M&B Human Resources Specialist
Martin & Bayley, Inc., DBA Huck's Market —Carmi, IL
- $20 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Business Administration
- Paid holidays
- Health insurance
Quick Apply
Field Support Specialist - (CCTV & Alarms)
CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Tax Professional – Retail
Intuit —Chicago, IL
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills
Tax Professional – Retail
Intuit —Naperville, IL
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills
Retail Tax Expert
Intuit —Oak Park, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Retail Tax Expert
Intuit —Naperville, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
Seasonal Tax Expert - In-Store
Intuit —Oak Park, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Seasonal Tax Expert - In-Store
Intuit —Cicero, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Experienced Tax Professional - Retail
Intuit —Oak Park, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Experienced Tax Professional - Retail
Intuit —Cicero, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Tax Professional - TurboTax Store
Intuit —Naperville, IL
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills
Retail Tax Expert
Intuit —Northbrook, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Seasonal Tax Expert - In-Store
Intuit —Schaumburg, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Tax Expert - TurboTax Store
Intuit —Naperville, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
Retail Tax Expert
Intuit —Palatine, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d
Tax Professional - TurboTax Store
Intuit —Evanston, IL
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills
12d
Seasonal Tax Expert - In-Store
Intuit —Bolingbrook, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
5d

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Specialist, YESS Customer Experience - National Office (Remote)

YMCA -
Chicago, IL

Apply Now

Job Details

10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)

Qualifications

Customer communication

Full Job Description

YMCA of the USA (Y-USA) is the national resource office for YMCAs throughout the United States.

Job Description

The Specialist, Customer Experience serves as a key point of contact for YMCA associations, members, and staff by providing timely, accurate, and high-quality customer support through a centralized ticketing system. This role is responsible for processing a wide range of membership, childcare, and program-related transactions across multiple YMCA operating systems, ensuring data accuracy, proper documentation, and adherence to association and YESS Customer Experience policies and service level agreements.

The Specialist delivers exceptional customer service aligned with the YMCA’s core values of caring, honesty, respect, and responsibility while working independently in a remote environment and collaboratively as part of the YESS Customer Experience Team. This position requires strong attention to detail, effective communication, time management, and the ability to navigate multiple systems and workflows in a fast-paced setting. The role also includes auditing account data, performing system maintenance tasks including YMCA program data entry, escalating issues appropriately, participating in ongoing training, and supporting continuous process improvement to enhance the overall YMCA member and staff experience.

YMCA of the USA (Y-USA) embraces a remote-first working environment which means most employees work remotely from a home office within the continental United States.

We offer a full benefits package including medical, dental, vision, defined benefit plan (retirement savings), defined contribution plan (403(b) plan, life and disability insurances, technology stipend, and generous paid time off, all in a work from anywhere in the continental U.S. workplace.

Qualifications

Bachelor’s degree or equivalent in a relevant field such as Business, or related disciplines required.
0-2 years of experience required.
Foundational skill level
Entry-level industry knowledge and experience
Routine tasks, limited decision-making authority, follows guidelines
Primarily internal communications
Limited influence - explains facts, policies and practices related to job area
Requires supervision, leads self

Essential Functions

Responsible for effectively responding to members, association staff, and general inquiries received in the ticketing system regarding YMCA association information, membership, childcare, and programs.
Process ticket transaction requests per department guidelines on accounts in YMCA association specific operating systems (Daxko, Core, ActiveNet, Saleforce/Traction Rec and Amilia, etc.), including but not limited to, activation, cancellation, enrollment, unenrollment, registration, upgrades, downgrades, merges, changes, discount application, discount removal, financial assistance review and approval, generating fees, processing payments, scheduling payments and processing refunds.
Assists with YMCA program entry and maintenance within association-specific operating systems.
Respond to ticket submission and other email requests, within the expected timeframe of 2 business days or less, to meet or exceed the YESS Customer Experience Team SLA (Service Level Agreement) with YMCA associations.
Complete daily, weekly or monthly audits of YMCA association data of new membership, childcare and program registrations, following audit guidelines, to ensure YMCA association accounts are accurate. Escalate issues as needed to supervisor.
Responsible for learning and following published policies and procedures for the YMCA associations served and YESS Customer Experience Team, to optimally support guests, members, program participants and association staff.

Apply Now

Refine Your Search

customer experience specialist jobs in illinois

Specialist, YESS Customer Experience - National Office (Remote)

Enrollment Specialist (Remote - Work From Home)

Customer Support Specialist

M&B Human Resources Specialist

Field Support Specialist - (CCTV & Alarms)

Tax Professional – Retail

Tax Professional – Retail

Retail Tax Expert

Retail Tax Expert

Seasonal Tax Expert - In-Store

Seasonal Tax Expert - In-Store

Experienced Tax Professional - Retail

Experienced Tax Professional - Retail

Tax Professional - TurboTax Store

Retail Tax Expert

Seasonal Tax Expert - In-Store

Tax Expert - TurboTax Store

Retail Tax Expert

Tax Professional - TurboTax Store

Seasonal Tax Expert - In-Store

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