Top 954 Customer relations representative Jobs in Illinois

Concierge Member Service Representative (CMSR)
Zing Health —Illinois
- $47,850 - $50,000 a year
- Hybrid work
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
3d
Customer Service Manager - Remote - West Region
Warrenville, IL
- $90,000 - $100,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor of Science
- Research
- Paid holidays
- Health insurance
Quick Apply
8d
Executive Assistant
University of Saint Mary of the Lake —Mundelein, IL
- $55,000 - $75,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Customer service
- Health savings account
- Health insurance
Quick Apply
Dispatcher - Towing and Sales
Heartland Barge Managment —Columbia, IL
- $80,000 - $110,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Eating Disorder Therapist- LCPC, LCSW (Sign on bonus up to $10,000!)
Rosecrance Inc. —Urbana, IL
- $73,819.20 a year
- Evenings as needed
- LMFT
- Customer service
- Licensed Clinical Social Worker
- Wellness program
- AD&D insurance
Quick Apply
Territory Manager - Northeast Region
Emery Jensen Distribution, LLC —Oak Brook, IL
- $80,000 - $90,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
8d
Registered Nurse (RN) - Medical Nursing - $20,000 Sign on Bonus
Memorial Health —Decatur, IL
- $30.23 - $48.37 an hour
- Overtime
- Nursing
- RN License
- Bachelor of Science
Manager, Region - Environmental Health & Safety
Rich Products Corporation —Crest Hill, IL
- $103,740 - $155,610 a year
- Spanish
- Bachelor of Science
- Bachelor's degree
- Health insurance
- Paid time off
Plant Manager
PTC —Bedford Park, IL
- $120,000 - $150,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Engineering
- Health savings account
- Disability insurance
Quick Apply
Mechanical Designer
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Word processing
- Research
- Mid-level
- Paid time off
- 401(k) matching
Registered Nurse (RN) - Surgical Nursing - $20,000 Sign on Bonus
Memorial Health —Decatur, IL
- $30.23 - $48.37 an hour
- Overtime
- Nursing
- Surgery
- RN License
Ocean Export Agent (Mandarin Bilingual)
EXPRESS LINE CORPORATION —Elk Grove Village, IL
- $23 - $28 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
5d
Relationship Manager , Remittance
ICICI Bank New York —Naperville, IL
- Full-time
- In person
- Mid-level
- Office
- Bachelor's degree
- Health insurance
Quick Apply
Production Manager
Confidential —Aurora, IL
- From $95,000 a year
- Overtime
- 5 years
- Engineering
- Basic math
- Health savings account
- Health insurance
Quick Apply
4d
Sales Representative (Entry Level)
Ascent Acquisitions —Naperville, IL
- $55,000 - $70,000 a year
- Urgently hiring
- Hospitality
- Sales
- In-person
- Paid training
- Employee discount
Quick Apply
Outside Sales Consultant
Bath Fitter —Bloomington, IL
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
AT&T Customer Sales Representative
Monarch Business Solutions —Naperville, IL
- $900 - $1,200 a week
- Full-time
- Background check
- High school diploma or GED
- In-person
- Paid training
- Professional development assistance
Quick Apply
12d
Sales Consultant, Trauma (Chicago Southside) - Johnson & Johnson MedTech - Orthopaedics
Johnson & Johnson Services, Inc. —Chicago, IL
- Weekends as needed
- Anatomy knowledge
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Specialist, Philanthropic Relations
American Academy of Dermatology —Rosemont, IL
- $88,678 - $104,326 a year
- Online Application
- Microsoft Outlook
- Computer literacy
- Research
- Health insurance
- Dental insurance
Microbiology Manager
SGS —Lincolnshire, IL
- $100,000 - $120,000 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply

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Concierge Member Service Representative (CMSR)

Zing Health -
Illinois

Apply Now

Job Details

$47,850 - $50,000 a year
3 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Description:

COMPANY OVERVIEW

Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the healthcare equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs, and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY

The CMSR acts as the primary representative for member outbound campaigns that are aligned with organizational objectives. Further, the CMSR offers end-to-end solutions for members who need assistance on a more personal and integrated level for both inbound and outbound calls.

JOB RESPONSIBILITIES:

Provide service resolutions within targeted service levels and serve as first line of contact for escalated service issues.
Aim to provide first call resolution for all inbound inquiries.
Interact with members, providers, and other caller types via phone, email, web services, etc. while performing data entry functions for all activity.
Effectively navigate and comprehend all elements of Zing Health systems, and partnering systems, that are applicable to the business.
Provide timely and accurate information to callers, while proactively partnering with team members and other departments, as necessary, to facilitate effective, compliant, and quality resolutions.
Understand CMS guidelines for managing business areas including, but not limited to, membership, provider partnerships, marketing, enrollment/disenrollment, and claims.
Advise callers of their onboarding process, coverage details, benefits, etc.
Identify opportunity trends by acknowledging consistent questions or challenges raised by the team, and proactively escalate to leadership for ongoing internal process improvement.
Provide service improvement recommendations to leadership based on experiences with the members i.e., ways member services can improve the overall Zing experience for the members.
Maintain a comprehensive knowledge of all Zing Health policy and procedures, products and services including departmental processes of Operations, Sales, Network, Quality, Customer Relations, etc.
Assist members with scheduling appointments with primary care physicians, specialists, or value-based providers via scheduling processes and tools.
Coordinate end-to-end appointment execution i.e., scheduling, ride setup, pharmacy and prescription preferences, follow-up appointments, etc.
Ensure in-network providers are available for scheduling by Member Services and add / activate providers who need to be added to any applicable platforms.
Conduct monthly / ongoing outbound call campaigns while adhering to call performance expectations as well as individual member needs including but not limited to, health risk assessment completion, annual wellness visit scheduling, etc.
Handle situational performance expectations aligned with corporate objectives related to CAHPS, member satisfaction, member retention, quality and stars, etc.
Maintain target performance metrics, that may include, but are not limited to, call handling, caller satisfaction, quality, STAR score initiatives, etc. while maintaining an average audit score of 95% on a rolling basis.
Provide ongoing, and proactive feedback to the leadership team when challenges with business execution arise.

Requirements:

QUALIFICATIONS AND REQUIREMENTS:

EDUCATION:

High school/ GED
2+ years in customer service, preferably with 1 year within a call center environment

PREFERRED:

2+ years in health insurance
1+ years in Medicare

Member-Centric Impact Statement

Member Services is the frontline of member interaction, resolving concerns, answering questions, and providing assistance with empathy and efficiency. Exceptional customer service fosters member trust and satisfaction, encourages loyalty and retention, and streamlines processes to boost overall organizational productivity. Measurable impact includes improved retention rates, higher CAHPS and NPS scores, reduced voluntary disenrollment, and increased member engagement with preventive and supplemental benefits.

Member Success drives satisfaction and retention quality engagement by conducting proactive outreach, guiding members through benefits, coordinating issue resolution across departments, and ensuring smooth transitions of care. The team focuses on members with care gaps and issues and medication adherence concerns and addresses their barriers to care.

Zing Health offers the following benefits

A competitive salary based on the market
Medical, Dental, and Vision
Employer-Paid Life Insurance
Paid Maternal Leave
Paid Paternal Leave
401(K) match up to 4%
Paid-Time-Off
Employee Assistance Programs
Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.

Zing Health is committed to being an Equal Opportunity Employer. This means the company ensures all employment decisions, including hiring, promotion, compensation, and benefits, are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Zing Health strives to create a diverse, inclusive, and respectful workplace, providing equal access and opportunities for all employees and applicants. The organization actively promotes a culture of fairness and non-discrimination, supporting the personal and professional growth of every team member

Apply Now

Refine Your Search

customer relations representative jobs in illinois

Concierge Member Service Representative (CMSR)

Customer Service Manager - Remote - West Region

Executive Assistant

Dispatcher - Towing and Sales

Eating Disorder Therapist- LCPC, LCSW (Sign on bonus up to $10,000!)

Territory Manager - Northeast Region

Registered Nurse (RN) - Medical Nursing - $20,000 Sign on Bonus

Manager, Region - Environmental Health & Safety

Plant Manager

Mechanical Designer

Registered Nurse (RN) - Surgical Nursing - $20,000 Sign on Bonus

Ocean Export Agent (Mandarin Bilingual)

Relationship Manager , Remittance

Production Manager

Sales Representative (Entry Level)

Outside Sales Consultant

AT&T Customer Sales Representative

Sales Consultant, Trauma (Chicago Southside) - Johnson & Johnson MedTech - Orthopaedics

Specialist, Philanthropic Relations

Microbiology Manager

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