Top 2109 Customer success director Jobs in Illinois

Director of Client Onboarding and Success
Zayed Law Offices —Joliet, IL
- $60,000 - $100,000 a year
- Full-time
- Sales
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Prepared Meals Program Manager
MILITARY DELI BAKERY SERVICES INC —Aurora, IL
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Marketing
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
2d
Global Alliance Director | Accenture
IFS —Itasca, IL
- $225,000 - $250,000 a year
- Full-time
- Hybrid work
- ERP systems
- Contracts
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director Sr – Commercial Strategy Global
ProAmpac —Chicago, IL
- 5 years
- Basic math
- Office
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Compensation Manager - On Site
Ace Hardware Corporation —Oak Brook, IL
- $137,700 - $175,600 a year
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Paid holidays
- Disability insurance
Chief Operating Officer, Illinois Health Practice Alliance
Illinois Health Practice Alliance —Illinois
- $207,000 - $392,100 a year
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Director, Project Implementation - National Office (Remote)
YMCA of the USA —Chicago, IL
- $129,000 - $158,000 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
8d
Director, Project Implementation - National Office (Remote)
YMCA —Chicago, IL
- $129,000 - $158,000 a year
- Remote
- 8 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
8d
Director of Customer Success Operations
Securly —Chicago, IL
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
3d
Community Director
Associa-Chicagoland —Chicago, IL
- $100,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
9d
Country Club General Manager
Horizon Hospitality —Cook County, IL
- $105,000 - $115,000 a year
- Online Application
- 5 years
- Mentoring
- Senior level
- Relocation assistance
- Health insurance
Quick Apply
Director, Customer Success
BEHAVIORALLY INC —Chicago, IL
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Mentoring
Quick Apply
Director of Growth and Customer Operations
TR MILLER HEATING AND COOLING —Bolingbrook, IL
- $160,000 - $200,000 a year
- Full-time
- Background check
- Office
- Master's degree
- Paid holidays
- Disability insurance
Quick Apply
Medical Education and Clinical Program Coordinator
Natus Neuro —Schaumburg, IL
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Continuing education credits
- Paid holidays
Customer Success Associate Director
Wolters Kluwer —Chicago, IL
- $122,300 - $218,550 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
3d
General Manager - St. Regis Residences Chicago Downtown
Marriott International, Inc —Chicago, IL
- $215,000 - $303,450 a year
- Full-time
- Sales
- Inventory management
- Residential
Director of Events Operations | Full-Time | Navy Pier Events Facility
Oak View Group —Chicago, IL
- $114,000 - $134,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Conflict management
- Dental insurance
- 401(k)
Director, Business Optimization - Global Customer Care Operations
Leica Biosystems —Deer Park, IL
- $170,000 - $190,000 a year
- Full-time
- 11+ years
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Director of Property Management
Clear Investment Group —Chicago, IL
- $185,000 - $225,000 a year
- Full-time
- 11+ years
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
Director Operations
DHL —DeKalb, IL
- $150,000 - $200,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
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customer success director jobs near illinois

Director of Client Onboarding and Success

Zayed Law Offices -
Joliet, IL

Quick Apply

Job Details

Full-time
$60,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer relationship building
Client onboarding
Legal office phone management
Intake
Coaching
Personal injury law
Managing clients in a customer support role
Bachelor's degree
Customer relationship management
Best practice identification
Business coaching
Client interaction via phone calls

Full Job Description

Company Overview

We are a dedicated law firm based in Joliet, specializing in personal injury cases. Our team is committed to providing compassionate and effective legal support to clients navigating complex injury claims.

Overview

Zayed Law Offices is looking for a client focused individual to initialize our relationship with clients. This role works directly with our Intake team to qualify a client’s case and determine if it is a case that our firm should bring on board. This is an integral part of our case acceptance process and requires a high level of customer service as well as an ability to properly qualify if the personal injury case is within the scope of our law firm.

Responsibilities:

Review client case details from the intake team to determine if it is a case our law firm would take on
Coordinate with the Intake team on new client calls to transfer the call for final review or schedule an onboarding call for when the client is available
Reconfirm all details of the incident with the client, gather further details not originally captured, gather client information for contact, and run through how our law firm would represent the client
Guide the client on case timeline and the importance of quick responses when our office reaches out
Explain the treatment path and emphasize the importance of continued treatment. Coach on advocating for themselves with doctors/treaters to ensure all symptoms are communicated properly over so no issue goes untreated or missed
Explain the representation agreement and other important documents that need to be signed. Send out and ensure signature of forms to begin working on the case for the clients
Check in with clients throughout the duration of their case to assess how our office is doing in helping them with their case and communicating important milestones in their case and treatment
Perform initial intake calls as needed
Other job duties as assigned

Qualifications:

3-5 years of experience in a customer success or onboarding role
Ability to be on the phone with clients in a professional and investigative manner 75% or more of the time
Experience coaching clients on best practices for the business and emphasizing importance of frequent updates
Ability to empathize with clients while maintaining a professional demeanor on calls and gathering all relevant information

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer relationship management: 3 years (Required)
Sales: 3 years (Preferred)

Ability to Commute:

Joliet, IL 60435 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer success director jobs in illinois

Director of Client Onboarding and Success

Prepared Meals Program Manager

Global Alliance Director | Accenture

Director Sr – Commercial Strategy Global

Compensation Manager - On Site

Chief Operating Officer, Illinois Health Practice Alliance

Director, Project Implementation - National Office (Remote)

Director, Project Implementation - National Office (Remote)

Director of Customer Success Operations

Community Director

Country Club General Manager

Director, Customer Success

Director of Growth and Customer Operations

Medical Education and Clinical Program Coordinator

Customer Success Associate Director

General Manager - St. Regis Residences Chicago Downtown

Director of Events Operations | Full-Time | Navy Pier Events Facility

Director, Business Optimization - Global Customer Care Operations

Director of Property Management

Director Operations

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