Top 2160 Director of customer success Jobs in Illinois

Senior Director, Head of Associate Relations
GEICO —Chicago, IL
- $195,000 - $315,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
Director of Resident Experience & Engagement
Presbyterian Homes Manager LLC —Skokie, IL
- $139,397 - $181,165 a year
- Full-time
- Hospitality
- 7 years
- Master's degree
- 403(b) matching
- Commuter assistance
8d
Customer Success Manager (Remote)
Aprimo US LLC —Chicago, IL
- $105,000 - $140,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Project management
- Commuter assistance
- Health savings account
Quick Apply
12d
Director, Customer Success Management
Salesforce —Chicago, IL
- $171,200 - $298,400 a year
- Full-time
- Data analysis skills
- Office
- 3 years
- Paid parental leave
- Disability insurance
Director of Agentic Leadership Development
Salesforce —Chicago, IL
- $164,000 - $261,500 a year
- Full-time
- Hybrid work
- Office
- Continuous improvement
- Senior level
- Paid parental leave
- Disability insurance
Chain Account Manager Wine & Spirits 10+ YRS EXP.
InterTrade USA Company —Chicago, IL
- $62,559 - $75,514 a year
- Full-time
- Budgeting
- In-person
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Director of Growth & Digital Marketing- Home Services
Pro Services —Wheaton, IL
- $75,000 - $110,000 a year
- Full-time
- Management
- 5 years
- Office
- Health insurance
- Paid time off
Quick Apply
4d
Senior Underwriter / Account Executive Officer, Environmental
Travelers —Chicago, IL
- $109,300 - $180,200 a year
- 6 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Director of Sales
Tron Solar —Vernon Hills, IL
- $98,290.30 - $380,371.11 a year
- Full-time
- Hybrid work
- Business development
- Senior level
- Leadership
Quick Apply
Cantonese-Speaking Sales Representative (Asian Grocery)
Truong Enterprises —Chicago, IL
- $75,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Director of Client Onboarding and Success
Zayed Law Offices —Joliet, IL
- $60,000 - $100,000 a year
- Full-time
- Sales
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Prepared Meals Program Manager
MILITARY DELI BAKERY SERVICES INC —Aurora, IL
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Marketing
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
11d
Director of Performance Marketing & Growth | Multi-Brand Home Services
Green Attic —Mount Prospect, IL
- From $90,000 a year
- Full-time
- 5 years
- Office
- In-person
Quick Apply
9d
IL Director Qualified - Program Specialist Early Education
KinderCare Learning Companies —Addison, IL
- $20.01 an hour
- Full-time
- Background check
- Classroom
- Customer service
- Health savings account
- Health insurance
Quick Apply
Account Executive Officer/Sr. Underwriter, National Accounts
Travelers —Chicago, IL
- $120,400 - $198,700 a year
- 6 years
- Bachelor's degree
- Children
- Wellness program
- Paid holidays
Sr. Director of Support
Confidential —Chicago, IL
- $150,000 a year
- Full-time
- Hybrid work
- SharePoint
- Computer skills
- Senior level
- Health savings account
- Health insurance
Quick Apply
9d
Director of Operations
Dreamland Galaxy —Bradley, IL
- From $70,000 a year
- Weekends as needed
- Inventory management
- Recruiting
- In-person
- Paid time off
- Employee discount
Quick Apply
12d
Clinical Engineering Enterprise Director
Intelas —Chicago, IL
- $165,000 - $190,000 a year
- Full-time
- Background check
- Hospital
- Clinic
- Commuter assistance
- Paid parental leave
Quick Apply
11d
Dental Lab Tech Level I
Power Dental Studio —Lisle, IL
- $21 - $25 an hour
- Full-time
- Background check
- Laboratory
- Customer service
- Health savings account
- Health insurance
Quick Apply
10d
Service BDC manager
Elmhurst Ford —Bensenville, IL
- $60,000 - $85,000 a year
- Full-time
- Dealership
- Business development
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
5d

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director of customer success jobs near illinois

Senior Director, Head of Associate Relations

GEICO -
Chicago, IL

Apply Now

Job Details

Full-time
$195,000 - $315,000 a year

Qualifications

Employee misconduct investigations
Team leadership
Anti-discrimination law
HR legal compliance
HR compliance
Cross-functional collaboration
General management
Equal Employment Opportunity (EEO)

Full Job Description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Location: This is a hybrid role, with an onsite presence of 3 days per week at our Bethesda, MD; NYC, NY; Dallas, TX; Tampa, FL; or Chicago, IL office.

Reports To: Head of Associate Experience

Role Overview
As Head of Associate Relations, you will lead and shape the enterprise Associate Relations function, setting the long‑term strategy and operating model that enables a fair, consistent, and values‑driven associate experience across the organization. This role is responsible for transforming how Associate Relations operates—modernizing people capabilities, standardizing and scaling processes, and leveraging technology to improve outcomes, transparency, and trust.

You will serve as a senior thought partner to executives and HR leadership, providing strategic counsel on workforce risk, culture, and governance while ensuring the function is positioned to meet the needs of a complex, growing organization. Rather than focusing on day‑to‑day case management, this role defines the vision, standards, and expectations for how employee relations work is delivered across the enterprise.

Key Responsibilities

Enterprise Strategy & Transformation
- Define and execute a multi‑year Associate Relations strategy aligned to the Associate Value Proposition and overall people strategy.
- Design and evolve the Associate Relations operating model, including role clarity, case segmentation, escalation paths, and decision frameworks.
- Lead the modernization of Associate Relations processes, ensuring consistency, scalability, and defensibility across all regions and business units.
- Champion the use of data, insights, and technology to improve case outcomes, identify systemic issues, and inform leadership decision‑making.

Leadership, Governance & Influence
- Serve as a trusted strategic advisor to senior leaders on employee relations risk, organizational health, investigations governance, and complex workforce issues.
- Establish and oversee enterprise governance standards for investigations, disciplinary actions, and policy interpretation to ensure fairness and consistency.
- Partner closely with Legal, Compliance, and HR leadership to anticipate risk, strengthen controls, and align on mitigation strategies.
- Represent Associate Relations in executive forums, delivering clear, actionable insights on trends, root causes, and opportunities for improvement.

People & Capability Building
- Lead, develop, and inspire a high‑performing Associate Relations leadership team, building bench strength and future‑ready capabilities.
- Set expectations for judgment, decision quality, and executive presence across the function.
- Establish learning, coaching, and quality standards that elevate investigative rigor, empathy, and consistency.

Policy, Risk & Compliance Oversight
- Own the strategic direction of employee relations policies and frameworks, ensuring alignment with employment law, organizational values, and evolving business needs.
- Ensure the function is positioned to proactively manage compliance risk across federal, state, and local employment regulations.
- Oversee the development of enterprise‑level training and enablement strategies for leaders and HR partners related to employee relations and workplace conduct.

Insights & Continuous Improvement
- Use quantitative and qualitative insights to identify patterns, systemic issues, and cultural risks.
- Translate data into strategic recommendations that drive improvements in engagement, trust, and retention.
- Lead continuous improvement efforts that strengthen the associate experience while balancing organizational risk and accountability.

Qualifications

Bachelor’s degree in Human Resources or equivalent experience; advanced degree or certifications preferred.
10–12 + years of progressive leadership experience in Associate Relations or Employee Relations, with demonstrated success leading enterprise‑scale functions or transformations.
Proven experience designing and scaling investigations or employee relations operating models in large, complex organizations.
Deep expertise in employment law, EEO regulations, anti‑retaliation principles, and investigations governance.
Strong executive presence and judgment, with the ability to navigate ambiguity, high‑stakes matters, and competing priorities.
Track record of influencing senior leaders and driving alignment across cross‑functional partners.
Exceptional communication skills, with the ability to synthesize complexity and deliver clear, defensible recommendations.
Unwavering integrity, sound judgment, and commitment to fairness, confidentiality, and ethical leadership.

#LI-AN1

Annual Salary

$195,000.00 - $315,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Apply Now

Refine Your Search

director of customer success jobs in illinois

Senior Director, Head of Associate Relations

Director of Resident Experience & Engagement

Customer Success Manager (Remote)

Director, Customer Success Management

Director of Agentic Leadership Development

Chain Account Manager Wine & Spirits 10+ YRS EXP.

Director of Growth & Digital Marketing- Home Services

Senior Underwriter / Account Executive Officer, Environmental

Director of Sales

Cantonese-Speaking Sales Representative (Asian Grocery)

Director of Client Onboarding and Success

Prepared Meals Program Manager

Director of Performance Marketing & Growth | Multi-Brand Home Services

IL Director Qualified - Program Specialist Early Education

Account Executive Officer/Sr. Underwriter, National Accounts

Sr. Director of Support

Director of Operations

Clinical Engineering Enterprise Director

Dental Lab Tech Level I

Service BDC manager

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