Top 5 Head of customer service Jobs in Illinois

Head of Industry, Retail, Large Customer Sales
Google —Chicago, IL
- $201,000 - $281,000 a year
- Full-time
- Customer service
- 3 years
- Bachelor's degree
Senior Director, Head of Client Operations (Remote) – AIM
Advyzon —Chicago, IL
- Remote
- Bachelor's degree
- Financial services
- Senior level
- Health insurance
- Dental insurance
Senior Director, Global Head of Client Services - Clinical Trials Division
Thermo Fisher Scientific —Mount Prospect, IL
- $157,700 - $236,525 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Senior Vice President, Client Value Management (Head of CVM)
Curinos Inc —Chicago, IL
- 11+ years
- Continuous improvement
- Travel
- Health insurance
- Paid time off
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Senior Director, Head of Client Operations (Remote) – AIM
Advyzon —Chicago, IL
This role requires a strategic operator with strong leadership, communication, and problem-solving skills who can develop scalable operational processes,…
Senior Director, Global Head of Client Services - Clinical Trials Division
Thermo Fisher Scientific —Mount Prospect, IL
This role is responsible for driving a globally aligned client experience, ensuring operational excellence, and enabling scalable growth through strong cross-…
$157,700 - $236,525 a year

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Head of Industry, Retail, Large Customer Sales

Google -
Chicago, IL

Apply Now

Job Details

Full-time
$201,000 - $281,000 a year

Qualifications

Technology industry sales team management experience
Market research data
Retail industry sales team management experience
Strategic goal setting
Strategic management
Customer behavior analysis
Customer relationship building
Media sales
Customer service
Managing sales strategy or development teams
Talent management
Online advertising
Client relationship development
Talent development
Sales team management
3 years
Digital transformation
Team development
Bachelor's degree
Sales growth strategy
Business development within retail
Industry trends
Customer engagement
Needs-based selling
Sales strategy
Corporate sales environment
Business operations
Sales leadership
Google Ads
Senior level

Full Job Description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
12 years of experience in advertising sales, digital marketing, consulting, or media.
3 years of experience in people management.

Preferred qualifications:

Experience in managing and developing sales teams to deliver results with a shared insight and purpose.
Experience influencing executive-level clients and stakeholders and driving results in complex, agile environments.
Leadership experience in sales/operations management, planning, and systems thinking, with the ability to align strategies and deliver customer business outcomes.
Understanding of customer business objectives and ability to develop joint business plans in complex, ambiguous environments.
Knowledge of Google Ad Solutions, video advertising (e.g., AI-powered Performance, CTV, AI-powered Video) and the key engaged landscape across traditional and digital brand media advertising.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As the Head Of Industry (HOI) for Retail, you will lead and strengthen a sales team focused on one of the largest Retail accounts in the region. Leadership entails inspiring the team with a compelling goal for how we can identify client business issues in order to deliver unparalleled value to our customers.

You’ll run the day-to-day operations for your team by setting clear goals and helping them clear roadblocks. You will collaborate effectively with fellow managers, partner with sales leadership to set objectives for the vertical, and build strong relationships across the Google network.

Actively engaged with local clients and agencies, you will build the business and develop a reputation for thought leadership and industry change within the landscape, all while demonstrating how Google products can enhance and transform their businesses.

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $201000 - $281000 (USD) + 75% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

Manage the core sales team and engage with cross-functional teams to deliver insights, innovative ideas, and customer service that drives business growth for our customer and for Google.
Develop and foster C-Level relationships (e.g., CEOs, CMOs, RMN Pres) across the portfolio, acting as a trusted advisor in their digital transformation and retail media journeys.
Partner with leaders of other teams to develop thought leadership around the Industry ecosystem, equipping teams across Large Customer Sales to deliver excellent business growth and navigate industry shifts.
Attract, develop, and retain top talent in all roles across the team, fostering a culture of continuous learning, and deep expertise in the retail sector.
Analyze data trends, consumer behavior, and client performance capitalizing on key moments to develop and deliver on high-impact plans.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

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head of customer service jobs in illinois

Head of Industry, Retail, Large Customer Sales

Senior Director, Head of Client Operations (Remote) – AIM

Senior Director, Global Head of Client Services - Clinical Trials Division

Senior Vice President, Client Value Management (Head of CVM)

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