Top 6 helpdesk agent Jobs in illinois

Technical Support Agent
PAR —Markham, IL
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Dental insurance
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Chicago, IL
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Solutions Advisor
HiveMQ GmbH —Chicago, IL
- $160,000 - $210,000 a year
- Full-time
- Remote
- Azure
- SQL
- AWS
Quick Apply
Tier I Technical Support
Heartland —McHenry, IL
- Full-time
- Microsoft Outlook
- Ability to lift 50 pounds
- 1 year
- Profit sharing
- Disability insurance
Quick Apply
1d

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IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
Previous experience working as Help Desk clerk using remote support tools. Asist in MDM tasks, including application deployment, device profile and deployment.
$55,000 a year
Quick Apply
Receptionist / Office Assistant
Vistex BKV —Hoffman Estates, IL
Coordinate hotel reservations for visiting employees or guests by tracking requests through email or facilities tickets. Ability to lift up to 25lbs.
Up to $23 an hour
Quick Apply

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helpdesk agent jobs near illinois

Technical Support Agent

PAR -
Markham, IL

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Job Details

Full-time
$19 - $22 an hour

Qualifications

Customer communication
Windows
Decision making
Typing
Restaurant experience

Full Job Description

Location

Markham

Employment Type

Full time

Location Type

Remote

Department

Services & Support

Compensation

USD$19 – $21 per hour
CADCA$19 – CA$22 per hour

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote

Reports To:

Technical Support Manager

What We’re Looking For:

Requirements:

1+ year of Customer Service experience (Helpdesk experience preferred)
Background in restaurant or call center environments
Strong problem-solving and communication skills
Solid typing skills and working knowledge of Windows OS
Reliable broadband/fiber internet and access to a backup work location
Networking experience a plus
AAS in electronics tech or computer science a plus
A+ or Microsoft certifications a plus

Additional skills:

Passion for helping others and resolving technical issues
Ability to multitask and prioritize in a fast-paced environment
Strong team collaboration and customer relationship building skills
Ability to work weekends, holidays, and overtime as needed
Fluent in Canadian French (written and spoken)

Unleash your potential: What you will be doing and owning:

Provide first-level support for POS hardware/software and PAR products
Resolve operational and technical issues quickly and efficiently
Log and manage incidents using our service management tools
Follow escalation workflows and contribute to our knowledge base
Deliver exceptional service that fosters total customer satisfaction
Complete administrative support tasks related to customer service
Analyze issues and apply sound judgment to determine resolutions
Collaborate with internal teams and third-party engineers as needed

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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Refine Your Search

helpdesk agent jobs in illinois

Technical Support Agent

IT Assistant / Help Desk (Entry Level)

IT Help Desk Tier 1 - Bilingual

Senior Solutions Advisor

Tier I Technical Support

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