Top 97 It service manager Jobs in Illinois

SERVICE DESK LEAD
City of Chicago —Chicago, IL
- $91,778 a year
- Monday to Friday
- Computer Science
- High school
- Office
7d
IT Service Desk Manager
Tempus —Chicago, IL
- $95,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
Manager, IT Applications - Business Applications
Endeavor Health —Skokie, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Recruiting
- Free parking
- Wellness program
Service Delivery Manager
RSA America LLC —Inverness, IL
- From $65,000 a year
- Full-time
- Google Workspace
- US work authorization
- POS
- 401(k)
- Paid time off
Quick Apply
4d
Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Network Infra Service Delivery Manager
Vibotek LLC —Libertyville, IL
- Contract
- Team management
- Senior level
- Communication skills
Quick Apply
IT Retail Service Support Manager
Busey Bank —Edwardsville, IL
- $63,000 - $87,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Profit sharing
- Wellness program
Quick Apply
4d
Implementations Network Engineer III
Leidos —Scott AFB, IL
- $73,450 - $132,775 a year
- Full-time
- Bachelor of Science
- Master's degree
- Bachelor's degree
Service Desk Supervisor
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
1d
Manager, IT Service Management
IDEX Service Corp. —Northbrook, IL
- $112,700 - $169,100 a year
- Online Application
- Remote
- PMP
- 5 years
- Senior level
- Health insurance
- Paid time off
Manager, IT Applications - Radiant
Endeavor Health —Arlington Heights, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Free parking
- Wellness program
Manager, Clinical Applications
Endeavor Health —Arlington Heights, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Recruiting
- Organizational skills
- Free parking
- Wellness program
Manager, AI Service Operations Transformation PMO
CVS Health —Chicago, IL
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
14d
IT Client Services Manager
Aldridge Electric —Libertyville, IL
- 5 years
- Office
- Supervising experience
- Disability insurance
- Health insurance
Manager, Production Support Services / Incident Management
CVS Health —Illinois
- $54,300 - $145,860 a year
- Weekends as needed
- Remote
- Computer science
- 7 years
- Management
- Health insurance
- Dental insurance
1d
Lead Director - Service Operations - Digital Transformation
Oak Street Health —Illinois
- $100,000 - $231,540 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- US work authorization
- Health insurance
- Dental insurance
10d
ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
EY —Chicago, IL
- Senior level
Innovation & Infrastructure Manager (Public Service Administrator, Option 3)
State of Illinois —Chicago, IL
- $8,571 a month
- Overtime
- Bilingual
- Background check
- Azure
- Paid parental leave
- Paid holidays
9d
Service Delivery Manager (SDM)
Capgemini Sogeti —Chicago, IL
- $103,879 - $242,400 a year
- Full-time
- Remote
- Computer Science
- Engineering
- 11+ years
- Paid holidays
- Disability insurance
Data Systems Manager - Enterprise Applications
Illinois Secretary of State —Springfield, IL
- $8,379 - $14,733 a month
- Online Application
- Computer science
- Computer Science
- Office
Quick Apply
4d

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it service manager jobs near illinois

SERVICE DESK LEAD

City of Chicago -
Chicago, IL

Apply Now

Job Details

$91,778 a year
7 days ago

Qualifications

Staff performance monitoring
Managing technical support teams
Team member evaluation
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Managing teams in a customer support role
Associate's degree in computer science
Coaching
Master's degree in information technology
IT vision strategy
Process improvement
Information Systems
Incident Escalation
Master's degree
Disciplinary action management
Associate's degree in information technology
Internal employee customer service
Technology management
Associate's degree in Information Systems
Task prioritization
Incident management operations support
Master's degree in computer science
Technical training
1 year
Technical support via email
Senior level
Associate's degree
Bachelor's degree in computer science

Full Job Description

Job Number: 419633

Description

JOB ANNOUNCEMENT

Service Desk Lead

DEPARTMENT TECHNOLOGY & INNOVATION

Support Division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $91,778

(New hires are paid the starting rate. Current employees’ pay rate is determined by their job title and years of service.)

Applications for this position will be accepted until 11:59pm CDT on 7/31/2026.

Under direction, this is a Lead classification. The class title is primarily supervisory in nature overseeing the Service Desk Unit and performing related duties as required. This class is assigned to the Leadership Technology Job Family, which consists of positions responsible for overseeing the identification, prioritization, and delivery of work activities; coaching and developing employees; providing thought leadership to business partners; and helping shape and execute the technology vision and strategy to maximize business values.

ESSENTIAL DUTIES

Leads a team of Technicians (Support, Senior, and Principal levels) that provides first-point-of-contact, day-to-day technical support to employees and end users via phone, chat, and email.
Completes performance appraisals for subordinate staff, administers disciplinary actions, and approves staff time-off requests
Manages team workload by monitoring service database of incoming Incidents and Requests, determining priorities, and assigning work accordingly to ensure timely resolution
Ensures all issues are resolved in a timely manner while providing excellent customer service
Responds to complex issues escalated from staff and works to ensure successful resolution
Establishes standards, metrics, performance targets, and expectations for the unit
Reviews productivity reports to assess performance and identify areas for improvement
Provides training and guidance to subordinate staff on Service Desk procedures and functions

Additional duties may be required for this position

Location: 2 North La Salle Street

Days: Monday - Friday

Hours: 8:00am to 4:00pm (flexible)

THIS POSITION IS NOT IN CAREER SERVICE

Qualifications

Six (6) years of IT support work experience, OR

Graduation from an accredited college with an Associate’s degree in Computer Science, Information Technology/Systems, or a directly related field, plus four (4) years of IT support work experience, OR

Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Information Technology/Systems, or a directly related field, plus two (2) years of IT support work experience, OR

Graduation from an accredited college or university with a Master’s degree in Computer Science, Information Technology/Systems, or a directly related field, plus one (1) year of IT support work experience

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor

Job Posting: Jul 17, 2026, 12:00:00 AM | Closing Date (Period for Applying) - External: Jul 31, 2026, 11:59:00 PM

BU: 00 | Salary: $91,788.00 Pay Basis:Yearly

Apply Now

Refine Your Search

it service manager jobs in illinois

SERVICE DESK LEAD

IT Service Desk Manager

Manager, IT Applications - Business Applications

Service Delivery Manager

Technical Service Specialist

Network Infra Service Delivery Manager

IT Retail Service Support Manager

Implementations Network Engineer III

Service Desk Supervisor

Manager, IT Service Management

Manager, IT Applications - Radiant

Manager, Clinical Applications

Manager, AI Service Operations Transformation PMO

IT Client Services Manager

Manager, Production Support Services / Incident Management

Lead Director - Service Operations - Digital Transformation

ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location

Innovation & Infrastructure Manager (Public Service Administrator, Option 3)

Service Delivery Manager (SDM)

Data Systems Manager - Enterprise Applications

I want to receive the latest job alert for it service manager in illinois

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