Top 1729 Patient services representative Jobs in Illinois

Customer Service Representative - Express Scripts - Remote
The Cigna Group —Illinois
- $17.75 - $19.00 an hour
- Weekends as needed
- Remote
- HIPAA
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Hospital Admissions Liaison (Remote)
Crest Health Care —Belleville, IL
- $23 - $25 an hour
- 12 hour shift
- Remote
- Mid-level
- Computer skills
Quick Apply
Scheduler - BMC Pt Access
Carle Health —Normal, IL
- $17.67 - $28.63 an hour
- Full-time
- Remote
- US work authorization
- Entry level
- Health insurance
6d
Provider Customer Service Representative
CVS Health —Illinois
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
11d
Customer Service Representative
CVS Health —Illinois
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Care Contact Center Representative
ACCESS Community Health Network —Chicago, IL
- $17 - $20 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
4d
Pharmacy Care Representative - Work From Home Illinois
CVS Health —Illinois
- $17.00 - $31.30 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- Windows
- Paid holidays
- Health insurance
Scheduling Assistant
Derick Dermatology PLLC —Illinois
- $16 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Medical-Surgical
- Work from home
Quick Apply
11d
Call Center Representative (Hybrid)
ERIE FAMILY HEALTH CENTER —Chicago, IL
- $18 - $22 an hour
- Weekends as needed
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Patient Service Rep I – Main Hospital, 0.5, 2nd shift
Advocate Aurora Health —Oak Lawn, IL
- $20.80 - $31.20 an hour
- Part-time
- CPR Certification
- Hospital
- Computer literacy
5d
Guest Relations Associate
Hospital: Rush University Medical Center —Chicago, IL
- $16.48 - $25.96 an hour
- 8 hour shift
- 18 years or older
- High school diploma or GED
- SharePoint
10d
Patient Service Rep I - Outpatient - Part Time PM
Advocate Aurora Health —Downers Grove, IL
- $20.80 - $31.20 an hour
- Part-time
- CPR Certification
- Computer literacy
- BLS Certification
6d
Patient Services Representative
Wellness Homes of Chicago —Chicago, IL
- $20 - $25 an hour
- Google Workspace
- HIPAA
- Mid-level
13d
Patient Access Representative Lead
Endeavor Health —Oak Park, IL
- $21.08 - $31.62 an hour
- Full-time
- Management
- Hospital
- Mid-level
- Free parking
- Wellness program
Patient Service Representative-Multi Specialty Huntley Full Time Days
Northwestern Memorial Healthcare —Huntley, IL
- $18.64 - $26.10 an hour
- Full-time
- Bilingual
- Background check
- High school diploma or GED
- Tuition reimbursement
- 401(k) matching
Quick Apply
11d
Patient Services Representative
Primecare Community Health —Chicago, IL
- $17.05 - $22.50 an hour
- Mid-level
- Communication skills
- Profit sharing
- 403(b) matching
Quick Apply
13d
Receptionist - ACCESS Grand Boulevard
ACCESS Community Health Network —Chicago, IL
- $17 - $20 an hour
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
10d
Patient Coordinator - Front Desk / Medical Receptionist
SMILE SOCIETY ORTHODONTICS —Chicago, IL
- $25.42 - $35.61 an hour
- Part-time
- Dental office
- High school diploma or GED
- Data entry
- Paid training
- Paid holidays
Quick Apply
11d
Call Center Remote Customer Service Representative
VIMO INC —Bourbonnais, IL
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Patient Services Rep - Home Care Part-time
Northwestern Memorial Healthcare —Wheaton, IL
- $18.84 - $24.49 an hour
- Part-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Tuition reimbursement
- 401(k) matching
Quick Apply
6d

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Customer Service Representative - Express Scripts - Remote

The Cigna Group -
Illinois

Apply Now

Job Details

Full-time
$17.75 - $19.00 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Smoking cessation program
Vision insurance
Life insurance

Qualifications

High school diploma or GED

Full Job Description

SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare.
Take calls back-to-back while toggling through several applications on multiple screens.

Attend 100% of trainings and the first 90 days of employment.
Update conversion requests and provide shipment status to members
Facilitate transition of requested medications to home delivery
Advocate for the member patient by placing phone calls, fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment
Obtain new prescriptions from physician’s office and record approval status
Service incoming calls from doctors’ offices
Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns
Resolve questions and/or issues that may be preventing shipment of an order
Uphold quality and productivity standards on all transactions
The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements.

Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications
Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

Here’s a little more on how you’ll make a difference:

Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately

QUALIFICATIONS

High School diploma or equivalent required
At least 2 years of relevant experience- Healthcare and/or Call Center Preferred
A dedicated workspace with no distractions is required
Tech Savvy- Strong computer skills including Microsoft Office
Strong organization skills, written, and verbal communication skills
Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
Ability to work a flexible schedule including Night and/or weekends

Schedule

Training: M-F 9:00AM - 5:30PM EST

Post Training: You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Apply Now

Refine Your Search

patient services representative jobs in illinois

Customer Service Representative - Express Scripts - Remote

Hospital Admissions Liaison (Remote)

Scheduler - BMC Pt Access

Provider Customer Service Representative

Customer Service Representative

Patient Care Contact Center Representative

Pharmacy Care Representative - Work From Home Illinois

Scheduling Assistant

Call Center Representative (Hybrid)

Patient Service Rep I – Main Hospital, 0.5, 2nd shift

Guest Relations Associate

Patient Service Rep I - Outpatient - Part Time PM

Patient Services Representative

Patient Access Representative Lead

Patient Service Representative-Multi Specialty Huntley Full Time Days

Patient Services Representative

Receptionist - ACCESS Grand Boulevard

Patient Coordinator - Front Desk / Medical Receptionist

Call Center Remote Customer Service Representative

Patient Services Rep - Home Care Part-time

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