Top 145 Resort manager Jobs in Illinois

Assistant Front Office Manager
Marriott International, Inc —Chicago, IL
- $79,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Training Manager
Marriott International, Inc —Chicago, IL
- $76,000 - $98,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
8d
Dining Room Manager
GLEN OAK COUNTRY CLUB —Glen Ellyn, IL
- $20 - $28 an hour
- Full-time
- Management
- Casual dining restaurant
- Mid-level
- 401(k) matching
- Employee discount
Quick Apply
Firearms Team Lead
Bass Pro Shops —Bolingbrook, IL
- $18.00 - $20.75 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Resort Manager
Pet Care Plus —Chicago, IL
- $50,000 - $60,000 a year
- No experience needed
- Mid-level
- 3 years
Quick Apply
10d
General Manager - St. Regis Residences Chicago Downtown
Marriott International, Inc —Chicago, IL
- $215,000 - $303,450 a year
- Full-time
- Sales
- Inventory management
- Residential
Guest Services Coordinator
Marriott International, Inc —Chicago, IL
- $27.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Front Office Manager
La Quinta Inn & Suites by Wyndham Chicago Downtown —Chicago, IL
- $48,000 - $65,000 a year
- Mid-level
- Supervising experience
- Leadership
Quick Apply
Core Manager
Four Seasons —Chicago, IL
- $70,000 - $80,000 a year
- Weekends as needed
- Management
- Mid-level
- Hotel
- Paid holidays
- Health insurance
General Manager
WHSmith North America —Chicago, IL
- $90,000 a year
- Weekends as needed
- Customer service
- Merchandising
- English
- Disability insurance
- Health insurance
Telephone Operator
Marriott International, Inc —Chicago, IL
- $26.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Front Desk Clerk
Marriott International, Inc —Chicago, IL
- $26.69 - $27.44 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
2d
Assistant Front Office Manager - OEM
Autograph Hotel Chicago —Chicago, IL
- $24.94 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Food and Beverage Operations Manager
Marriott International, Inc —Chicago, IL
- $75,000 - $92,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Event Planning Manager
Hotel Lincoln —Chicago, IL
- $62,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
9d
Assistant Banquet Manager
Marriott International, Inc —Chicago, IL
- $28.37 - $38.46 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
14d
Senior Human Resources Generalist
Marriott International, Inc —Chicago, IL
- $29.68 - $30.43 an hour
- Full-time
- Pass drug screening
- High school diploma or GED
- Typing
Task Force Event Planning Manager
Hotel Lincoln —Chicago, IL
- $62,000 - $65,000 a year
- Temporary
- Background check
- Sales
- Pass drug screening
- Health insurance
- Dental insurance
7d
Assistant Food & Beverage Manager - OEM
Hotel Zachary at Gallagher Way —Chicago, IL
- $60,000 - $67,000 a year
- Full-time
- Background check
- CPR Certification
- ServSafe
- Health insurance
- Dental insurance
Senior Banquet Manager
Marriott International, Inc —Chicago, IL
- $89,000 - $111,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
7d

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Assistant Front Office Manager

Marriott International, Inc -
Chicago, IL

Apply Now

Job Details

Full-time
$79,000 - $96,000 a year

Qualifications

Employee relationship building

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26073844
Job CategoryRooms & Guest Services Operations
Location2121 S Prairie Ave, Chicago, Illinois, United States, 60616
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $79,000-$96,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

resort manager jobs in illinois

Assistant Front Office Manager

Training Manager

Dining Room Manager

Firearms Team Lead

Resort Manager

General Manager - St. Regis Residences Chicago Downtown

Guest Services Coordinator

Front Office Manager

Core Manager

General Manager

Telephone Operator

Front Desk Clerk

Assistant Front Office Manager - OEM

Food and Beverage Operations Manager

Event Planning Manager

Assistant Banquet Manager

Senior Human Resources Generalist

Task Force Event Planning Manager

Assistant Food & Beverage Manager - OEM

Senior Banquet Manager

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