Top 52 Senior collection agent Jobs in Illinois

Sr. Debt & Asset Recovery Specialist
Mitsubishi HC Capital America Inc —Itasca, IL
- $72,200 - $87,800 a year
- Full-time
- Hybrid work
- Microsoft Word
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Senior Collections Representative - Bannockburn, IL
WM —Bannockburn, IL
- $25.75 - $32.00 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Senior Property Manager (West Side - Austin)
EOS Capital —Oakbrook Terrace, IL
- $60,000 - $75,000 a year
- Full-time
- Driver's License
- Apartments
- Computer skills
- Dental insurance
- 401(k)
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Senior Assistant General Counsel, State Lit
Chicago Public Schools —Chicago, IL
- $100,000 - $133,000 a year
- Full-time
- 5 years
- Writing skills
- Analysis skills
- Wellness program
- Disability insurance
AFCO Direct - Portfolio Management Sr. Specialist
Truist Bank —Lake Forest, IL
- $45,760 - $55,000 a year
- Full-time
- Management
- Computer literacy
- English
- AD&D insurance
- Paid holidays
Sr. Project Manager, Customer Solutions (Hybrid Opportunity)
Quest Diagnostics —Wood Dale, IL
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Conflict management
- Employee stock purchase plan
- Disability insurance
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Analyst, Investor Communications
Golub Capital —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Mid-level
- Office
- 401(k)
- Paid time off
Account Executive
Medical Mutual of Ohio —Chicago, IL
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health savings account
- Disability insurance
Senior eDiscovery Technical Advisor (Top Secret Clearance Required)
Contact Government Services, LLC —Chicago, IL
- $176,400 - $254,800 a year
- Full-time
- Hybrid work
- Bachelor of Science
- 3 years
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
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Senior Impact Director
City Year —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Driver's License
- AD&D insurance
- Paid holidays
Associate Manager, Retail Analytics
Sunnyside —Chicago, IL
- $60,000 - $70,000 a year
- Part-time
- Merchandising
- Mid-level
- SQL
- Health savings account
- AD&D insurance
Quick Apply
Senior Principal, Energy & Utilities, Distributed Energy Resource Management Systems (DERMS)
West Monroe —Chicago, IL
- $203,800 - $262,700 a year
- Email
- 5 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Sr. Director of AI Applications & Operational Effectiveness
Harris & Harris —Chicago, IL
- $185,000 - $225,000 a year
- Weekends as needed
- Remote
- Computer science
- Computer Science
- 5 years
- Travel reimbursement
- Commuter assistance
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Senior Prompt Designer II
BOLD —Chicago, IL
- $120,000 - $160,000 a year
- Full-time
- Remote
- System design
- 8 years
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Client Success Manager
Green Irony —Chicago, IL
- $95,000 - $115,000 a year
- Remote
- Sales
- Bachelor of Science
- Senior level
- Health insurance
- Dental insurance
Contract Surety Manager
Berkley —Chicago, IL
- $110,000 - $150,000 a year
- Full-time
- Office
- Finance
- Business development
- Profit sharing
- Health insurance
Senior Business Data Scientist, Agentic AI, Finance
Google —Chicago, IL
- $163,000 - $237,000 a year
- Full-time
- Computer science
- Computer Science
- SQL
Assistant Property Manager
Peak Midrise-Highrise —Chicago, IL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
10d
Sr. Reinsurance Accountant
Shared Services —Chicago, IL
- $111,400 - $132,500 a year
- Full-time
- CPA
- Word processing
- Research
- Health insurance
- Dental insurance
Senior Platform Developer
Hinshaw & Culbertson —Chicago, IL
- On call
- Computer science
- Computer Science
- 5 years
- 401(k)
Quick Apply

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Sr. Debt & Asset Recovery Specialist

Mitsubishi HC Capital America Inc -
Itasca, IL

Quick Apply

Job Details

Full-time
$72,200 - $87,800 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Optimizing workflow processes
Microsoft Word
Debt collection phone call
Portfolio monitoring
Computer operation
Spanish
Contract management
Staff supervision
Correspondence management
Contract review
Internal controls
Vendor selection
Legal correspondence preparation
Resource allocation (project management tasks)
Debt settlement analysis
Phone communication
Team leadership
Operations coordination
Caseload management
Coaching
Regulatory compliance
Legal risk management
Client file management
English
Metrics Reporting
Mid-level
Incident Escalation
Financial issue resolution
Team development
Debt collection legal action

Full Job Description

This is a hybrid role reporting to our Itasca, IL office.

Position Overview: The company is looking for a motivated and experienced portfolio management professional skilled in mid-stage collections and asset recovery activities. The Sr. Debt and Asset Recovery Specialist responsibilities include (but are not limited to) coaching and mentoring team members, ensuring team compliance and adherence to defined quality standards/SOP’s, acting as subject matter expert in file reviews and escalations, collection of delinquent accounts through phone/written correspondence, skip-tracing, repossession requests/submissions, managing contracts out for repo, and submittal of legal recommendations as warranted. This role ensures the effective coordination of late-stage collections, asset recovery, and risk mitigation strategies. The ideal candidate must be positive, focused, a team player, and possess strong time management, multitasking, and negotiating skills.

Commitment to Internal Control:

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.

Essential Duties and Responsibilities: (List in order of time spent)

Strive to mitigate loss and maximize recoveries through proactive management of assigned problem account queue, performing all collection and recovery activities timely and accurately
Conduct extensive skip-tracing and work in conjunction with outside partners (repo and collections) in efforts to locate obligors, secure payment, and collateral
Assume responsibility for all out for repossession accounts until collected current or default cured
Assign accounts to our repo companies based on the best probability of recovery and reassign as necessary
Support and assist supervisor in overseeing day-to-day departmental operations
Lead training and development initiatives of the Debt & Asset Recovery Team
Prepare and maintain pre-litigation files; manage proper escalation ensuring compliance with legal referral timelines
Assist supervisor in call center platform; ensure proper workflow and reporting; establish dialer campaigns
Conduct annual reviews on standard and critical service providers ensuring adequate insurance, license, bond info
Meet required KPI productivity metrics, i.e., call volume levels, contacts made, payment promises secured, etc. Meet required criteria for call quality standards
Activelymonitordepartmental dashboards and reports including call center platform, repo placements, legal recommendations, etc.
Approve and process vendor invoices within defined approval limits
Assist members of the team. Handle/resolve escalated problem accounts. Make recommendations for next steps including legal activity

Assume ownership of accounts impacted by liens and impounds; track and ensure proper follow up/resolution
Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution
Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy
Make next-step recommendations to management team including litigation, abandonment, and charging off
Seek workout and repayment opportunities with obligors; working with customers to restructure, reschedule, rewrite, or extend payments.
Furnish proper customer facing written communications such as demand and notice of private sale.
Conduct routine audits of repossession efforts; routinely seek updates from partners
Ensure compliance with laws and internal policies
Participate in continuous improvement initiatives for processes and policies
Handle any miscellaneous duties as assigned.

KPI’s (Key Performance Indicators):

Routine agent performance indicators include effort and effectiveness measures

Call center performance
Account touches
Account resolutions
Repossession activity reporting
Message and follow up activity
Quality Control and monitoring

Support & Guidance to Team Members

Availability for daily questions and approvals

Accuracy and completeness of case files.

Compliance with internal standards and external regulations

Complex Case Handling
Strategic decision-making in sensitive scenarios
Training & Development
Escalation management and workflow continuity

Responsibility and Decision-Making Authority:

Acts independently within company policy. Makes decisions on recovery strategies, team operations, and resource allocation

Management/Supervisory Responsibilities:

N/A

Qualifications:

Solid working knowledge of MS Excel and MS Word preferred
Bilingual in English & Spanish a plus

Competencies:

Strategic thinking and problem-solving
Strong interpersonal and negotiation skills
Risk assessment and decision-making
Excellent communication and organizational skills

Desire to work in a team environment
Forward thinking/adaptability – must be able and willing to adapt; strive for process improvement
Time management - the ability to organize and manage multiple priorities including workflows and queues
Attention to detail

Education and Experience:

5 years collections, repossession, and workout experience (commercial preferred)
1-2 years of credit experience preferred but not required.
College Degree preferred but not required.
Basic knowledge of legal, collateral disposition, deficiency calculations preferred but not required.
Leadership, supervisory, mentor experience preferred but not required.

Licensing and Certification:

Tools and Equipment Used:

Personal computer, copier, phone, and other typical office equipment

Working Hours/Locations:

Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel:

Occasional travel related to attendance at industry seminars

Physical Demands:

Digital dexterity and hand/eye coordination in operation of office equipment
Light lifting and carrying of supplies, files, etc.
Ability to speak to and hear customers and/or other employees via phone or in person.
Body motor skills sufficient to enable incumbent to move from one office location to another

The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The position is exempt and the salary will be between $72,200.00 and $87,800.00 with an opportunity to earn a discretionary annual bonus. The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

Medical, Dental, and vision plans
401(k) and matching
Paid Time Off
Company Paid Life Insurance
Employee Assistance Program
Training and Development Opportunities
Employee Discounts

Quick Apply

Refine Your Search

senior collection agent jobs in illinois

Sr. Debt & Asset Recovery Specialist

Senior Collections Representative - Bannockburn, IL

Senior Property Manager (West Side - Austin)

Senior Assistant General Counsel, State Lit

AFCO Direct - Portfolio Management Sr. Specialist

Sr. Project Manager, Customer Solutions (Hybrid Opportunity)

Analyst, Investor Communications

Account Executive

Senior eDiscovery Technical Advisor (Top Secret Clearance Required)

Senior Impact Director

Associate Manager, Retail Analytics

Senior Principal, Energy & Utilities, Distributed Energy Resource Management Systems (DERMS)

Sr. Director of AI Applications & Operational Effectiveness

Senior Prompt Designer II

Client Success Manager

Contract Surety Manager

Senior Business Data Scientist, Agentic AI, Finance

Assistant Property Manager

Sr. Reinsurance Accountant

Senior Platform Developer

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