Top 231 Service desk support Jobs in Illinois

Service Desk Manager/Supervisor - IT Support
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL
American Society of Anesthesiologists —Schaumburg, IL
- $29 - $35 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
IT Specialist / Helpdesk Technician - Remote
Connection —Schaumburg, IL
- Full-time
- Remote
- Azure
- Mid-level
- Windows
10d
Service Desk Senior Technician - Overnight Shift
Sidley Austin LLP —Chicago, IL
- $75,000 - $94,000 a year
- Overnight shift
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Support Center Agent
Illinois School District U-46 —Elgin, IL
- $49,787 - $74,680 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
4d
Executive Technical Support, IT Service Desk
Invenergy —Chicago, IL
- $88,000 - $108,000 a year
- Weekends as needed
- Mid-level
- Windows
- Bachelor's degree
- Health insurance
- Dental insurance
11d
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
4d
Service Desk Support I
HellermannTyton —Romeoville, IL
- Full-time
- Background check
- Clean driving record
- Pass drug screening
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Service Desk Technician
Sentinel —Chicago, IL
- $25 - $32 an hour
- Full-time
- Background check
- Pass drug screening
- HIPAA
- Health insurance
- Dental insurance
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
IT Support Specialist I
North Park University —Chicago, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Management
- Windows
- University
- Commuter assistance
- Disability insurance
Quick Apply
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
T3 Service Desk Engineer
WEBIT Services —Naperville, IL
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- AWS
- AD&D insurance
- Disability insurance
Quick Apply
HelpDesk Analyst
Clarity Partners LLC —Chicago, IL
- $50,000 - $60,000 a year
- Mid-level
- Office
- Experience equivalent to degree accepted
2d
Service Desk Technician - 9:30 a.m. - 6:30 p.m
Sidley Austin LLP —Chicago, IL
- $62,600 - $75,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Windows
22h
Location Services Support Technician
Motorola Solutions —Illinois
- $75,000 - $95,000 a year
- Full-time
- Remote
- Maintenance
- Research
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
IT Service Desk Technician
R.M. Chin & Associates —Chicago, IL
- $55,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Bachelor of Science
- Profit sharing
- Paid holidays
Quick Apply
Managed Services Help Desk Technician
Hub Orion —Illinois
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
8d
IT Support Technician
Lawndale Christian Health Center —Chicago, IL
- $45,344 - $53,456 a year
- Full-time
- Associate's degree
- Communication skills
- Entry level
- Paid holidays
- Health insurance

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service desk support jobs near illinois

Service Desk Manager/Supervisor - IT Support

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$40 - $60 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Optimizing workflow processes
Desktop support
Managing technical support teams
Team member evaluation
Content creation for technical audiences
IT management
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Shift management
Frontline customer support management
Team development
Supervising experience
Bachelor's degree
Desktop (troubleshooting support)
IT support
Mentoring
Technical writing
Desktop administration
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Team building
Performance evaluation

Full Job Description

Position: Service Desk Process Analyst - Shift Supervisor

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift & Schedule Details (using the Pitman Rotation Schedule 2/2/3): 24/7 environment with 12 hours shifts

Job Summary

We are looking to hire a Service Desk Process Analyst Shift Supervisor to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serve as the primary escalation point during their shift, and lead communications during major incidents.

Ideal Candidate Profile

The ideal candidate has supervised teams across the full spectrum of end-user IT support, not just one narrow function. They understand how a service desk call can become a desktop dispatch, how a new hire onboarding request flows through provisioning and asset management, and how these handoffs break down without clear communication and process. They've seen work from multiple angles and can coach analysts across all of these functions, not just the one they came from.

Calm, Clear Communicator Under Pressure

This role will be the voice of IT during major incidents. Supervisors draft and send written and verbal communications to the entire organization in real time during a major incident. Candidates must show they can:

1. Translate technical details into clear, jargon-free written updates for both business stakeholders and mass communications to the entire organization

2. Communicate confidently with both technical subject matter experts and executive leadership

3. Stay composed and precise when urgency is high and information is incomplete

Developer of People

Our team members are capable but have lacked consistent guidance. We don't need someone who monitors dashboards and tells people to work harder. We need someone who works alongside the team and coaches. Candidates must show they can:

1. Observe work patterns, identify skill gaps, and provide hands-on coaching and mentoring

2. Listen to challenges and remove obstacles that slow the team down

3. Hold people accountable through support and conversations, not just metrics

4. Invest in growing each analyst's capabilities over time

Team Oriented Problem Solver

Individual metrics don't move the needle if the team isn't succeeding together. We need supervisors who think beyond their own shift. Candidates must show they can:

1. Identify opportunities to optimize how work flows across shifts (e.g., tasks that can be completed overnight when call volumes are low)

2. Proactively seek additional responsibilities that benefit the overall operation

3. Share insights and improvements across shifts and support groups rather than working in a silo

Thank you,

Pay: $40.00 - $60.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT management: 4 years (Required)
Shift management: 4 years (Required)
IT support: 4 years (Required)
Mentoring: 4 years (Required)
Desktop support: 5 years (Required)

Location:

Chicago, IL 60612 (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in illinois

Service Desk Manager/Supervisor - IT Support

Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL

IT Specialist / Helpdesk Technician - Remote

Service Desk Senior Technician - Overnight Shift

Support Center Agent

Executive Technical Support, IT Service Desk

Helpdesk Analyst

Service Desk Support I

Service Desk Technician

IT Support Specialist

IT Support Specialist I

IT End User Support Specialist

T3 Service Desk Engineer

HelpDesk Analyst

Service Desk Technician - 9:30 a.m. - 6:30 p.m

Location Services Support Technician

Service Desk Technology Support Analyst

IT Service Desk Technician

Managed Services Help Desk Technician

IT Support Technician

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