Top 380 Support escalation engineer Jobs in Illinois

Quality Manager
DRC Heat Transfer —Melrose Park, IL
- Full-time
- Background check
- Management
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Regional Quality Engineer
Rohrer Corporation —Huntley, IL
- $105,000 - $130,000 a year
- 5 years
- Engineering
- Analysis skills
Quick Apply
Maintenance Team Lead
WIOSS Automation Solutions LP —Belvidere, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Trade school
- Travel reimbursement
- Paid training
Quick Apply
9h
WBL - Maintenance Supervisor
WIOSS Automation Solutions LP —Belvidere, IL
- Up to $90,000 a year
- Night shift
- Mid-level
- 3 years
- Supervising experience
- AD&D insurance
- Disability insurance
Quick Apply
7d
AV Systems Design Engineer
Extron Electronics —Chicago, IL
- $110,000 - $140,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
IT Onsite Technician
Hemmersbach Nordamerika —Kankakee, IL
- $43,680 - $52,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- Disability insurance
- Health insurance
Quick Apply
Experienced Engineer - Patent Engineer Position
Hanley Flight & Zimmerman, LLC —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Computer Science
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Senior Security Engineer Platform AI Security
CNA Insurance —Chicago, IL
- $72,000 - $141,000 a year
- Full-time
- Senior level
- Communication skills
- 10 years
Network Support Engineer
Technology Resource Group —Niles, IL
- On call
- Computer Science
- 5 years
- Bachelor's degree
Quick Apply
Lead System Engineer
Everforth —Willowbrook, IL
- Full-time
- 5 years
- System design
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
8d
Senior Engineer - T&S Engineering Programs
Exelon —Oakbrook Terrace, IL
- $103,200 - $141,900 a year
- Extended hours
- 7 years
- Bachelor of Science
- Engineering
- Disability insurance
- Health insurance
Electrical Program Manager
US AMR-Jones Lang LaSalle Americas, Inc. —Northlake, IL
- $110,000 - $130,000 a year
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
8d
Manager Site Reliability Engineering
Federal Home Loan Bank of Chicago —Chicago, IL
- $125,825 - $221,275 a year
- Full-time
- Office
- AWS
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Design Assurance Engineer, Professional II
Zebra Technologies —Lincolnshire, IL
- $76,640 - $114,960 a year
- Hybrid work
- Engineering
- Mid-level
- Microsoft Office
- Paid time off
- Parental leave
7d
Network Engineer III
Leidos —Scott AFB, IL
- $73,450 - $132,775 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
5d
Cloud Engineering, Advanced
Zebra Technologies —Lincolnshire, IL
- $108,960 - $163,440 a year
- Hybrid work
- Azure
- Computer Science
- System design
- Paid time off
- Parental leave
7d
Lead AI/ML Engineer - Remote
UnitedHealth Group —Schaumburg, IL
- $145,500 - $249,500 a year
- Full-time
- Hybrid work
- Computer Science
- Pass drug screening
- System design
Network Engineer II
Leidos —Scott AFB, IL
- $59,150 - $106,925 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
6d
Senior Cloud Engineer
Zebra Technologies —Lincolnshire, IL
- $96,800 - $145,200 a year
- On call
- Hybrid work
- Azure
- 3 years
- AWS
- Paid time off
- Parental leave
7d

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support escalation engineer jobs near illinois

Quality Manager

DRC Heat Transfer
Melrose Park, IL

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance

Qualifications

Teamwork
Customer returns handling
Manufacturing facility experience
Bachelor's degree
Quality inspection
PPAP
Manufacturing company experience

Full Job Description

Company Description:

TUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Quality Manager to join the team in their greater Chicago area. TUTCO LLC is a Subsidiary of Smiths Group with Headquarters in London, England.

Job Overview

This position will manage the DRC Quality Assurance program and its compliance with ISO 9001. Establish a good working relationship with DRC’s customers to address and resolve returned goods, answer technical questions, and handle warranty claims. Work with our suppliers to address non-conforming products. Work with the production department to establish a quality-focused environment, including participating in continuous improvement activities focused on efficiency improvements by reducing waste caused by poor quality.

Duties

Build and maintain strong working relationships with customers to understand their needs and concerns.
Establish and maintain standardized processes and practices between all DRC manufacturing facilities.
Act as DRC customer contact for all inquiries, escalations, and resolutions of issues relating to products in the field.
Own communications with customers regarding warrantable issues.
Oversee LMA (lead, manage, hold accountable) of Quality personnel.
Accountable for decision-making on warrantable issue dispositions.
Track the cost of warranty items.
Create metrics and reports to identify trends requiring intervention and to execute those interventions.
Work closely with the Quality Engineer and Field Service Team to resolve customer needs.
Develop and implement strategies and processes to improve efficiency and effectiveness.
Lead and direct multi-departmental work for execution of warranty fixes (designing, building, and installing replacement parts)
Lead and direct multi-departmental work for root cause analysis and execution of countermeasures.
Provide feedback to and work with other departments for continuous improvement opportunities/lessons learned from warranty items.
Perform supplier quality audits and onboarding, in collaboration with purchasing and engineering teams.
Work closely with Quality Engineer to establish and enforce quality standards and support activities.
Document, manage, and improve the internal audit program, which includes the coordination of auditor training and monitoring of auditor performance.
Establish and maintain ISO 9001 compliant system.
Participating in the ISO Internal Audit activities
Perform other tasks as assigned.

Skills

Extensive knowledge of ISO 9001 standards.
Bachelor’s degree in a STEM related field.
5+ years of combined customer-facing and operational experience in the industrial manufacturing market required.
Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S).
Experience with heat transfer products and sheet metal fabrication processes strongly preferred.
Proven experience in conducting quality audits within manufacturing environments.
Strong understanding of quality control techniques, inspection methods, and quality assurance processes.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

support escalation engineer jobs in illinois

Quality Manager

Tier 3 Engineer

Regional Quality Engineer

Maintenance Team Lead

WBL - Maintenance Supervisor

AV Systems Design Engineer

IT Onsite Technician

Experienced Engineer - Patent Engineer Position

Senior Security Engineer Platform AI Security

Network Support Engineer

Lead System Engineer

Senior Engineer - T&S Engineering Programs

Electrical Program Manager

Manager Site Reliability Engineering

Design Assurance Engineer, Professional II

Network Engineer III

Cloud Engineering, Advanced

Lead AI/ML Engineer - Remote

Network Engineer II

Senior Cloud Engineer

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