Top 648 Technology lead Jobs in Illinois

SERVICE DESK LEAD
City of Chicago —Chicago, IL
- $91,778 a year
- Monday to Friday
- Computer Science
- High school
- Office
9d
Experience & Service Simplification Lead
Humana —Chicago, IL
- $104,000 - $143,000 a year
- Full-time
- Remote
- 5 years
- HIPAA
- Continuous improvement
- Paid parental leave
- Paid holidays
Business Analytics Lead
Fellowes Brands —Itasca, IL
- $142,210 - $150,000 a year
- Computer science
- Management
- Computer Science
- Paid parental leave
- Health savings account
Program Manager/Training Lead
Contact Government Services, LLC —Chicago, IL
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Web Editor Lead
Gallagher —Rolling Meadows, IL
- $74,500 - $145,500 a year
- Full-time
- 5 years
- Quality control
- Mentoring
- Paid parental leave
- Health savings account
Information Technology Group Leader
Argonne National Laboratory —Lemont, IL
- $135,458.00 - $211,313.70 a year
- Full-time
- Background check
- Computer Science
- Windows
IT Business Systems Analyst Lead
Paradigm Corp —Lombard, IL
- $107,000 - $170,000 a year
- Full-time
- Remote
- Computer Science
- Research
- SQL
- Health savings account
- Paid holidays
Lead Director - Service Operations - Digital Transformation
Oak Street Health —Illinois
- $100,000 - $231,540 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- US work authorization
- Health insurance
- Dental insurance
12d
Data Analyst Lead
Benchmark Solutions LLC —Chicago, IL
- $100,000 - $120,000 a year
- Remote
- 3 years
- SQL
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
ITSM Service Excellence Leader
Northern Trust Corp. —Chicago, IL
- $137,400 - $240,400 a year
- Full-time
- Mentoring
- US work authorization
- Senior level
- Health insurance
- Dental insurance
SaaS Program - Controls and Governance Lead
Northern Trust Corp. —Chicago, IL
- $114,700 - $194,900 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health insurance
- Dental insurance
Windows Server Team Lead
Chicago Trading Company (CTC) —Chicago, IL
- $175,000 - $225,000 a year
- On call
- Hybrid work
- DevOps
- Windows
- Supervising experience
- Paid parental leave
- Parental leave
Enterprise AI Enablement Lead
Jorie AI —Oak Brook, IL
- $160,000 - $170,000 a year
- Full-time
- Remote
- Azure
- PMP
- 5 years
Quick Apply
ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Lead System Test Engineer (Audio & Video Solutions)
Shure —Skokie, IL
- $113,000 - $182,000 a year
- Full-time
- Computer Science
- Engineering
- Office
- Health insurance
- Paid time off
Lead Mulesoft Developer
Everforth —Chicago, IL
- $115,000 - $155,000 a year
- Full-time
- Remote
- Computer Science
- ERP systems
- System design
- Paid holidays
- Health insurance
Quick Apply
Lead, Engineering Excellence
Bain & Co. —Chicago, IL
- $179,875 - $203,925 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Office
- Wellness program
- Paid holidays
Quick Apply
IT Field Team Lead
Creative Tech —Skokie, IL
- $49,000 - $56,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
6d
Senior Lead Field Architect
Braze —Chicago, IL
- $158,000 - $236,000 a year
- Salesforce
- System design
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Lead System Engineer
Everforth —Willowbrook, IL
- Full-time
- 5 years
- System design
- Mentoring
- Health insurance
- Dental insurance
Quick Apply

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technology lead jobs near illinois

SERVICE DESK LEAD

City of Chicago -
Chicago, IL

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Job Details

$91,778 a year
9 days ago

Qualifications

Staff performance monitoring
Managing technical support teams
Team member evaluation
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Managing teams in a customer support role
Associate's degree in computer science
Coaching
Master's degree in information technology
IT vision strategy
Process improvement
Information Systems
Incident Escalation
Master's degree
Disciplinary action management
Associate's degree in information technology
Internal employee customer service
Technology management
Associate's degree in Information Systems
Task prioritization
Incident management operations support
Master's degree in computer science
Technical training
1 year
Technical support via email
Senior level
Associate's degree
Bachelor's degree in computer science

Full Job Description

Job Number: 419633

Description

JOB ANNOUNCEMENT

Service Desk Lead

DEPARTMENT TECHNOLOGY & INNOVATION

Support Division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $91,778

(New hires are paid the starting rate. Current employees’ pay rate is determined by their job title and years of service.)

Applications for this position will be accepted until 11:59pm CDT on 7/31/2026.

Under direction, this is a Lead classification. The class title is primarily supervisory in nature overseeing the Service Desk Unit and performing related duties as required. This class is assigned to the Leadership Technology Job Family, which consists of positions responsible for overseeing the identification, prioritization, and delivery of work activities; coaching and developing employees; providing thought leadership to business partners; and helping shape and execute the technology vision and strategy to maximize business values.

ESSENTIAL DUTIES

Leads a team of Technicians (Support, Senior, and Principal levels) that provides first-point-of-contact, day-to-day technical support to employees and end users via phone, chat, and email.
Completes performance appraisals for subordinate staff, administers disciplinary actions, and approves staff time-off requests
Manages team workload by monitoring service database of incoming Incidents and Requests, determining priorities, and assigning work accordingly to ensure timely resolution
Ensures all issues are resolved in a timely manner while providing excellent customer service
Responds to complex issues escalated from staff and works to ensure successful resolution
Establishes standards, metrics, performance targets, and expectations for the unit
Reviews productivity reports to assess performance and identify areas for improvement
Provides training and guidance to subordinate staff on Service Desk procedures and functions

Additional duties may be required for this position

Location: 2 North La Salle Street

Days: Monday - Friday

Hours: 8:00am to 4:00pm (flexible)

THIS POSITION IS NOT IN CAREER SERVICE

Qualifications

Six (6) years of IT support work experience, OR

Graduation from an accredited college with an Associate’s degree in Computer Science, Information Technology/Systems, or a directly related field, plus four (4) years of IT support work experience, OR

Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Information Technology/Systems, or a directly related field, plus two (2) years of IT support work experience, OR

Graduation from an accredited college or university with a Master’s degree in Computer Science, Information Technology/Systems, or a directly related field, plus one (1) year of IT support work experience

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor

Job Posting: Jul 17, 2026, 12:00:00 AM | Closing Date (Period for Applying) - External: Jul 31, 2026, 11:59:00 PM

BU: 00 | Salary: $91,788.00 Pay Basis:Yearly

Apply Now

Refine Your Search

technology lead jobs in illinois

SERVICE DESK LEAD

Experience & Service Simplification Lead

Business Analytics Lead

Program Manager/Training Lead

Web Editor Lead

Information Technology Group Leader

IT Business Systems Analyst Lead

Lead Director - Service Operations - Digital Transformation

Data Analyst Lead

ITSM Service Excellence Leader

SaaS Program - Controls and Governance Lead

Windows Server Team Lead

Enterprise AI Enablement Lead

ERP Enablement Lead (with WMS experience)

Lead System Test Engineer (Audio & Video Solutions)

Lead Mulesoft Developer

Lead, Engineering Excellence

IT Field Team Lead

Senior Lead Field Architect

Lead System Engineer

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