Role Summary
Wolfe is a Pittsburgh-based FinTech company building the next generation of financial products, and we are actively embedding AI across our product, our internal processes, and the way our teams work day-to-day. As the Manufacturing Lead Operator in our card production plant, you will lead a shift team of 4 to 8 operators while running a machine or process yourself, keeping the line moving so daily SLA and quality goals are met. You'll work with increasingly data-driven and AI-supported tools for reporting and workflow management, helping bring that same modernization onto the production floor. We're looking for a hands-on leader who takes pride in a clean, well-run shift and in developing the operators around them. This is a 5-day onsite role in Pittsburgh, PA.
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Lead and coordinate a shift team of 4 to 8 production operators while running a machine or process on the line yourself.
- Keep card production flowing so the daily 100% shipping SLA is met by the 7:00 pm cutoff, monitoring the CPM system daily and documenting any errors in weekly reports.
- Uphold the shift quality goal of zero customer-impacting errors, logging and tracking every error in Google Sheets for follow-up.
- Train operators, redeploy staff across production areas as workflow dictates, and partner with in-house machine technicians to resolve machine errors and breakdowns.
- Complete shift administration (timesheet sign-off, PTO in Zenefits, and on-time 30/60/90-day, semi-annual, and annual reviews) and escalate shift issues to the Director of Plant Operations.
- Maintain inventory, PCI compliance, and a clean, organized production floor.
Impact Statement
For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days:
- Master the Card Processing Management (CPM) system and independently manage daily workflow to hit the 100% shipping SLA by the 7:00 pm cutoff across your shifts.
- Pull reporting from Metabase and deliver accurate, on-time weekly error and quality reports with no gaps.
- Demonstrate the ability to run every machine in the production environment and step in at any station as workflow requires.
- Operate in full adherence to all PCI requirements on the floor, with no compliance findings during the period.
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3–5 years of leadership or team-lead experience in a production or manufacturing environment.
- Hands-on ability to run production machinery and step into any process on the line as needed.
- Proven ability to train, coach, and provide direction to junior operators during a shift.
- Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint, plus comfort learning production and reporting systems (CPM, Metabase) and HR tools (Zenefits).
- Familiarity with PCI compliance requirements in a manufacturing setting, or the ability to learn them quickly.
- Flexibility to work variable or extended hours as production demands.
- Physical Requirements: Able to stand and walk for the duration of a shift, lift and carry up to 50 lbs, and perform the repetitive motions associated with operating production equipment.
Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:
- Restricted Stock Units (RSUs)
- Profit Share
- Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
- Short-Term Disability Insurance (Wolfe pays 100% of premium)
- Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
- PTO (vacation and sick time)
- Corporate Holidays and Floating Holidays
- 401(k)
- Employee recognition program
- Charitable Donation to a charity of your choice yearly
- Employee Referral Bonus
- Tuition Reimbursement
- Internal Training and Information sessions
- Family Picnic, Holiday Party, and other outings
- Internal Culture Club
Wolfe, LLC is a pioneering force in e-commerce since 1996 and the gifting industry, deeply rooted in Pittsburgh, Pennsylvania. Driven by our vision "To move humanity to express love for each other through personalized, faster, beautiful, secure, flexible gift giving," we're on a mission to revolutionize the way gifts are given and received. We achieve this through high-quality, fast service, and the same-day delivery of customized gift cards from our on-demand nations only robotic fulfillment center, alongside offering a safe and flexible card-to-card gifting technology.
At the heart of our success are our Core Values: Teamwork, Drive, Integrity, Caring, and Excellence. These principles guide us as we innovate and expand our portfolio with platforms and brands like PerfectGift, Gift Card Granny, GiftYa, Reaf Marketing, and Give InKind, setting new standards in the gifting experience.
Some of the Company and Executive Team Recognitions:
2023 Inc. 5000 list of fastest-growing private companies (ranked no. 382)
2022 - 1st place - Fastest 50 Growing Companies in Pittsburgh, Pittsburgh Business Times
2020 The Best Places to Work, Pittsburgh Business Times
2019 - Winner Carnegie Science Award, Entrepreneur Category
2017 - Winner of Outstanding Entrepreneur, Pittsburgh Venture Capital Association
2015 - Winner of Business Times Diamond Award, Business Ethics Award, Create Award
2015 CEO of the Year, Pittsburgh Technology Council
And more…
