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Quality Assurance Technician

US Social Security Administration -
Independence, MO

Apply Now

Job Details

Part-time | Full-time
$41,400 - $53,821 a year
3 days ago

Benefits

Flextime

Qualifications

Monitoring compliance data
Spreadsheets
Filing
Compliance documentation
Order tracking
Quality data entry

Full Job Description

Summary

The position is located at SSA's National Records Center (NRC) underground folder storage facility in Independence, Missouri, where millions of Title II Social Security and Title XVI Supplement Security Income (SSI) paper folders are received, stored and managed. The NRC is the final repository for paper folders and is responsible for providing assistance to components across the agency and with third party partners.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Clarification from the agency

Vacancies are open to All US Citizens. The Official Duty Station (ODS) for this position is SSA-NRC, Independence, Missouri.

Duties

This is an entry level / trainee position. Employees work in a training capacity towards the GS-07 full performance Quality Assurance Technician position.
Employees are responsible for the quality assurance of contractor workloads on a multitude of activities involving all aspects of the folder storage operation of the NRC.
Many duties are unique to the NRC and require specialized skills to process the complex assignments. Duties at the full performance level include the following:
Responds to disclosure requests received from government agencies and other third parties and provides advice to peers and contractor employees on complex, routine and non-routine folder storage issues.
Develops and maintains review sheets, logs, spreadsheets, and databases necessary to the everyday operation in an ever-changing workflow picture.
Maintains and performs daily updates to the shipping information on SSA NRC workstations for all SSA offices to ensure accuracy of all folder shipments. Tracks lost shipments and takes action to ensure accurate delivery.
Evaluates and coordinates effectiveness of mailroom operations and SSA NRC procedures. Reviews weekly UPS invoices for proper charges and discrepancies.
Monitors the status and progress of the work performed by the contractor to ensure that all NRC guidelines are met.
Reviews for quality, each of the major categories of contractor work. Samples work and conducts in line quality checks to determine if the contractor has correctly interpreted and applied SSA policies and procedures.
Verifies count of all billable work done each day by direct comparison to the contractor report of the same work.
Captures and summarizes key data on contractor’s performance and quality measures in support of customer service and agency-wide initiatives. Compares data to norms and identifies changes.
Prepares reports documenting the ongoing statistical accumulation on all categories of contractor work.
Maintains records and reports used to ensure proper billing and payment for the contractor.

Requirements

Conditions of employment

U.S. Citizenship required Selective Service Registration is required, if applicable (www.sss.gov)
Fingerprinting and background and/or security investigation may be required. Job offers are contingent on fingerprinting and background/security investigation results.
This position involves specific physical efforts and working conditions as described under QUALIFICATIONS below.
See QUALIFICATIONS, EDUCATION, ADDITIONAL INFORMATION, REQUIRED DOCUMENTS and HOW YOU WILL BE EVALUATED sections for more information about this position.
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Candidates will not be hired based on their race, sex, color, religion or national origin.

Qualifications

To qualify for this GS-05 Quality Assurance Technician position you must demonstrate
(1) at least 52 weeks of Specialized Experience OR
(2) Optional Education OR
(3) a combination of Specialized Experience and Optional Education

(1) SPECIALIZED EXPERIENCE must have been gained in a federal position at or above GS-04 OR (if your position and/or experience is in another federal pay scale OR outside of federal service) by performing duties at a level of responsibility and difficulty equivalent to GS-04 or above.

SPECIALIZED EXPERIENCE should primarily consist of work involving the development and maintenance of review sheets, logs, spreadsheets to support daily office operations; maintaining and updating shipping records and tracking shipments using established procedures; or monitoring and performing quality control work to ensure compliance with established guidelines and procedures.

YOUR RESUME MUST SPECIFICALLY DESCRIBE DUTIES YOU PERFORM THAT SHOW YOU MEET THIS SPECIALIZED EXPERIENCE REQUIREMENT.

It must be evident that the duties you describe are at the required level for at least 52 weeks.

An affirmative response to the online questionnaire is not sufficient to demonstrate experience.

(2) OPTIONAL EDUCATION: Applicants without Specialized Experience can meet Minimum Qualifications with successful completion of 4 years of education beyond high school. (See EDUCATION section below)

(3) COMBINATION: Applicants without the full amount of Specialized Experience or the full amount of Optional Education can meet Minimum Qualifications with a portion of each that can be combined to meet the full requirement. (See EDUCATION section below.)

MINIMUM QUALIFICATIONS (e.g., Specialized Experience and/or Optional Education) must be met by the closing date of this announcement.

Information on this job series can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-clerk-and-assistant-series-0303/

CONDITIONS OF POSITION:
Due to the nature of work in this position, the following conditions are essential for successful performance and selected candidates must fully comply with these conditions to meet performance requirements.

Successful performance of work in this position and adherence to these conditions will be assessed during the 1-year probationary period that may be served by new appointees.

(1) The work involves sustained periods of standing, walking, climbing and bending while performing quality assurance duties.

(2) Recurring lifting of bundles of material and boxes of folders weighing up to 50 pounds is required.

(3) Folders are stored in boxes located on waist height tables or on shelving units with a maximum height of 84 inches.

(4) Accessing boxes may require using a step stool to reach boxes on the top shelf or stooping/squatting to perform necessary reviews of folders on the lower shelves.

(5) Employees are required to climb stairs and walk on a catwalk for the second level of the NRC facility.

(6) The SSA National Records Center (NRC) is located in an underground cave. The administrative space is a traditional office setting with appropriate temperature control and ventilation. The files area is a warehouse type setting that is adequately lit, heated and ventilated, however, it may be dusty.

INFORMATION SPECIFIC TO THIS CAREER-LADDER POSITION:

This is an entry level/trainee position that leads to the GS-07 full performance level.

Management arranges structured training and development activities to provide experience and technical competence in the methods, procedures, principles and techniques of the full performance level.

Trainees work under the general direction of the supervisor, who sets overall objectives and deadlines.

During training, the supervisor or higher-level employee provides instruction in terms of expected results, as well as additional, specific directions for new, difficult or special assignments, including suggested procedures, sources of information or reporting formats and techniques.

The supervisor reviews work in terms of results achieved.

Assignments are selected to enhance the development of skills and abilities required to perform the work at the next higher grade.

Consideration for promotion is at the discretion of management and is based on the existence of higher-level work, your ability to perform that work, administrative requirements and current agency and/or organizational restrictions.

Education

This position does not have an educational requirement, but education can be used in lieu of (or in combination with) Specialized Experience.

Applicants using education to meet Minimum Qualifications must submit transcripts to support that claim.

EDUCATION IN LIEU OF SPECIALIZED EXPERIENCE:
You must demonstrate at least 4 years of successfully completed full-time academic study in an accredited business, secretarial or technical school, junior college, college or university.

One year of full-time academic study is defined as 30 semester hours, 45 quarter hours or the equivalent, in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school.

EDUCATION IN COMBINATION WITH SPECIALIZED EXPERIENCE:
You must demonstrate a portion of qualifying education* (described above) in combination with a portion of Specialized Experience (i.e., less than 52 weeks) described under QUALIFICATIONS above.

Only post-high school education beyond the second year (i.e., in excess of the first 60 semester hours) is creditable when combining education and specialized experience. For example, if you have completed 90 semester hours of post-high-school education, you could qualify with on 6 months of Specialized Experience.

This is the most difficult option to demonstrate - if you meet the requirement in another way, use that instead.

HR will determine if the combination of experience and education is sufficient to meet Minimum Qualifications.

TRANSCRIPTS / CERTIFICATES:
Documents must be submitted to support post-high school education and must clearly show your name, the name of the school, the program in which you were enrolled and the degree or certification you earned. Transcripts that do not show 4 years of post-high school education cannot be used in lieu of Specialized Experience, but can be used in combination with Specialized Experience.

Foreign Education: If your education was completed in a foreign college or university, you must also submit documentation showing that the education has been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or that full credit has been given for the courses at a U.S. accredited college or university.

Additional information

Selective Service: If you are a male born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt under the Selective Service Law. See www.sss.gov.

Additional selections may be made for this vacancy six months from the closing date of this announcement.

If you are a federal contractor, do not identify yourself as a federal employee.

OTHER NOTES:

See QUALIFICATIONS and EDUCATION for important information about qualifying for this position.

See REQUIRED DOCUMENTS and HOW YOU WILL BE EVALUATED for information on applying for this position

This is a career-ladder position leading to the GS-07 Full Performance Level (FPL).

This is a bargaining unit position represented by AFGE.

This position is on a full-time, flex-time schedule.

This position is eligible for telework in accordance with agency policy. To participate in Telework, when authorized, you must reside within 2 hours of the Official Duty Station (ODS).

This position is not authorized to be filled virtually or through outstationing. The Official Duty Station (ODS) for this position is SSA National Records Center (NRC), Independence, Missouri.

Relocation expenses will not be paid; salary will be set in accordance with locality pay provisions.

Successful performance in this position will be assessed during the 1-year probationary period that may be served by new appointees (e.g., new to SSA and/or new to this series).

This is a moderate risk public trust position. You may be required to complete Standard Form 85P, Questionnaire for Public Trust Positions, to have the appropriate investigation conducted.

Location of position:
Social Security Administration
Finance and Management (FM)
Logistics (LGST)
National Records Center (NRC)
Independence, Missouri

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

(1) Eligible applicants will receive a score based on your responses to the experience questions in the online questionnaire.

Preview questions here:https://apply.usastaffing.gov/ViewQuestionnaire/13021461

It is not sufficient to make claims in the questionnaire that are not supported in your resume.

(2) Using that score, you will be placed into one of three Category Rating groups.
- Best Qualified: candidates who demonstrate a high level of knowledge, skills and abilities
- Well Qualified: candidates who demonstrate a satisfactory level of knowledge, skills and abilities
- Qualified: candidates who demonstrate a minimum level of knowledge, skills and abilities

Veterans' Preference is considered during this part of the evaluation.

(3) If you are among the highest-ranking applicants based on your score, your resume (and supporting documents, if any) will be reviewed by HR to determine if you demonstrate Minimum Qualifications.

To qualify based on Specialized Experience, your resume must describe duties you perform that meet the specific requirements for this position (see QUALIFICATIONS and REQUIRED DOCUMENTS), as well as duties that demonstrate the following as they relate those requirements. It must be evident that the duties you describe are at the required level for at least 52 weeks. Duties not clearly described cannot be credited.
- Skill in tracking tasks or activities
- Ability to maintain shipping records
- Ability to monitor and review contractor work

To qualify based on Optional Education, your resume must provide information about your education and you must provide documentation to support that claim (e.g., transcript or certificate, as appropriate). (See QUALIFICATIONS, EDUCATION and REQUIRED DOCUMENTS.)

To qualify based on a combination of Specialized Experience and Optional Education, your resume must describe the duties you perform that meet the specific requirements for this position, with full TO and FROM dates (month/day/year) and provide information about your education. Your education must be supported with a transcript or certificate, as appropriate.

(4) The highest-ranking applicants who demonstrate Minimum Qualifications will be referred to the hiring manager in category order, beginning with Priority Selections. Applicable documents will be forwarded for further review.

Your description of your knowledge, skills and abilities is subject to verification by the selecting official. You may be asked to provide specific examples or documentation or to verify a response by a practical demonstration of your claimed ability.

PRIORITY SELECTION:
Eligible well-qualified CTAP and ICTAP applicants will be considered first if appropriate supporting documents are provided (see Required Documents and this Career Transition Guide before you choose this eligibility): https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf). Few applicants (if any) are eligible under CTAP or ICTAP.

Qualified veterans' preference eligibles will be placed ahead of others in the category for which ranked.

Qualified veterans' preference-eligibles who demonstrate a compensable service-connected disability of at least 10 percent will be placed in the Best Qualified category.

See REQUIRED DOCUMENTS for information on how to support these claims.

Required Documents

Per OPM's new resume guidance, resumes are limited to 2 pages. Additional documents may be uploaded using the 'Other Documents' option.

Resume - all applicants (SSA employees may use SSA-45)
Transcript or Certificate - applicants who claim education
SF-50 - recommended for all current and former federal employees
Vet Preference documents - if claimed
CTAP / ICTAP documents - if claimed
Military Spouse documents - if claimed

DOCUMENTS PREVIOUSLY UPLOADED TO YOUR USAJOBS ACCOUNT MAY BE OUTDATED AND CAN CAUSE YOU TO LOSE CONSIDERATION.

RESUME - MUST INCLUDE:
- your name and contact information
- employer name, full-time or part-time hours worked per week
- full start and stop dates (month/day/year) for each position
- your grade and pay scale (if your position is or was federal) and
- a clear description of the duties you perform that relate to the experience required for this position.

If you no longer hold a position it must show an ending date.

Since Specialized Experience has a time component, it must be evident that the duties you describe are at the required level for at least 52 weeks.

Information not specifically stated in your resume cannot be assumed. Information copied or restated from the announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.

Do not simply list projects on which you worked or list experience in terms of accomplishments or achievements. You must describe, in your own words, the duties you perform that pertain to the requirements for this position.

It is not sufficient to make claims in the questionnaire that are not supported in your resume (or SSA-45).

See QUALIFICATIONS and HOW YOU WILL BE EVALUATED for information on what your resume must demonstrate.

If your qualifying experience is part of a federal career-ladder, separate that experience from duties performed at the lower grades. Career-ladders described as a single position may not satisfy the requirement to demonstrate 52 weeks performing specific work at the required level.

See QUALIFICATIONS for information on what your resume must demonstrate.

TRANSCRIPT OR CERTIFICATE - must show at least 4 years of post-high school education in an accredited business, secretarial or technical school, junior college, college or university. One year is defined as 30 semester hours, 45 quarter hours or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. (See QUALIFICATIONS and EDUCATION)

SF-50 - recommended for all current and former federal employees

VETERANS' DOCUMENTS - See Vet Guide. Submit DD-214 / Member 4 copy showing Dates of Service and Character of Service. This information must be provided to establish veterans' preference. (*See below if still on active duty.)

For 10-point preference, also submit SF-15 and documents specified on the reverse of the SF-15.

For derived preference submit SF-15 and documents specified on the reverse of the SF-15.

Current active-duty military claiming preference under Veterans Opportunity to Work (VOW) Act - submit certification that you will be discharged under honorable conditions within 120 days of the certification date. Your letter must be signed by or under direction of the appropriate personnel office, unit commander or higher headquarters. Certifications must be on official letterhead from appropriate military branch and must include dates of service, expected discharge date. type of discharge, character of service, rank and date when terminal leave begins. Since service after Aug 31, 2010 is generally not qualifying for preference, include any qualifying campaign or expeditionary medals you received.

CTAP/ICTAP - See The Employee's Guide to Career Transition (opm.gov). Submit separation notice and SF-50 documenting separation; agency certification that you cannot be placed after injury compensation has been terminated; OPM notification that your disability annuity has been terminated OR Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Don't claim CTAP or ICTAP if you voluntarily separated from federal employment (e.g., resigned or retired), were separated at the end of a term or temporary appointment, were terminated for performance or conduct reasons OR have never held a federal position.

Preference will be granted based on the documents received.

MILITARY SPOUSE - see USAJOBS Help Center | Military Spouses and submit appropriate documents.

How to Apply

1) Click APPLY to create a USAJobs Account or log into your existing account.
(2) Confirm that your USAJobs Biographic Information is correct.
(3) Confirm that your application documents show all information required for this vacancy
(4) Follow prompts to complete the questionnaire and upload required documents.
(5) Click Submit My Answers at the end of the process.
(6) "View/Print My Answers" to confirm you have answered every question as intended
(7) Print a copy of the announcement for your reference if you are called for an interview (optional)

READ "NEXT STEPS" FOR IMPORTANT INFORMATION.

Applications must be received by 11:59 pm (EST) August 5, 2026 and must include:
(1)responses to questionnaire
(2) uploaded resume
(3) uploaded transcript, if applicable
(4) uploaded eligibility documents, if applicable (SF-50, DD-214, VA letter, RIF letter, Military Spouse documents)

The questionnaire takes about 15 minutes. Answer all questions and follow instructions. Your score will be based on your responses. Errors or omissions may affect your overall evaluation.

It is not sufficient to make claims in the questionnaire that are not supported in your resume.

See QUALIFICATIONS, EDUCATION, REQUIRED DOCUMENTS and HOW YOU WILL BE EVALUATED before you submit your application.

We cannot accept documents submitted via email, fax, or standard mail, but you may email inquiries about the position or How to Apply PRIOR TO the closing of the announcement.

Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories

Notice Concerning Materially False, Fictitious or Fraudulent Statements -Anything you claim in the occupational questionnaire, or your resume is subject to verification. By submitting your application, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.

Agency contact information

Careers at SSA

[email protected]

Address

Finance and Management
6401 Security Blvd.
Woodlawn, MD 21235
US

Next steps

Incorrect information in your USAJobs Account means you may not receive important emails pertaining to this announcement. SSA/HR is not responsible if outdated information in your USAJobs Account causes you to miss emailed notifications or job offers.

No matter what information is provided on your resume, HR and USAStaffing can only contact you using the information in your USAJobs Account. Your Biographic Information for this vacancy cannot be changed once your application has been submitted.

If you applied correctly and provided a valid email address in your Biographic Information, you will receive an Acknowledgement of Occupational Questionnaire. This is not an indication that your application is complete. Follow the instructions in the "How to Apply" and "Required Documents" sections to ensure that you submit a complete application.

HR cannot provide copies of announcements or application documents to you.

You are responsible for verifying that your application is complete and your documents have been properly submitted.

After applications are evaluated, a Best Qualified List will be issued and you will be notified of your status (e.g., highly qualified and referred to the selecting official; qualified but not referred; or ineligible).

INTERVIEWS may or may not be conducted, but if an interview is desired, it will be scheduled by the hiring office and a representative from that office will contact you directly.

HR will not have information pertaining to the scheduling of interviews and cannot provide feedback pertaining to completed interviews.

For a status of your application, go to your USAJobs account. Select Application Status then More Information to see if updates are available.

Updates will not be available during the interview/selection process, which may take up to 90 days.

After selections have been completed, final notices will be sent to applicants who were referred to the selecting official. Applicants who are not referred will not receive a final notice.

Overview

Accepting applications

Location

6 vacancies in the following location:

Independence, MO

No matching locations found.

Work site options

Telework eligible

Yes—as determined by the agency policy.

Remote job

Relocation expenses reimbursed

Salary

$41,400 - $53,821 per year

Pay scale & grade

GS 5

Promotion potential

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time - Flex-Time / Alternate Work Schedule (AWS) may be authorized

Travel Required

Not required

Appointment type

Permanent

Occupations and job series

0303 Miscellaneous Clerk And Assistant

Supervisory status

Federal service type

This job is in the Competitive Service

Represented by a union

Yes

Drug test

Security clearance

Not Required

Position sensitivity and risk

Moderate Risk (MR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Suitability/Fitness

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

SSA-13021461-26-FM

Control number

878477300

Apply Now

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Summary

This job is open to

The public

Career transition (CTAP, ICTAP, RPL)

Veterans

Military spouses

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Required Documents

How to Apply

Agency contact information

Next steps

Overview