Top 1 Claims processor Jobs in Independence, Oh

EFT Processor II
Northwest Bank —Independence, OH
- Full-time
- Mid-level
- Finance
- Business Administration
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EFT Processor II
Northwest Bank —Independence, OH
Process incoming cardholder disputes while strictly adhering to all bank policies and procedures. Navigate Microsoft Office Software, computer applications, and…
Quick Apply
4d

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EFT Processor II
Northwest Bank —Columbus, OH
Process incoming cardholder disputes while strictly adhering to all bank policies and procedures. Navigate Microsoft Office Software, computer applications, and…
Quick Apply
4d

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EFT Processor II

Northwest Bank -
Independence, OH

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Job Details

Full-time
4 days ago

Qualifications

Electronic fund transfers
Claim investigation
Financial services customer support
Email customer support
Client inquiry handling
Regulatory compliance in claims processing
Associate's degree in Business Administration
Electronic transaction processing
Associate's degree in finance
Mid-level
Suspicious activity investigations
Finance
Financial issue resolution
Internal employee customer service
Consumer dispute resolution
Desktop applications
Customer issue escalation
Insurance investigations
Business Administration
Productivity software
Handling account queries
Faxing
Insurance claims fraud prevention
Business
Associate's degree
Invoice dispute resolution
Credit card services
Banking regulatory compliance

Full Job Description

IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

Overview

The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.

Essential Functions

Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
Processing provisional and final credits to customer’s account with disputed items when applicable
Ensure timely response to FISERV’s request
Investigate and escalate suspicious or fraudulent claims in accordance with policies
Process EFT disputes
Ensure compliance with all established Federal Regulations for Regulation E and NACHA
Perform all operational support duties within the EFT Department
Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
Participate in job specific training
Serve as subject matter expert for all Dispute related transactions
Maintain department procedures
Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
Determining dispute decisions for approval/denial according to Regulation
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

Qualifications

Associate's Degree Business Administration/Finance preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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EFT Processor II

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