Top 16 Help desk analyst Jobs in Independence, Oh

IT Support Analyst
ABARTA Coca-Cola Beverages —Bedford, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Desktop Support Analyst II
DYOPATH —Akron, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
2d
Help Desk Analyst
Integra Connect Careers —Fairlawn, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Bev LLC —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
IT Project Manager
Millcraft —Independence, OH
- Microsoft Outlook
- 5 years
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
Digital & IT Senior Analyst - Warehousing Systems
Parker Hannifin Corporation —Cleveland, OH
- Computer Science
- Mid-level
- Bachelor's degree
Business Analyst (Sr) - S/4 Service and Construction Mgmt Software
Tremco CPG Inc. —Beachwood, OH
- $105,000 - $125,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Paid holidays
- Health insurance
6d

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Systemart, LLC —Cleveland, OH
Experience supporting Supply Chain systems. Pay Rate:* Up to *$55 - $60/hr W2* (Max). Seeking an experienced *System Analyst* with a strong *healthcare…
$55 - $60 an hour
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3d
IT Support Specialist
S&A Industries —Akron, OH
End User Support: Troubleshoot hardware/software issues, deploy workstations, assist users. Microsoft 365: Outlook, Teams, OneDrive troubleshooting.
$23 - $25 an hour
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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help desk analyst jobs near independence, oh

IT Support Analyst

ABARTA Coca-Cola Beverages -
Bedford, OH

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Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Desktop computer repair
Windows
Manufacturing facility experience
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Mobile devices

Full Job Description

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This position is primarily located in our Cleveland (Bedford Heights) OHbut will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis.

Responsibilities

Tier 1 – Service Desk Support

Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
Perform initial triage, troubleshooting, and resolution of incidents and service requests.
Log, categorize, and prioritize tickets in the ticketing system.
Provide remote support for hardware, software, network, and mobile issues.
Escalate unresolved or complex issues to Tier 2 or higher support levels.

Tier 2 – Desktop / Field Support

Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
Diagnose and resolve complex issues related to OS, applications, and basic networking.
Install and maintain workstations, printers, and mobile devices.
Perform imaging, deployment, and re-imaging using standard tools.
Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s.
Provide printer support for Xerox office and Brother label printers.

Shared Responsibilities

Manage tickets to ensure timely resolution and SLA compliance.
Maintain accurate IT asset inventory.
Participate in on-call rotation.
Support IT projects and deployments.

Qualifications

Required

Associate degree in IT or equivalent experience.
3-5+ years of IT support experience as a Tier 1 or 2 Analyst.
Strong customer service and communication skills.
Experience with Windows 11 and hardware and software troubleshooting.

Preferred

Experience with Intune and Autopilot.
Experience with warehouse devices and manufacturing environments.

Physical Requirements

Ability to lift 25–50 pounds.
Ability to climb ladders up to 8 feet.

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

For more job postings and additional information about our company and culture, please visit our careers site

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in independence, oh

IT Support Analyst

Desktop Support Analyst II

Help Desk Analyst

IT Support Analyst

Cyber Security Analyst I

Help Desk Analyst

Help Desk Analyst

IT Support Analyst

IT Project Manager

Digital & IT Senior Analyst - Warehousing Systems

Business Analyst (Sr) - S/4 Service and Construction Mgmt Software

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