Top 277 call center representative Jobs in indiana

Patient Collections Rep (Remote)
Healthcare Claims Management —Indiana
- From $17 an hour
- 8 hour shift
- Remote
- Computer literacy
- Basic math
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Customer Retention & Sales Specialist
TCC, Verizon Authorized Retailer —Fishers, IN
- Full-time
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Indianapolis, IN
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Internet Sales Representative
Ray Skillman Hyundai West —Indianapolis, IN
- $50,000 - $200,000 a year
- Full-time
- Dealership
- Computer skills
- In-person
- Paid training
- Health savings account
Quick Apply
8d
Virtual Member Services Representative
Everwise Credit Union —South Bend, IN
- From $19 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Telesales Representative
EZTraveltrips.com —Indianapolis, IN
- $550 - $2,500 a week
- Multiple hires
- Sales
- Customer service
- English
- Paid training
- Health insurance
Quick Apply
Field Leasing Representative (Multifamily) - Outbound Sales
Confidential —Indianapolis, IN
- $31.55 - $38.00 an hour
- Contract
- Office
- Driver's License
- Continuous improvement
- Paid training
Quick Apply
Outbound Call Center Rep
CVS Health —Indiana
- $15.00 - $26.93 an hour
- Full-time
- Remote
- Background check
- HIPAA
- High school diploma or GED
- Paid training
- Employee stock purchase plan
Customer Service Specialist, I
Carrington Mortgage Holdings —Westfield, IN
- $22 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Banking
- Entry level
- Health insurance
- Tuition reimbursement
Call Center Representative
Collins Mobile, LLC —Marion, IN
- $17 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative I - PRN
Indiana University Health —Muncie, IN
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
BMV Intermittent Contact Center Representative
State of Indiana —Indianapolis, IN
- From $15.17 an hour
- Seasonal
- Remote
- High school diploma or GED
- No degree
- Travel
- On-the-job training
12d
Contact Center Representative
3Rivers Federal Credit Union —Richmond, IN
- $16.39 - $22.33 an hour
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
Customer Service Mon-Fri
Five Star Solutions —Fishers, IN
- $14 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Microsoft Outlook
- Paid training
6d
Remote Outbound Call Center Agent
MDS Communications —Indiana
- $15 - $16 an hour
- 8 hour shift
- Remote
- Computer literacy
- Children
- Computer skills
- Health insurance
- Paid time off
Client Service Rep - 2nd Shift
Neovia —Greenfield, IN
- $25 an hour
- Word processing
- Computer literacy
- High school diploma or GED
Quick Apply
Customer Service Representative
Cover Care —Westfield, IN
- $19 - $20 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
Quick Apply
BURMESE Bilingual - Healthcare Customer Service Agent
Senture —Indiana
- $17 an hour
- Full-time
- Remote
- Computer literacy
- Writing skills
- Pass drug screening
- Paid training
- Work from home
Customer Engagement Specialist / Individual Life Financial Services
OneAmerica Financial Partners, Inc —Indianapolis, IN
- $21.16 - $27.64 an hour
- Research
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
Call Center Representative
CAPS & Maple City —Goshen, IN
- $19.02 - $22.93 an hour
- Spanish
- HIPAA
- English
- Health insurance
- Retirement plan

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Patient Collections Rep (Remote)

Healthcare Claims Management -
Indiana

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program

Qualifications

Revenue cycle management
Teamwork
Interpersonal skills
Phone communication
Basic math
HIPAA
Attention to detail
Productivity software
Client interaction via phone calls

Full Job Description

Patient Collection Specialist

Healthcare Chaos Management (HCM)

Healthcare Chaos Management (HCM) is a modern healthcare Revenue Cycle Management (RCM) organization focused on bringing clarity, structure, and compassion to complex healthcare billing environments. We partner with healthcare providers to simplify patient billing, improve collections performance, and enhance the patient experience through data-driven workflows, technology-enabled solutions, and people-first service.

At HCM, we believe revenue cycle success starts with empathy, accountability, and expertise, for both our clients and their patients.

Position Overview

The Patient Collection Specialist serves as a key point of contact between patients, providers, and payers. This role is responsible for handling patient billing inquiries, collecting payments, and resolving account balances with professionalism, empathy, and accuracy.

This position requires strong communication skills, attention to detail, and the ability to navigate healthcare billing systems while educating patients on their financial responsibility. The Patient Collection Specialist plays a critical role in supporting HCM’s mission by fostering trust, improving resolution outcomes, and ensuring compliance throughout the billing process.

Key Responsibilities

Patient Communication & Support

Handle inbound and outbound patient calls with professionalism, empathy, and active listening.
Clearly explain billing statements, Explanation of Benefits (EOBs), and insurance claim outcomes.
Educate patients on deductibles, copays, coinsurance, and outstanding balances.
Provide first-call resolution whenever possible to improve patient satisfaction.

Billing & Payment Resolution

Research patient accounts to identify balances, payment history, and insurance activity.
Process payments via credit card and ACH in accordance with security and compliance standards.
Offer and explain payment plans and financial assistance options based on client guidelines.
Verify insurance eligibility and coordinate benefits for patients with multiple payers.

Account Documentation & Follow-Up

Accurately document all account activity, conversations, and resolutions within billing systems.
Identify account discrepancies, underpayments, or errors requiring additional review or escalation.
Ensure proper follow-up actions are taken to support timely account resolution.

Escalations & Issue Resolution

Escalate complex or sensitive issues to leadership as appropriate.
Collaborate with internal teams to resolve payer, billing, or system-related issues.
Maintain a calm, solution-oriented approach when handling difficult conversations.

Compliance & Confidentiality

Maintain strict compliance with HIPAA and all applicable privacy regulations.
Adhere to HCM standard operating procedures (SOPs), client policies, and regulatory requirements.
Ensure accuracy and integrity of all patient and financial data.

Operational Effectiveness

Utilize client EMR systems and internal tools to manage account workflows.
Meet productivity, quality, and compliance benchmarks.
Contribute to a collaborative team environment by sharing knowledge and best practices.

Schedule & Work Environment

Flexible Start Time - Schedule: Monday–Friday between 7:30 a.m. and 7:00 p.m. (core business hours – 8 hours/day)
Work Location: Remote/Hybrid
Work Environment: Primarily seated with frequent computer and phone use.
Physical Requirements: Ability to lift to 10 pounds occasionally; close vision and focus required for screen-based work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Minimum Qualifications

Experience & Skills

Prior experience in healthcare billing, patient collections, or revenue cycle management preferred.
Strong customer service and phone-based communication skills.
Intermediate computer proficiency, including Microsoft Office applications.
Ability to navigate multiple systems such as EMRs and billing platforms.

Core Competencies

Excellent verbal and written communication skills.
Strong attention to detail and documentation accuracy.
Ability to multitask, prioritize, and manage time effectively.
Working knowledge of basic math for payment processing and account reconciliation.
Analytical and problem-solving skills to resolve billing discrepancies.

Professional Standards

Commitment to confidentiality and data privacy.
Professional demeanor with a patient-centered mindset.
Reliable attendance and schedule adherence.
Dedicated workspace within your residence
High Speed Internet

Join the HCM Team

If you are passionate about helping patients navigate healthcare billing with clarity and compassion—and want to be part of a company focused on innovation, accountability, and meaningful impact—we invite you to apply for the Patient Collection Specialist role at Healthcare Chaos Management.

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Referral program
Vision insurance
Work from home

Application Question(s):

Do you have direct experience working patient balances in a healthcare setting (self-pay, post-insurance, deductibles, copays)?

☐ Yes
☐ No

How many years of direct patient collections experience do you have?

☐ Less than 1 year
☐ 1–2 years
☐ 3–5 years
☐ 5+ years

Have you worked in a role that required handling inbound and/or outbound patient or customer calls related to billing or accounts?

☐ Yes
☐ No

In a previous role, did you regularly handle high call volumes (60+ calls per day)?

☐ Yes
☐ No

Have you discussed payment plans, hardship discounts, or financial assistance options with patients?

☐ Yes
☐ No

Which of the following EMR or billing systems have you used while working live patient calls (proficient level)?

(Select all that apply)
☐ Epic
☐ Cerner
☐ Meditech
☐ Athenahealth
☐ NextGen
☐ Allscripts / Veradigm
☐ Other EMR or billing system
☐ I do not have EMR experience

Do you have experience working with protected health information (PHI) and following HIPAA regulations?

☐ Yes
☐ No

What is your desired hourly pay range for this role?

Work Location: Remote

Quick Apply

Refine Your Search

call center representative jobs in indiana

Patient Collections Rep (Remote)

Customer Retention & Sales Specialist

Licensed Insurance Sales Representative (Remote / Home-Based)

Internet Sales Representative

Virtual Member Services Representative

Telesales Representative

Field Leasing Representative (Multifamily) - Outbound Sales

Outbound Call Center Rep

Customer Service Specialist, I

Call Center Representative

Customer Service Representative I - PRN

BMV Intermittent Contact Center Representative

Contact Center Representative

Customer Service Mon-Fri

Remote Outbound Call Center Agent

Client Service Rep - 2nd Shift

Customer Service Representative

BURMESE Bilingual - Healthcare Customer Service Agent

Customer Engagement Specialist / Individual Life Financial Services

Call Center Representative

I want to receive the latest job alert for call center representative in indiana

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