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Technical Solutions Engineer, Connectivity
Telit Wireless Solutions —Indiana
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Technical Solutions Engineer, Connectivity

Telit Wireless Solutions -
Indiana

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Job Details

Qualifications

Telecommunications network device configuration
Customer communication
Cellular networks
Telecommunications network performance monitoring
5G
IoT systems
TLS
IPv6
Key Performance Indicators
Solution architecture design
RF communication systems
RF signal diagnostics
Technical customer support solution
Radio frequency (RF) testing
Data validation
VPN management
Network Address Translation (NAT)
Debugging
Cross-functional communication
Network security

Full Job Description

Job Summary

Serve as the trusted technical advisor to Regional Sales Directors and enterprise customers evaluating Telit Cinterion’s connectivity portfolio. Own pre‑sales discovery, solution scoping, proof‑of‑concepts, and post‑sale integration support; diagnose network/SIM/module/application issues; and drive successful certification/launch outcomes across MNOs and geographies.

Objectives & Responsibilities

Primary Objectives

Accelerate revenue by enabling technically sound wins — qualify use cases, recommend the right connectivity architecture (APN, profile strategy, data paths), and deliver compelling demos/POCs.
Shorten time-to-first-data for new accounts by leading onboarding (SIM/eSIM provisioning, device bring-up, CMP set up) and documenting repeatable playbooks.
Raise win rates by removing risk early (RF/link budget sanity checks, module/SIM compatibility, roaming behavior, PSM/eDRX expectations, fallback strategies).
Delight customers with fast, first-principles troubleshooting; clear Root Cause Analysis; and strong collaboration with global Connectivity/Support & R&D teams for durable fixes.
Inform the roadmap by aggregating field feedback (failure patterns, feature asks, coverage gaps) into prioritized insights for Product Management.

Key Responsibilities

Pre-Sales / Solution Design

Partner with Sales on discovery: device architecture, radios/bands, mobility, data profiles, security posture, SLAs; propose Telit Connectivity and services strategy, APN selection, and SIM fleet policies.
Build POCs and demos (SIM activation, CMP configuration, device attach tests, data path validation) and deliver results to stakeholders.
Quantify trade-offs (CAT-M vs. NB-IoT vs. LTE Cat 1.bis/Cat 1; roaming vs. localized profiles; eUICC orchestration plans) and recommend the optimal design.

Customer Onboarding & Integration

Lead first-time attach and KPI baselining (Signal strength, network attach, PDP contexts, throughput/latency). Capture logs and share reproducible steps.
Configure connectivity services (APNs, private routes, IPsec/VPN where applicable) and document Connectivity Management Portal workflows (lifecycle, profile swaps, alerts/usage policies).

Troubleshooting, Escalation & Root Cause Analysis

Act as the front-line technical interface for complex issues; triage across device, module FW/AT stack, SIM/profile, RAN/core, and application layers; coordinate with carriers and internal teams to closure.
Gather artifacts (AT traces, network surveys, pcap logs, CMP session records) and drive crisp RCAs with corrective/preventive actions.
Maintain customer-facing knowledge articles and internal runbooks for recurring issues (activation failures, IMSI selection anomalies, PSM/eDRX, VoLTE/VoNR).

Sales Enablement & Feedback Loop

Translate field learnings into sales collateral, playbooks, and sizing guides for repeatable wins (coverage matrices, profile selection guides, APN options).
Provide inputs to Product on coverage gaps and prioritize TCP profile expansions based on opportunities.

Collaboration & Reporting

Work closely with AE, Technical Support, Software, and Product; contribute to weekly pipeline and issue reviews; track outcomes (POC success, time-to-first-data, first-call resolution, time-to-launch).

Example Success Metrics

POC conversion rate
Time-to-first-data (days)
Percentage of issues resolved without carrier escalation

Requirements & Qualifications

Bachelor’s degree in Electrical/Computer Engineering, Computer Science, or equivalent hands-on experience.
5+ years in cellular IoT as a Field Application Engineer, Technical Support/Pre‑Sales Engineer, or similar at a connectivity provider/MVNO, module vendor, or MNO.
Solid understanding of cellular technologies and device behaviors: LTE Cat‑1/4, Cat-1.bis, LTE‑M (Cat‑M1), NB‑IoT, 5G basics (NSA/SA), roaming, attach/TAU, PSM/eDRX, and SIM/eUICC concepts (ICCID/IMSI, profile lifecycle), eSIM provisioning platform, SGPx2.
Experience designing and bringing up connectivity solutions: APN selection, private vs. public routing, CMP/NOC workflows, data path validation, KPI baselining, and multi‑IMSI profile orchestration.
Proficiency with module/AT‑level debugging and log capture (AT traces, network surveys, modem logs) and packet analysis (Wireshark or equivalent).
Working knowledge of operator certification paths (PTCRB/GCF fundamentals) and U.S. operator processes (e.g., AT&T AQT/TRENDI, Verizon VPP/IoT Security) sufficient to guide customers through readiness and test planning.
Core IP and security skills: PDP/PDU sessions, IPv4/IPv6, DNS, MQTT/HTTP(S), TLS, certificate handling; familiarity with IPsec/VPN options and private networking patterns for IoT.
Customer‑facing communication excellence: discovery/whiteboarding, and the ability to lead cross‑functional troubleshooting to closure with urgency and ownership.

Preferred Qualifications

Hands‑on with Telit connectivity stack, CMP operations, SIM lifecycle management and policy/alerting.
Familiarity with Telit and peer CMP/device management tools; ability to recommend fleet health practices (templates, remote updates, out‑of‑band diagnostics).
Experience with cellular test gear and tooling: Keysight/Anritsu call boxes, RF scanners/field test apps, QXDM/QPST (or equivalent), TEMS/drive‑test utilities.
Scripting/automation (Python/Bash/PowerShell) for log parsing, test harnesses, and CMP/REST API integrations; competency with Jira/Salesforce or similar ticketing/CRM.
Understanding of IoT security and compliance artifacts (e.g., Verizon IoT Security deliverables, GSMA connection‑efficiency guidance, CTIA IoT Network Certified context) and how they map to device+module responsibilities.
Exposure to cloud IoT services (AWS IoT, Azure IoT) for data ingestion/identity and certificate lifecycle.
Comfortable supporting customers across the Americas region.

Location

Remote in the USA

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