Top 7 Help desk lead Jobs in Indiana

Help Desk Lead/ Senior Engineer (VA EHRM)
General Dynamics Information Technology —Indiana
- $124,093 - $143,750 a year
- 5 years
- Analysis skills
- Bachelor's degree
Operations - Store Support Team Lead
TCC, Verizon Authorized Retailer —Fishers, IN
- Weekends as needed
- 5 years
- Mid-level
- Analysis skills
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Helpdesk Team Lead
George E. Booth Co. —Greenwood, IN
- Weekends as needed
- Word processing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Specialist, Lead
Purdue University —West Lafayette, IN
- Background check
- Computer science
- Computer Science
- Dental insurance
- Paid time off
13d
Support Operations Lead
Your Money Line —Indianapolis, IN
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Paid parental leave
- Health savings account
Quick Apply

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Help Desk Lead/ Senior Engineer (VA EHRM)

General Dynamics Information Technology -
Indiana

Apply Now

Job Details

$124,093 - $143,750 a year

Qualifications

Managing technical support teams
Managing teams in a customer support role
Incident management software
Software implementation
Enterprise solutions implementation
Bachelor's degree
IT experience within healthcare
Incident management operations support
Project management experience in healthcare
SaaS platforms
Customer support ticket management
Presentation creation
Managing projects
SaaS
Project stakeholder communication
Ticketing system technical support
Stakeholder management

Full Job Description

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

GDIT's Federal Health Division is hiring a Help Desk Lead / Senior Engineer to support the Veteran's Affairs Electronic Health Records Modernization effort play a critical role in establishing, managing, and optimizing a comprehensive help desk to support the implementation and long-term sustainment of the EHRM.

This role is remote with 25% travel to nationwide VA sites.

Work Visa Sponsorship will not be considered for this position.

This role is responsible for designing and overseeing operational and technical processes that enable effective issue resolution, triage, escalation, and support at scale. The Help Desk Lead / Senior Engineer will collaborate closely with stakeholders across the organization to build a mature, high-performing support function aligned with organizational goals.

WHAT YOU'LL BE DOING:

Help Desk Leadership & Operations-

Stand up and manage a comprehensive help desk supporting EHR implementation and sustainment activities.
Design and implement operational processes, technical workflows, and tiered support structures.
Establish and maintain issue resolution, triage, and escalation protocols.
Develop and oversee Service Level Agreements (SLAs), response times, and quality metrics.
Lead workforce planning, staffing models, and scheduling to ensure adequate coverage.
Implement knowledge management systems and training programs for help desk personnel.
Build and maintain business continuity and disaster recovery plans.
Conduct quality assurance reviews and implement continuous improvement measures.

Program & Project Management-

Address changes to project scope, schedules, and methodologies; document and assess proposed modifications.
Prepare change documentation for presentation to client leadership to support informed decision-making.
Create detailed project plans for help desk operations and supporting technologies.
Collaborate with cross-functional teams to ensure integrated planning and coordinated implementation.
Monitor project timelines, deliverables, risks, and dependencies.

Stakeholder Engagement & Executive Communication-

Work closely with program leadership, technical teams, and operational stakeholders.
Develop and deliver executive-level presentations, reporting on progress, performance, risks, and recommendations.
Maintain alignment across diverse stakeholder groups, ensuring clarity and shared expectations.

Reporting, Metrics, & Tools-

Develop dashboards and operational reporting to evaluate help desk performance.
Track SLA compliance, ticket trends, issue resolution times, and quality indicators.
Utilize tools and methodologies for issue management, monitoring, and reporting.

What You'll Need (required):

Bachelor’s degree and 5+ years of progressive electronic health records (EHR) support for health desk oversight and resolution response for EHR implementation
3+ years of direct incident management and incident response operations experience supporting EHR activities for a software as a service (SaaS) managed EHR solution
Proven experience with large-scale system implementations
Strong background in help desk operations and technical support management
Ability to develop and present executive-level materials
Strong analytical, communication, and organizational skills
Bachelor’s degree and 5+ years of progressive electronic health records (EHR) support outcome-based functional capability of an assigned workstream across any phase of EHR implementation
3+ years of direct project management and stakeholder engagement experience supporting EHR activities for a software as a service (SaaS) managed EHR solution

WHAT WOULD BE EVEN BETTER (PREFERRED):

Program governance, risk/issue register management, stakeholder alignment
Experience with Cerner cutover coordination
Familiarity with help desk workflows in healthcare or government settings
Experience with electronic medical record (EMR/EHR) implementation for large federated environments
Expertise in system implementation, deployment, and sustainment activities

#VAeHRMSupport

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Salary and Benefit Information

The likely salary range for this position is $124,093 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

help desk lead jobs in indiana

Help Desk Lead/ Senior Engineer (VA EHRM)

Operations - Store Support Team Lead

Helpdesk Team Lead

Desktop Support Specialist, Lead

Support Operations Lead

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