TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
MSP Help Desk Technician
Trust Tech, LLC —Valparaiso, IN
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
Part-Time IT Help Desk Support Technician
Arcem Solutions LLC —Lafayette, IN
- $18 - $23 an hour
- Part-time
- Background check
- Ability to lift 50 pounds
- Analysis skills
Quick Apply
Help Desk Technician II
C&A Tool Engineering, Inc. —Churubusco, IN
- $21 an hour
- 8 hour shift
- Mid-level
- Ability to climb stairs
- In-person
- Health savings account
- Paid holidays
Quick Apply
Data Center Technician
Google —Michigan City, IN
- $95,000 - $135,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Service Desk Technician I
Corsica Technologies, LLC —Fort Wayne, IN
- 8 hour shift
- Remote
- Google Workspace
- Azure
- Mid-level
Quick Apply
Helpdesk / Remote Support Specialist
Elsewhen Technology —Kokomo, IN
- Email
- Customer service
- Mid-level
- Driver's License
IT Service Desk Technician - SDI Corp
Steel Dynamics, Inc. —Fort Wayne, IN
- Mid-level
- Windows
- Microsoft Office
Corporate IT Technician
AlignOps —Indianapolis, IN
- $45,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
IT Support Technician I/II
Arc Technologies Group —Indianapolis, IN
- $34.12 - $40.14 an hour
- Full-time
- Background check
- Microsoft Excel
- Azure
- Dental insurance
- 401(k)
Quick Apply
IT Help Desk Technician
Bytecafe Consulting, Inc. —Indianapolis, IN
- Weekends as needed
- Background check
- Google Workspace
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
IT Field Support Technician
LifeStance Health —Avon, IN
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
IT Help Desk Technician
Talon Logistic Services, LLC —New Albany, IN
- Mid-level
- Windows
- Warehouse
- Health savings account
- Paid holidays
Quick Apply
IT Support Technician
University of Notre Dame —Notre Dame, IN
- Up to $50,000 a year
- Multiple hires
- Inventory management
- Computer literacy
- Office
Quick Apply
14d
Desktop Support Technician
BMWC CONSTRUCTORS —Indianapolis, IN
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply
Service Desk Analyst:
Braden Business Systems —Fishers, IN
- Full-time
- Windows
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Computer Technician II - Help Desk and State Reporting
Carmel Clay School Corporation —Carmel, IN
- $22.48 - $26.29 an hour
- 8 hour shift
- School experience
- Mid-level
- Office experience
- Health insurance
- Dental insurance
14d
IT Technician I
Joink —Terre Haute, IN
- $20 - $24 an hour
- Overtime
- Office
- Microsoft Office
- Experience equivalent to degree accepted
Quick Apply
Deskside Technician (Service Desk, Desktop Support)
EMPIGO Technologies / SureTec —Indianapolis, IN
- $40,000 - $50,000 a year
- Full-time
- Background check
- Azure
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Help Desk Administrator
INDIANA MILLS & MANUFACTURING INC —Westfield, IN
- Full-time
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply

I want to receive the latest job alert for helpdesk technician in indiana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near indiana

TIER 2 HELPDESK TECHNICIAN

Techlocity -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$27.25 - $30.00 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee stock ownership plan

Qualifications

Customer communication

Full Job Description

Tier 2 Helpdesk Technician

Techlocity | Indianapolis, IN (Hybrid) | Full-Time

Why This Role Matters

At Techlocity, we help businesses stay secure, productive, and connected through exceptional IT support and technology solutions. When our clients experience technical challenges, they count on us to restore service quickly, solve problems thoroughly, and prevent issues from happening again.

As a Tier 2 Helpdesk Technician, you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that directly impact our clients' ability to operate effectively. If you enjoy solving challenging problems, working across diverse technologies, and building your technical expertise in a fast-paced MSP environment, this role offers the opportunity to make a meaningful impact every day.

About Us

Techlocity is a managed IT services provider that delivers technology solutions to organizations across a variety of industries. Our team partners with clients to provide reliable infrastructure, cybersecurity, cloud services, and day-to-day technical support.

What sets us apart is our commitment to solving problems the right way. We value curiosity, accountability, continuous learning, and teamwork. Our technicians are trusted advisors who build lasting relationships by delivering both technical expertise and exceptional service.

What You'll Own

As a Tier 2 Helpdesk Technician, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.

You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.

How You'll Make an Impact

Solve Complex Technical Challenges

Investigate and resolve escalated support issues across Microsoft environments, servers, networks, and cloud platforms.
Analyze logs, metrics, and system behaviors to identify root causes and implement effective solutions.
Escalate issues to Tier 3 Engineering with complete documentation, supporting data, and clear impact assessments.

Support Critical Infrastructure

Troubleshoot Windows workstations and servers.
Administer and support Active Directory, Group Policy, DNS, DHCP, Kerberos, and Microsoft server services.
Assist with virtualization platforms including Hyper-V and VMware.

Manage Identity & Microsoft 365 Technologies

Resolve issues involving Exchange Online, Microsoft 365, Entra ID (Azure AD), MFA, Conditional Access, and authentication.
Support tenant migrations, domain transitions, licensing administration, and identity synchronization.

Diagnose & Support Network Environments

Troubleshoot routing, VPN, firewall, VLAN, NAT, and connectivity issues.
Apply networking knowledge to identify and resolve communication failures across client environments.

Strengthen Client Security & Reliability

Respond to endpoint security alerts and investigate potential threats.
Support patch management processes and validate successful deployments.
Verify backup integrity and disaster recovery readiness.

Deliver Outstanding Client Experiences

Provide remote and occasional onsite support.
Communicate technical concepts clearly to non-technical users.
Participate in client onboarding, infrastructure projects, and after-hours on-call rotation.

What We're Looking For

3–5 years of professional IT experience.
Previous experience in a Managed Service Provider (MSP) environment strongly preferred.
Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments.
Experience using RMM and PSA platforms (ConnectWise Manage and Datto RMM preferred).

Technical Expertise

Windows Server administration and troubleshooting.
Active Directory, Group Policy, and identity management.
Microsoft 365, Exchange Online, and Entra ID (Azure AD).
TCP/IP networking fundamentals and troubleshooting.
VPN technologies, routing, DNS, and network diagnostics.
PowerShell for administration and troubleshooting.
Hyper-V and/or VMware virtualization.
Working knowledge of Microsoft Azure and/or AWS.

Preferred Certifications

CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications

What You'll Gain

A Career Path, Not Just a Job
Meaningful Technical Work
Collaborative Team Culture

Compensation, Benefits & Work Environment

Medical, dental, and vision insurance options.
Paid time off and paid holidays.
401(k) retirement plan.
Employee Stock Ownership Plan eligibility, subject to plan requirements.
Training and development opportunities to support continued technical growth.

Apply Today

If you're ready to move beyond basic troubleshooting and build your career solving complex technology challenges, we'd love to hear from you.

Join Techlocity and become part of a team that values technical excellence, continuous learning, and making a real impact for clients every day.

Apply today and take the next step in your IT career.

Quick Apply

Refine Your Search

helpdesk technician jobs in indiana