Pre-Litigation Case Manager
Viper Law Group
Indianapolis, Indiana
Full-Time | In Person
Salary: $53,500–$58,500 per year
About Viper Law Group
Viper Law Group is one of the fastest-growing personal injury law firms in Indiana. We are a high-energy, team-first firm committed to aggressive advocacy, compassionate client service, and delivering an elite experience to every person we represent.
We are seeking an experienced and motivated Pre-Litigation Case Manager to manage personal injury claims from intake through settlement while also supervising a small team of support employees.
This is not a passive administrative role. The right candidate will take ownership of a substantial caseload, maintain consistent communication with clients, coordinate medical treatment, develop claims, negotiate with insurance carriers, and help lead the day-to-day performance of the pre-litigation team.
Position Overview
The Pre-Litigation Case Manager will serve as a primary point of contact for clients throughout the pre-litigation process. You will work closely with attorneys, medical providers, insurance adjusters, support staff, lienholders, and other involved parties to ensure that each case is thoroughly developed and consistently progressing.
In addition to managing an individual caseload, this position will oversee a small team of employees who assist with case development, client communication, medical records, billing, treatment coordination, and other pre-litigation responsibilities.
The ideal candidate is organized, confident, accountable, comfortable managing others, and able to balance strong client service with effective team leadership.
Key ResponsibilitiesCase Management
- Manage personal injury cases from initial intake through settlement or transfer to litigation
- Maintain regular and meaningful communication with clients regarding treatment, case status, and next steps
- Assist clients with coordinating medical treatment and resolving treatment-related issues
- Communicate with medical providers, insurance carriers, adjusters, lienholders, and other involved parties
- Investigate claims and gather supporting evidence, including crash reports, photographs, insurance information, witness information, and other documentation
- Monitor clients’ medical treatment and ensure cases continue progressing
- Request, organize, and review medical records, medical bills, and itemized statements
- Identify treatment gaps, outstanding balances, prior injuries, coverage concerns, and other issues that may affect case value
- Prepare detailed case summaries and assist with demand package preparation
- Evaluate claims and participate in settlement strategy discussions with the supervising attorney
- Negotiate bodily injury settlements with insurance adjusters under attorney supervision
- Confirm liability decisions, insurance coverage, policy limits, and available first-party benefits
- Handle UM/UIM, MedPay, commercial vehicle, and other insurance-related issues when applicable
- Track deadlines, statutes of limitation, outstanding records, treatment updates, and negotiation activity
- Assist with medical bill and lien reductions
- Prepare settlement breakdowns and help move resolved cases efficiently through disbursement
- Identify cases that may require litigation and assist with an organized transfer to the litigation team
- Maintain complete, accurate, and detailed notes in the firm’s case-management system
- Provide clients with a high level of service while setting clear and realistic expectations
Team Leadership
- Supervise and support a small team of pre-litigation employees
- Assign tasks and help prioritize the team’s daily and weekly workload
- Review work for accuracy, completeness, and timely follow-through
- Monitor case progress and ensure employees are completing assigned responsibilities
- Train and mentor team members on firm procedures, client communication, case development, and file management
- Provide clear expectations, constructive feedback, and accountability
- Help identify workflow issues and recommend practical improvements
- Assist with resolving escalated client, provider, or insurance-related issues
- Communicate staffing concerns, performance issues, and case risks to firm leadership
- Promote a collaborative, professional, and team-first work environment
- Lead by example through strong organization, responsiveness, judgment, and work ethic
Qualifications
- Prior experience managing personal injury claims is strongly preferred
- Prior supervisory, team-lead, training, or management experience is preferred
- Experience working in a personal injury law firm, insurance company, medical office, or claims-related environment is preferred
- Strong verbal and written communication skills
- Excellent organization and attention to detail
- Ability to independently manage a high-volume caseload
- Ability to supervise employees and hold team members accountable
- Confidence communicating with clients, adjusters, medical providers, attorneys, and staff
- Ability to prioritize urgent matters and meet deadlines
- Strong judgment, leadership, and problem-solving ability
- Comfortable negotiating and advocating for clients
- Ability to remain patient, professional, and compassionate during difficult conversations
- Willingness to accept feedback, take accountability, and contribute wherever needed
- Proficiency with Microsoft Office and the ability to learn legal case-management software
- Bilingual English and Spanish abilities are a plus but are not required
What We Are Looking For
We are looking for someone who takes ownership of both their cases and their team. This person should not need to be repeatedly reminded to move files forward, follow up on outstanding tasks, or address issues affecting team performance.
The successful candidate will be proactive, dependable, ambitious, organized, and comfortable working in a fast-paced environment.
You may be a strong fit if you:
- Care about providing excellent service to injured clients
- Know how to keep a large number of cases organized
- Can effectively delegate, train, and supervise others
- Communicate clearly and confidently
- Can identify problems before they become emergencies
- Are comfortable having difficult conversations with clients and employees
- Hold yourself and others accountable
- Want your performance and leadership to directly contribute to the growth of the firm
- Enjoy working with a younger, energetic, and collaborative team
- Are receptive to coaching and constantly looking to improve
Compensation
$53,500–$58,500 per year, depending on relevant experience, leadership ability, demonstrated performance, and overall fit.
Schedule
- Full-time
- Monday through Friday, 9AM-5PM
- In-person position
Why Join Viper Law Group?
At Viper Law Group, you will have the opportunity to take meaningful ownership of your cases, lead a developing team, and directly impact the lives of injured clients.
We value hustle, accountability, compassion, teamwork, leadership, and strong results. We are growing quickly and want team members who are interested in growing with us—not simply filling a seat.
The right candidate will join a supportive and ambitious firm, help shape the performance of the pre-litigation department, and play an important role in maintaining the high level of service our clients expect.
To apply, please submit your resume and a brief explanation of your personal injury, claims-handling, case-management, leadership, or supervisory experience.
*Viper Law Group is an equal opportunity employer.*
Pay: $53,500.00 - $58,500.00 per year
Benefits:
Work Location: In person
