Top 229 Senior technical analyst Jobs in Indiana

Senior Technical Support Analyst
Purdue University —West Lafayette, IN
- Background check
- Computer Science
- Mid-level
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Indiana
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
7d
Military Service - U.S. Air National Guard, All Source Intelligence Analyst
Military Service - U.S. Air National Guard Recruiting —Indiana
- From $49,838.78 a year
- Full-time
- High school diploma or GED
- Entry level
Regional Behavior Specialist
ChanceLight Behavioral Health, Therapy, & Education —Indianapolis, IN
- From $50,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health savings account
- Paid holidays
Quick Apply
4d
Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter
Military Service - U.S. Air National Guard Recruiting —Indiana
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
Senior Business Analyst
Software Technology Inc —Indianapolis, IN
- Hybrid work
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
IT Technical Analyst - Senior
Cummins Inc. —Columbus, IN
- Computer science
- Computer Science
- 3 years
Business Support Senior Analyst, Revenue Cycle
CVS Health —Indiana
- $46,988 - $122,400 a year
- Full-time
- Remote
- Microsoft Outlook
- SQL
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Sourcing & Procurement Analyst
General Dynamics Information Technology —Indiana
- $81,349 - $96,600 a year
- Remote
- Word processing
- Bachelor's degree
- Continuous improvement
- Paid time off
- 401(k) matching
Commercial Insurance Consultant, Claims Insights- Remote
CSAA Insurance Services, Inc. —Indiana
- $122,850 - $164,000 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- SQL
- 401(k) matching
5d
Lead Business Analyst
General Dynamics Information Technology —Indiana
- $111,155 - $150,385 a year
- Bachelor of Science
- High school diploma or GED
- Analysis skills
Senior Revenue Cycle Epic Systems Full Time Day Shift
Hendricks Regional Health —Danville, IN
- Full-time
- Office
- 3 years
- Finance
5d
OTC IT Technical Specialist
Belden Inc —Carmel, IN
- $101,400 - $152,100 a year
- Hybrid work
- Computer Science
- 5 years
- Analysis skills
- Health savings account
- Employee stock purchase plan
Senior Analyst, Product & Pricing Operations
Salesforce —Indianapolis, IN
- Full-time
- Bachelor's degree
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Disability insurance
Sr Product Analytics Associate
CVS Health —Indiana
- $92,700 - $185,400 a year
- Full-time
- Remote
- 5 years
- SQL
- Analysis skills
- Health insurance
- Dental insurance
9d
Performance Analyst
Allied Solutions —Carmel, IN
- Full-time
- Master's degree
- Bachelor's degree
- 1 year
- Disability insurance
- Health insurance
Lead Director, Performance Analytics
CVS Health —Indiana
- $100,000 - $231,540 a year
- Full-time
- Remote
- Management
- 8 years
- SQL
- Health insurance
- Dental insurance
6d
Senior Financial Analyst
General Dynamics Information Technology —Indiana
- $73,965 - $97,750 a year
- Microsoft Excel
- Oracle
- 5 years
- Paid time off
- 401(k) matching
Senior Test Analyst
Software Technology Inc —Indianapolis, IN
- Remote
- Salesforce
- English
- Microsoft Office
Quick Apply
Project Coordinator
General Dynamics Information Technology —Indiana
- $81,349 - $92,000 a year
- Microsoft Excel
- Mid-level
- 3 years
- Paid holidays
- 401(k) matching

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Senior Technical Support Analyst

Purdue University -
West Lafayette, IN

Apply Now

Job Details

Qualifications

Non-technical user support
Customer communication
NCAA standards
Mobile device support
Technical documentation
Equipment troubleshooting
Windows
Incident Escalation
NCAA rules
macOS
Escalation handling
Mobile devices

Full Job Description

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Req Id: 42317
Job Title: Senior Technical Support Analyst
City: West Lafayette

Job Summary

The Senior Technical Support Analyst provides frontline technical support for Athletics Information Technology services. This role is responsible for diagnosing and resolving routine hardware, software, and connectivity issues for Athletics users, documenting incidents and resolutions in approved systems, and ensuring consistent, high‑quality customer service. Issues that are complex, recurring, or beyond established procedures are escalated to the Lead Technical Support Analyst . The position operates within defined service frameworks, procedures, and escalation paths.

What You'll Be Doing:
USER SUPPORT AND INCIDENT RESOLUTION :
The Technical Support Analyst provides frontline technical support to Athletics users, serving as the initial point of contact for routine information technology issues. The role is responsible for diagnosing and resolving common hardware, software, and connectivity problems in a timely and professional manner while maintaining a strong customer service focus. When issues are complex, recurring, or exceed established troubleshooting procedures, the position escalates the issue to the Lead Technical Support Analyst in accordance with defined escalation paths to ensure appropriate resolution and continuity of service.

DOCUMENTATION AND PROCESS ADHERENCE:
The position is responsible for accurately documenting incidents, troubleshooting steps, and resolutions within approved ticketing and documentation systems. This documentation supports operational transparency, reporting, and service continuity, and contributes to institutional knowledge and process improvement. The role follows established IT service workflows, standards, and escalation procedures, and adheres to departmental and university policies governing service delivery and documentation.

OPERATIONAL AND EVENT SUPPORT:
The Technical Support Analyst supports day‑to‑day IT operations by assisting with equipment setup, system troubleshooting, and technology needs as assigned. The role may provide support for presentations, meetings, and Athletics events, and assists during peak operational periods or service interruptions under the direction of IT leadership. These activities support consistent and reliable IT services across Athletics facilities and functions.

OTHER :
In addition to core responsibilities, the position performs other related duties as assigned to support Athletics Information Technology operations. This may include assisting during major outages, participating in training activities, or supporting departmental initiatives as needed. All duties are performed in compliance with Purdue University, Big Ten Conference, and NCAA rules, policies, procedures, and regulations.

About Us:
Purdue Athletics is built on unrivaled pride, unlimited potential, and a sense of shared purpose that unites staff, student-athletes, and the broader community. As part of Purdue’s 150-year legacy, Athletics exemplifies a culture of collaboration, continuous growth, and excellence, where every member is encouraged to strive for success while fostering a positive and supportive environment. Joining Purdue Athletics means joining a team committed to building a better world together—where professional aspirations thrive, innovation is celebrated, and a lasting impact is made on campus and beyond. Read more: Purdue Boilermakers Athletics

What We're Looking For:
Education and Experience:
Associate’s degree with a concentration in information technology, computer science, or computer‑related coursework is required
Equivalent combination of education and relevant technical experience.
One (1) year of experience providing frontline technical support or customer service in an information technology environment, with experience in an IT support center or service desk focusing on problem identification, troubleshooting, and issue resolution preferred
Experience supporting macOS and Windows operating systems, as well as mobile devices, in a managed enterprise environment is required
Familiarity with IT service management and systems tools such as TeamDynamix, Microsoft Endpoint Configuration Manager (MECM), and Active Directory, or comparable platforms, is preferred
Experience working within defined service processes and escalation models in a team‑based IT environment is beneficial

Skills needed:
Requires strong customer service and troubleshooting skills, with the ability to diagnose and resolve routine technical issues efficiently and professionally
Strong written and verbal communication skills are necessary to clearly document incidents and resolutions and to communicate technical information effectively to non‑technical users
Requires the ability to recognize when issues exceed established procedures and to follow defined escalation paths appropriately
The ability to work effectively in a fast‑paced support environment, adhere to documented processes and standards, manage competing priorities, and collaborate with other IT staff is essential
Must adhere to and comply with Purdue University, Big Ten Conference, and NCAA rules, policies, procedures, and regulations

Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Additional Information:
Purdue’s benefits summary https://www.purdue.edu/hr/Benefits/
Purdue will not sponsor employment authorization for this position
A background check will be required for employment in this position
This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing
FLSA: Non-Exempt (Eligible For Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Career Stream

Compensation Information:
Administrative and Operational Support 3
Pay Band S050
Job Code#20003371

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

EOE

Purdue University is an EO/EA University

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Posting Start Date: 5/26/26

Apply Now

Refine Your Search

senior technical analyst jobs in indiana

Senior Technical Support Analyst

Senior Quantitative Analyst - AI Trainer

Military Service - U.S. Air National Guard, All Source Intelligence Analyst

Regional Behavior Specialist

Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter

Senior Business Analyst

IT Technical Analyst - Senior

Business Support Senior Analyst, Revenue Cycle

Senior Sourcing & Procurement Analyst

Commercial Insurance Consultant, Claims Insights- Remote

Lead Business Analyst

Senior Revenue Cycle Epic Systems Full Time Day Shift

OTC IT Technical Specialist

Senior Analyst, Product & Pricing Operations

Sr Product Analytics Associate

Performance Analyst

Lead Director, Performance Analytics

Senior Financial Analyst

Senior Test Analyst

Project Coordinator

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