Top 39 Service desk analyst Jobs in Indiana

Service Desk Analyst
Everwise Credit Union —South Bend, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
RPG Developer - United States based
Datanational Corporation —Indianapolis, IN
- From $72,800 a year
- Full-time
- Hybrid work
- Background check
- ERP systems
- System design
- Health insurance
- Dental insurance
Quick Apply
2d
IT Help Desk Technician
Elevance Systems —Indianapolis, IN
- $43,000 - $45,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
American Commercial Barge Line —Jeffersonville, IN
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
Service Desk Analyst
Parasol Alliance —Fort Wayne, IN
- $26.50 an hour
- Background check
- Current TB test
- Mid-level
- Dental insurance
- 401(k)
Service Desk Analyst:
Braden Business Systems —Fishers, IN
- Full-time
- Windows
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Help Desk Analyst L1
Zones —Indianapolis, IN
- $24 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
Quick Apply
IT Systems Analyst
Arbor Homes —Indianapolis, IN
- Full-time
- Office
- Microsoft Office
- Communication skills
IT Support Analyst I – DC Operations
D&H —Whiteland, IN
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Health insurance
- Dental insurance
Help Desk Analyst
Toyota Automated Logistics Americas LLC —Indianapolis, IN
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
3d
IT Analyst I
Neovia —Greenfield, IN
- From $51,678 a year
- Full-time
- Azure
- Bachelor of Science
- English
Quick Apply
Front Desk Technical Analyst
Matcher Technologies Ltd —Chester, IN
- Email
- Hybrid work
- Mid-level
- Office
- Continuous improvement
Epic Application Analyst
Powers Health —Munster, IN
- Full-time
- System design
- Mid-level
- Analysis skills
- Wellness program
- Health savings account
5d
Systems Support Analyst
Merchants Bank of Indiana —Carmel, IN
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
11d
Systems Analyst
Meriplex —Indianapolis, IN
- Azure
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
4d
Help Desk Analyst
Our Sunday Visitor, Inc. —Huntington, IN
- Full-time
- Research
- Office
- High school diploma or GED
Quick Apply
IT Support Services Technician I
INOTIV INC —West Lafayette, IN
- $25 - $27 an hour
- Weekends as needed
- Laboratory
- Computer science
- Microsoft Excel
- Paid parental leave
- Disability insurance
Quick Apply
10d
IT Analyst I - Infrastructure
Neovia —Indianapolis, IN
- $61,680 - $92,520 a year
- On call
- Computer science
- Azure
- Computer Science
Quick Apply
2d
IT Analyst
Family Health Center – Southwest Indiana —Vincennes, IN
- $65,100 a year
- Computer Science
- Writing skills
- Mid-level
Quick Apply
3d
IT Systems Support Analyst
MEP Holding Co, Inc —Indianapolis, IN
- Full-time
- Research
- Mid-level
- Travel
6d

I want to receive the latest job alert for service desk analyst in indiana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near indiana

Service Desk Analyst

Everwise Credit Union -
South Bend, IN

Apply Now

Job Details

Full-time

Qualifications

Research
High school diploma or GED

Full Job Description

Job Description:

Position Summary :

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.

Primary Responsibilities and Duties:

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels—including phone, email, messages, ServiceNow, and in-person interactions—adhering to Service Level Expectations.
Ticket Documentation : Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
Communication : Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
Problem Coordination : Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
Patch Management : Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
SOP Development : Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
Metrics and Reporting : Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
Knowledge Base Management : Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
Change Management : Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
Problem Management : Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:

Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
Strong problem-solving and analytical skills, particularly in a fast-paced environment.
Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
Ability to understand complex digital products and services.
Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.

Minimum Requirements:

High School Diploma or GED
1+ years of Service Desk, IT support or similar customer support role experience.
1+ years of experience providing member service on digital product and services preferred
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
Prior experience in a financial institution is preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

service desk analyst jobs in indiana

Service Desk Analyst

RPG Developer - United States based

IT Help Desk Technician

Help Desk Analyst

Service Desk Analyst

Service Desk Analyst:

Help Desk Analyst L1

IT Systems Analyst

IT Support Analyst I – DC Operations

Help Desk Analyst

IT Analyst I

Front Desk Technical Analyst

Epic Application Analyst

Systems Support Analyst

Systems Analyst

Help Desk Analyst

IT Support Services Technician I

IT Analyst I - Infrastructure

IT Analyst

IT Systems Support Analyst

I want to receive the latest job alert for service desk analyst in indiana

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected