Top 4 Service desk technician ii Jobs in Indiana

Service Desk & Endpoint Technician II
SILAC Insurance Company —Carmel, IN
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Continuous improvement
Quick Apply
13d
Technology Support Specialist II
American College of Education —Indianapolis, IN
- From $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid parental leave
- Health savings account
Quick Apply
7d
Support Services Tech II
Breg, Inc. —Indianapolis, IN
- $29 - $32 an hour
- Weekends as needed
- Oracle
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
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10d
IT Support Specialist II
Lippert —Mishawaka, IN
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
6d

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Service Desk & Endpoint Technician II
SILAC Insurance Company —Carmel, IN
The ideal candidate demonstrates excellent communication skills for all levels of business, advanced troubleshooting knowledge, proficiency with endpoint…
Quick Apply
13d
Managed Services Help Desk Technician
Hub Orion —Indiana
Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing…
$60,000 - $65,000 a year
Quick Apply
9d

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Service Desk & Endpoint Technician II

SILAC Insurance Company -
Carmel, IN

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Endpoint Security
Network troubleshooting
Mobile device support
Enterprise software
Incident management software
Equipment troubleshooting
Microsoft Office
Video conferencing software
Desktop (troubleshooting support)
macOS administration
Collaborative technology platforms
Microsoft Teams
Video conferences (communication methods)
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Service Desk & Endpoint Technician II

Job Overview: The Service Desk Technician II provides advanced technical support to employees both on-site and remotely across all company locations by resolving technical incidents and managing endpoint-related services. This role leverages endpoint management, automation, and modern collaboration technologies to solve complex technical challenges while partnering with Infrastructure, Security, and Business Applications teams. The ideal candidate demonstrates excellent communication skills for all levels of business, advanced troubleshooting knowledge, proficiency with endpoint management tools, and effective use of automation and AI-assisted support tools where appropriate. This position is key to ensuring timely resolution of IT issues, minimizing business disruption, and contributing to continuous improvement of IT services.

Department Overview: The IT Operations department ensures the secure, reliable, and efficient delivery of technology services across the organization. Responsibilities include providing technical support, managing endpoint devices, maintaining the health and availability of enterprise systems, and coordinating the resolution of incidents and service requests. The department partners closely with Infrastructure, Cybersecurity, Business Applications, and other technology teams to deliver a consistent technology experience for employees in on-site, hybrid, and remote work environments across all company locations. Team members are expected to collaborate effectively, uphold service-level agreement (SLA) commitments, promote continuous service improvement, and enable employees to work securely and productively regardless of location.

Job Details

Serve as an escalation point for Level 1 Service Desk staff, providing advanced troubleshooting and resolution
Diagnose and resolve escalated incidents involving:
- Operating system issues (Windows and macOS)
- Application/software failures and configuration errors
- Identity and access management user support, including MFA, SSO, and Entra ID
- Advanced network connectivity issues
- Endpoint management and provisioning
Participate In problem management and root cause analysis activities
Administer Mobile Device Management (MDM), endpoint management, compliance policies, and device lifecycle using platforms such as Microsoft Intune and Jamf
Support hybrid workforce technologies including Microsoft Teams Rooms, conferencing equipment, and collaboration platforms
Perform patch management, application packaging, endpoint compliance monitoring, and software deployment activities
Maintain accurate asset inventory, lifecycle records, software licensing information, and ITSM documentation
Mentor Level 1 staff and assist with endpoint troubleshooting techniques
Document and maintain technical documentation, knowledge articles, and standard operating procedures to improve first-contact resolution
Participate in IT projects including hardware refreshes, office technology deployments, and new software implementations
Collaborate with Infrastructure and Cybersecurity teams during incident response, vulnerability remediation, and endpoint security initiatives
Participate in weekly paid on-call rotation

Job Requirements

Required

Associate's degree in information technology or equivalent experience
2-4 years of experience in a help desk or technical support role
Advanced knowledge of Windows, macOS, Microsoft 365, networking fundamentals, endpoint security, and enterprise troubleshooting
Experience administering Microsoft Intune, Jamf, Autopilot, or comparable endpoint management platforms
Experience supporting Microsoft 365 applications, Microsoft Teams, and collaboration technologies
Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk
Strong communication, problem-solving, and organizational skills

Desired

Bachelor's degree in information technology or related field
Relevant technical certifications such as CompTIA A+, CompTIA Network+, Microsoft Endpoint Administrator Associate, ITIL Foundation v4, and Jamf certifications
Experience handling escalations and mentoring junior team members
Experience with automation using PowerShell
Familiarity with scripting or automation tools to streamline IT support processes
Familiarity with patch management and enterprise security compliance

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service desk technician ii jobs in indiana

Service Desk & Endpoint Technician II

Technology Support Specialist II

Support Services Tech II

IT Support Specialist II

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