Top 15 technical support supervisor Jobs in indiana

Customer Success Manager
Global Payment Holding Company —Jeffersonville, IN
- Full-time
- Writing skills
- Research
- Mid-level
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11d
Customer Service & Warranty Manager
LEER Group —Elkhart, IN
- $85,000 a year
- Full-time
- ERP systems
- Travel
- Mentoring
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Customer Success Manager - Core (Sales & Service) Clouds - HLS
Salesforce —Indianapolis, IN
- $123,100 - $202,600 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Disability insurance
Manager - Service Desk
City of Indianapolis and Marion County —Indianapolis, IN
- $73,694.40 a year
- Full-time
- System design
- Office
- Driver's License
3d
Site IT Manager
OnQGlobal Inc —Sullivan, IN
- Call employer
- Construction site
- 5 years
- Office
- Health insurance
- Dental insurance
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10d
Manager, Technical Support
Beacon Health System —Granger, IN
- Overtime
- Computer Science
- Writing skills
- Mid-level
Customer Service Manager
Crossroads Seamless USA —Winamac, IN
- Full-time
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Office - Customer Service/Scheduling Manager
Schwarz Partners LP —Indianapolis, IN
- Full-time
- Microsoft Word
- Computer literacy
- Basic math
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Office - Customer Service/Scheduling Manager
Flutes Inc. —Indianapolis, IN
- Full-time
- Microsoft Word
- Computer literacy
- Basic math
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Manager - Validation Lead – Technical Support & Operations – Global Services
Lilly —Indianapolis, IN
- $64,500 - $151,800 a year
- Weekends as needed
- Computer science
- Computer Science
- 8 years
- Health insurance
- Dental insurance
Customer Service Manager
Heritage Cutter —Decatur, IN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Disability insurance
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PLATO Lab Supervisor
Perry Township School District —Indianapolis, IN
- $16.80 an hour
- Online Application
- Computer literacy
- High school diploma or GED
- Travel
Manager, Instructors
Salesforce —Indianapolis, IN
- Full-time
- 5 years
- Bachelor of Science
- Data analysis skills
- Paid parental leave
- Disability insurance
2d

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Customer Success Manager

Global Payment Holding Company -
Jeffersonville, IN

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Customer communication
Research
Business consulting

Full Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

What Part Will You Play?

Continues education of the industry, system, module and product, and uses that information to inform the client.
Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.
Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.
Develops functional requirements and specifications to support client customization or system changes.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
Typically Minimum 2 Years Relevant Exp
Includes consulting with clients to meet business needs

Preferred Qualifications

Typically Minimum 4 Years Relevant Exp
In the credit card industry

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Problem Solving - Ability to solve problems using experience and good judgment
Effective Communication - Demonstrated effective written and oral communication skills
Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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technical support supervisor jobs in indiana

Customer Success Manager

Customer Service & Warranty Manager

Customer Success Manager - Core (Sales & Service) Clouds - HLS

Manager - Service Desk

Site IT Manager

Manager, Technical Support

Customer Service Manager

Office - Customer Service/Scheduling Manager

Office - Customer Service/Scheduling Manager

Manager - Validation Lead – Technical Support & Operations – Global Services

Customer Service Manager

PLATO Lab Supervisor

Manager, Instructors

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