Top 2 Bell attendant Jobs in Indianapolis, In

Guest Service Representative
Hilton Indianapolis —Indianapolis, IN
- $17 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Health savings account
- Disability insurance
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1d

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Guest Service Representative

Hilton Indianapolis
Indianapolis, IN

Quick Apply

Job Details

Full-time
$17 an hour
1 day ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
High school diploma or GED
Decision making

Full Job Description

The Guest Service Representative serves as a critical touchpoint between the hotel and its guests, directly influencing first impressions and overall guest satisfaction. This role supports the smooth operation of the front office and guest services department, ensuring seamless check-in/check-out experiences, accurate billing, and responsive assistance. Their day-to-day interactions significantly impact the guest experience, internal workflows, and the hotel's reputation for service excellence.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bell Attendant or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Understand and enforce the hotel company credit policies.
Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

Exceptional communication and interpersonal skills
Strong attention to detail and accuracy in guest transactions
Ability to multitask in a fast-paced environment
Customer-first mindset with a friendly, welcoming demeanor
Sound judgment and discretion in handling guest needs and sensitive information

PROFESSIONAL EXPERIENCE

At least 3 months of experience in hospitality, customer service, accounts receivable, or a general office setting
Prior experience working with guests, handling payments, or managing reservations preferred
Familiarity with hotel procedures, property management systems, and guest service best practices is an asset

ACADEMIC BACKGROUND

High school diploma or equivalent required
Additional training or coursework in hospitality, business, or customer service is a plus

Benefits

Medical, dental, and vision (HSA available)
Company-paid disability & life insurance
Employee Assistance Program
Supplemental benefits
401(k) with match
Employee discounts
Paid vacation & sick time
This is an hourly position at $17 an hour

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Guest Service Representative

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