Top 114 Customer care manager ii Jobs in Indianapolis, In

Customer Care Manager II
Pulte Homes of Indiana, LLC —Carmel, IN
- Full-time
- Construction site
- Computer literacy
- Mid-level
Administrative Assistant II
DM CLINICAL RESEARCH GROUP —Indianapolis, IN
- $24 - $27 an hour
- Computer literacy
- Writing skills
- Mid-level
Maintenance Technician
Fairlawn —Indianapolis, IN
- $19 - $26 an hour
- Weekends as needed
- Microsoft Outlook
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Maintenance Technician
Fairlawn —Indianapolis, IN
- $19 - $26 an hour
- Weekends as needed
- Microsoft Outlook
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Maintenance Technician
Fairlawn —Indianapolis, IN
- $19 - $26 an hour
- Weekends as needed
- Microsoft Outlook
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
14d
Site EHS Manager II
Amazon.com Services LLC —Indianapolis, IN
- $70,100 - $105,200 a year
- Full-time
- Ability to climb stairs
- Analysis skills
- Organizational skills
- AD&D insurance
- Health insurance
Team Leader- Assembly
Precinmac —Indianapolis, IN
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
11d
Site EHS Manager II
Amazon.com Services LLC —Whitestown, IN
- $63,000 - $94,600 a year
- Full-time
- Ability to climb stairs
- Analysis skills
- Organizational skills
- AD&D insurance
- Health insurance
Account Operations Specialist II (Manheim)
Manheim Auto Auction —Indianapolis, IN
- $20.10 - $30.10 an hour
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- Paid jury duty
- Paid holidays
Quick Apply
Facilities Maintenance Tech II - $3,000 Sign on Bonus!
Versiti, Inc. —Indianapolis, IN
- Full-time
- Carpentry
- Microsoft Outlook
- Computer literacy
Administrative Assistant - Healthcare Field Support
TRIMEDX —Indianapolis, IN
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Task Force General Manager
MHG Hotels - Corporate —Indianapolis, IN
- $76,000 - $90,000 a year
- Weekends as needed
- Hotel
- Mentoring
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Administrative Assistant II - PNC Wealth Management
PNC Financial Services Group —Carmel, IN
- Full-time
- Research
- Mid-level
- Office
- Wellness program
- Health savings account
5d
Fire Systems Operations Manager 2
Johnson Controls —Indianapolis, IN
- $100,100 - $135,000 a year
- Clean driving record
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Supportive Care (Housing) Case Manager II
Wheeler Mission Ministries —Indianapolis, IN
- $20 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Mid-level
Quick Apply
U-Haul Storage Center Manager
U-Haul —Indianapolis, IN
- Weekends as needed
- Clean driving record
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
70182-LP Customer Service Associate II
Marshalls —Avon, IN
- $13.30 - $18.60 an hour
- Full-time
- Fair chance
- Ability to stand for extended periods
- Communication skills
- Paid parental leave
- Health savings account
Clinical Territory Associate
Intuitive Surgical —Indianapolis, IN
- $119,000 - $126,140 a year
- Weekends as needed
- Remote
- Surgery
- Hospital
- Military
Personal Banker Associate II - West Carmel
Fifth Third Bank —Carmel, IN
- Full-time
- Mid-level
- Office
- Math
Quality Control Specialist II
AeroSafe Global —Indianapolis, IN
- $22 - $28 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply

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Customer Care Manager II

Pulte Homes of Indiana, LLC -
Carmel, IN

Apply Now

Job Details

Full-time

Qualifications

Quality control corrective actions
Cost management
Customer follow-ups
Computer operation
Customer communication
Defect resolution root cause analysis
Outdoor work experience
Defect analysis
Construction warranty administration
In-person customer service
Cost control
High school diploma or GED
Driver's License
Driving
Conflict management
Warranty issues management
Computer skills
Failure analysis

Full Job Description

Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Job Summary

The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with CCM training and SR reporting to division leadership.

This position requires onsite attendance 5 days per week in the Indianapolis area.

Primary Job Responsibilities

Conduct in-person homeowner assessments on an as-needed basis:
- Determine if a corrective work order is needed
- Lead root-cause analysis
Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
Manage trades to completion of service requests to customers’ satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for the build quality confirmation of the home before delivery to the customer.
Determine trade accountability for back charges and field purchase orders (FPOs).
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced.
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Other duties as assigned.

Management Responsibilities

Not applicable

Scope

Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.

Required Education/Experience

Minimum High School Diploma or equivalent
Bachelor’s Degree preferred
Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred

Required Licensing, Registration and/or Certifications

Valid driver’s license as driving is an essential function of this position

Required Skills/Knowledge

Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
Committed to delivering high-quality service and diligent follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer literacy
Skilled in conflict resolution to address customer concerns effectively
Knowledge of cost management principles and practices

Additional Information

This is a professional customer facing role. Team members will follow division specific dress code requirements

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

Apply Now

Refine Your Search

customer care manager ii jobs in indianapolis, in

Customer Care Manager II

Administrative Assistant II

Maintenance Technician

Maintenance Technician

Maintenance Technician

Site EHS Manager II

Team Leader- Assembly

Site EHS Manager II

Account Operations Specialist II (Manheim)

Facilities Maintenance Tech II - $3,000 Sign on Bonus!

Administrative Assistant - Healthcare Field Support

Task Force General Manager

Administrative Assistant II - PNC Wealth Management

Fire Systems Operations Manager 2

Supportive Care (Housing) Case Manager II

U-Haul Storage Center Manager

70182-LP Customer Service Associate II

Clinical Territory Associate

Personal Banker Associate II - West Carmel

Quality Control Specialist II

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