Top 117 Customer care specialist Jobs in Indianapolis, In

Customer Experience Associate
Birge & Held Group LLC —Zionsville, IN
- $18 - $22 an hour
- 8 hour shift
- Organizational skills
- Communication skills
- Entry level
- Wellness program
- Paid parental leave
Quick Apply
Client Service Specialist
That's Good HR, Inc. —Noblesville, IN
- $19.25 - $21.65 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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2d
CNA - Weekend Op Position
The Restoracy of Carmel —Carmel, IN
- $17 - $20 an hour
- Part-time
- Skilled nursing facility
- In-person
- CNA
- Health insurance
- 401(k)
Quick Apply
Comfort Expert: Retail Sales and Customer Experience
Foamcraft, Inc. —Indianapolis, IN
- Part-time
- Hospitality
- High school diploma or GED
- Entry level
- Flexible schedule
Quick Apply
6d
Customer Service Specialist (Trade)
Delta Faucet Company —Indianapolis, IN
- $20.70 - $32.45 an hour
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Tuition reimbursement
9d
Associate, Customer Experience
LOVESAC COMPANY —Indianapolis, IN
- $22.36 - $26.00 an hour
- Overtime
- Hybrid work
- Bilingual
- Background check
- 18 years or older
- Paid parental leave
- AD&D insurance
1d
Customer Support Specialist
ATS Automation Tooling Systems Inc. —Indianapolis, IN
- Microsoft Excel
- Microsoft Outlook
- English
Animal Care Specialist
City Of Indianapolis and Marion County —Indianapolis, IN
- $41,683.20 a year
- Overtime
- High school diploma or GED
- Entry level
- Life insurance
Customer Experience Specialist (CSR)
Lakeshore Recycling Systems LLC —Indianapolis, IN
- $19 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
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Technical Customer Support Specialist Apply Now.
Mi-Case —Indianapolis, IN
- $65,000 - $75,000 a year
- Email
- Computer Science
- Mid-level
- Office
Customer Service Specialist
Allied Solutions —Carmel, IN
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Customer Experience Specialist
Tesla —Indianapolis, IN
- Part-time
- Dealership
- Driver's License
- 1 year
- Employee assistance program
- 401(k) matching
Nutrition Care Coordinator
Option Care Enterprises, Inc. —Indianapolis, IN
- $17.02 - $28.38 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
1d
Customer Care Team Lead
Van Ausdall & Farrar Inc —Indianapolis, IN
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
2d
Customer Care Specialist I (NextGear Capital)
Cox Automotive —Carmel, IN
- $16.59 - $24.86 an hour
- 8 hour shift
- Research
- Windows
- High school diploma or GED
- Paid jury duty
- Paid holidays
Customer Service Specialist, All Shifts
Residential Warranty Services, Inc. —Carmel, IN
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Office
Customer Support Specialist
THE CLOSURE SYSTEMS COMPANIES INC —Indianapolis, IN
- Microsoft Word
- ERP systems
- Mid-level
Quick Apply
Quality Assurance Analyst - Customer Experience
KOORSEN FIRE & SECURITY INC. —Indianapolis, IN
- $19 - $30 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Addiction Medicine
- Paid holidays
- 401(k)
Quick Apply
Customer Experience Associate (Multifamily Leasing)
Birge & Held Group LLC —Indianapolis, IN
- $19 - $22 an hour
- 8 hour shift
- Organizational skills
- Communication skills
- Entry level
- Wellness program
- Paid parental leave
Quick Apply
2d
Customer Service Representative - State Farm Agent Team Member
Steve Oleksiw - State Farm Agent —Indianapolis, IN
- $40,000 - $60,000 a year
- Full-time
- 11+ years
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply

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Customer Experience Associate

Birge & Held Group LLC -
Zionsville, IN

Quick Apply

Job Details

Full-time
$18 - $22 an hour

Benefits

Wellness program
Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Employee discount
Gym membership
Life insurance

Qualifications

Customer communication

Full Job Description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities
The Alinium at Zionsville, Reserve at Williams Glen, The Rail at 1380, (Zionsville, IN) Units - 834

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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Refine Your Search

customer care specialist jobs in indianapolis, in

Customer Experience Associate

Client Service Specialist

CNA - Weekend Op Position

Comfort Expert: Retail Sales and Customer Experience

Customer Service Specialist (Trade)

Associate, Customer Experience

Customer Support Specialist

Animal Care Specialist

Customer Experience Specialist (CSR)

Technical Customer Support Specialist Apply Now.

Customer Service Specialist

Customer Experience Specialist

Nutrition Care Coordinator

Customer Care Team Lead

Customer Care Specialist I (NextGear Capital)

Customer Service Specialist, All Shifts

Customer Support Specialist

Quality Assurance Analyst - Customer Experience

Customer Experience Associate (Multifamily Leasing)

Customer Service Representative - State Farm Agent Team Member

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