Top 38 Desk analyst Jobs in Indianapolis, In

Service Desk Level 1 Analyst (Thursday - Monday 4a-1pm)
Bell Techlogix —Indianapolis, IN
- Hybrid work
- Background check
- Computer literacy
- Writing skills
5d
Help Desk Analyst L1
Zones —Indianapolis, IN
- $24 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
Quick Apply
Service Desk Analyst
Everwise Credit Union —Indianapolis, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
IT Systems Analyst
Arbor Homes —Indianapolis, IN
- Full-time
- Office
- Microsoft Office
- Communication skills
IT Support Analyst I – DC Operations
D&H —Whiteland, IN
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Service Desk Analyst:
Braden Business Systems —Fishers, IN
- Full-time
- Windows
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Help Desk/Data Quality Analyst - Indianapolis, IN/Hybrid
Software Technology Inc —Indianapolis, IN
- Contract
- Mid-level
Quick Apply
Systems Support Analyst
Merchants Bank of Indiana —Carmel, IN
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
6d
IT Analyst I
Neovia —Greenfield, IN
- From $51,678 a year
- Full-time
- Azure
- Bachelor of Science
- English
Quick Apply
Inventory Analyst II
Griots Garage Inc —Plainfield, IN
- $65,000 - $75,000 a year
- Full-time
- Oracle
- Mid-level
- Forklift
- Profit sharing
- Paid holidays
Quick Apply
Process Specialist
Infosys —Indianapolis, IN
- Mid-level
- High school diploma or GED
- Computer networking
Quick Apply
IT Systems Support Analyst
MEP Holding Co, Inc —Indianapolis, IN
- Full-time
- Research
- Mid-level
- Travel
1d
Quality Assurance Analyst
NICE-PAK PRODUCTS LLC —Mooresville, IN
- $28.08 an hour
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Quick Apply
10d
HRIS Functional Analyst (Vista / Viewpoint ERP)
The Heritage Group —Indianapolis, IN
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- ERP systems
Quick Apply
Information Technology Specialist Supervisor
The Heritage Group —Indianapolis, IN
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Grant Analyst
CSpring —Indianapolis, IN
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Vision insurance
Quick Apply
Allocation Analyst
Lids —Indianapolis, IN
- Full-time
- Microsoft Outlook
- Computer literacy
- Merchandising
Quick Apply
Credit Analyst II
Horizon Bank —Indianapolis, IN
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
Lending Services Specialist
KINETIC ADVANTAGE LLC —Carmel, IN
- Bilingual
- Mid-level
- Office
Quick Apply
Software Developer 1
Choices Coordinated Care Solutions, Inc —Indianapolis, IN
- $65,000 a year
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Disability insurance
Quick Apply
14d

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desk analyst jobs near indianapolis, in

Service Desk Level 1 Analyst (Thursday - Monday 4a-1pm)

Bell Techlogix -
Indianapolis, IN

Apply Now

Job Details

5 days ago

Qualifications

Computer operation
Customer communication
Writing skills
Employee relationship building
De-escalation techniques
Conflict de-escalation
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Typing
Productivity software
Hardware diagnostics
Peripheral hardware support
Active Directory management

Full Job Description

The Service Desk Level 1 Analyst will assist clients to leverage technology to solve business problems by being the first point of contact for all technology- related problems, escalating un-resolvable transactions to the next level. This position will ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

Essential Functions:

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Confer with customers to provide information about products or services or obtain details of complaints.

Check to ensure that appropriate steps are taken to resolve customer’s problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Use software tools to create and update tickets for each client call and email received.

Use knowledge base as appropriate to research issues and resolutions.

Monitors and communicates technical issues in a timely manner to leadership.

Maintain professional working relationship with coworkers.

Communicates knowledge documentation issues to leadership.

Follow up on aging tickets.

Other duties as assigned.

Required Education, Knowledge, and Experience:

Must have a High School Diploma or GED.

6 months of technical support experience or equivalent technical certifications.

Must be proficient in Microsoft Office and working in different operating systems.

Preferred Experience and Certifications:

12 months technical support experience.

CompTIA A+

Network+

MSCE or Industry Equivalent

Experience in troubleshooting internet browsers, smart phones & tablets a plus.

Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune.

Abilities and Skills:

Must be able to use computers and computer systems (including hardware and software), to diagnose, troubleshoot, and record information.

Must be able to multitask.

Must be skilled in providing resolutions to problems.

Must have proficient typing skills.

Must be able to deescalate client situations.

Must have good verbal and written communication skills.

Must have effective interpersonal skills.

Must have strong customer service skills.

Must be able to work independently and as a member of a team.

Must be able to obtain information from all relevant sources and use information to identify solutions.

Must have a working understanding of Active Directory.

Physical, Mental Requirements and Work Environment:

Must be able to communicate with people outside the organization, represent the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Must be able to work at your computer constantly throughout your work shift.

Must be able to work in an environment with moderate call center noise levels.

If working remotely you must maintain a reliable and useable internet connection.

If working remotely must maintain quiet office environment with no distractions.

Must be able to work in a fast-paced work environment.

Conditions of Employment:

Must successfully pass pre-employment (post offer) background check and drug screen.

Must be able to pass a skills assessment.

Equal Opportunity Employer – Disability and Veteran

Education

Required

High School or better in High School Diploma

Licenses & Certifications

Preferred

CompTIA Network+
CompTIA A+

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

desk analyst jobs in indianapolis, in

Service Desk Level 1 Analyst (Thursday - Monday 4a-1pm)

Help Desk Analyst L1

Service Desk Analyst

IT Systems Analyst

IT Support Analyst I – DC Operations

Service Desk Analyst:

Help Desk/Data Quality Analyst - Indianapolis, IN/Hybrid

Systems Support Analyst

IT Analyst I

Inventory Analyst II

Process Specialist

IT Systems Support Analyst

Quality Assurance Analyst

HRIS Functional Analyst (Vista / Viewpoint ERP)

Information Technology Specialist Supervisor

Grant Analyst

Allocation Analyst

Credit Analyst II

Lending Services Specialist

Software Developer 1

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