Top 16 End user support Jobs in Indianapolis, In

IT Support Analyst I – DC Operations
D&H —Whiteland, IN
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
8d
Associate Analyst, IT Support (On-site)
ResMed —Indianapolis, IN
- Weekends as needed
- 5 years
- Mid-level
- Warehouse experience
- Commuter assistance
- Health savings account
Corporate IT Technician
AlignOps —Indianapolis, IN
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
4d
Digital Workplace Technology Specialist
Group 1001 —Zionsville, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Outlook
- Disability insurance
- Dental insurance
11d
IT Service Desk Support Specialist II
Polymer Technology Systems, Inc —Whitestown, IN
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Technician, Level 1
Guitar Center —Brownsburg, IN
- $46,000 - $57,783 a year
- Email
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Systems Support Specialist I
USIC —Indianapolis, IN
- $19 an hour
- Full-time
- Computer science
- Computer Science
- Writing skills
Quick Apply
4d

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Desktop Support Technician
Willoughby Industries Inc. —Indianapolis, IN
*User & Identity Management:* Handle day-to-day user lifecycle tasks in *Microsoft Entra ID (Azure AD)* and *Office 365*, including password resets, account…
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IT Technical Support
E-Solutions IT Services Private Limited —Kokomo, IN
Provide Level 1/Level 2 technical support for hardware, software, mobile devices, and remote users. In this role, you will be responsible for providing…
$22 - $28 an hour
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10d

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IT End User Services Analyst
Vertiv —Westerville, OH
They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as…
11d
End User Computing Administrator
Airtron LLC —Columbus, OH
Valid driver's license required. Provide technical support to end-users, resolving hardware and software issues. High school diploma or GED equivalent.
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end user support jobs near indianapolis, in

IT Support Analyst I – DC Operations

D&H -
Whiteland, IN

Apply Now

Job Details

8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Work from home
Vision insurance
Gym membership
Employee stock ownership plan

Qualifications

Desktop computer repair
Asset management
Computer operation
Network troubleshooting
Mobile device support
Microsoft Excel
Microsoft Outlook
Phone communication
IT asset management
Triage
Laptop (troubleshooting support)
Incident management software
Software implementation
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
Android
Analysis skills
Documentation tools
Barcode scanners
Barcode scanning for logistics
On-site repair services (office equipment)
Desktop (troubleshooting support)
Computer management
Hardware configuration
IT procurement
Customer support ticket management
Desktop applications
Microsoft Teams

Full Job Description

IT Support Analyst

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

The IT Support Analyst I – DC Operations is responsible for providing hands on, onsite, and remote support for technology used within a warehouse and DC environment. This role supports day to day ticket management for incidents and service requests. This includes supporting end user systems and applications, hardware refreshes, repairs, and onsite technical needs unique to warehouse operations.

The position works closely with corporate IT and DC leadership to ensure timely resolution of incidents, proper account provisioning, and safe, reliable technology operations in support of DC productivity.

This role operates in a warehouse environment that may be louder, dirtier, and more physically demanding than a traditional office setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide onsite, phone, and remote end user support for Windows, Apple, and Android based systems in a DC and warehouse environment
Support warehouse and office IT equipment including desktops, laptops, tablets, RF guns, handheld scanners, printers, IP phones, cabling, and other peripherals
Install, deploy, troubleshoot, repair, and replace IT equipment as needed within the DC
Perform hardware refreshes, break fix repairs, and imaging of devices used in warehouse operations
Assist with setup and teardown of IT equipment for warehouse projects, staging areas, and operational initiatives
Utilize the ServiceNow ticketing system to create, update, triage, and escalate incidents and service requests
Investigate and troubleshoot operating systems, applications, peripherals, and connectivity issues
Provide basic network printing and barcode scanner support critical to warehouse workflows
Maintain accurate asset inventory and ensure proper tracking of equipment assigned to the DC
Oversee the lifecycle of workstation hardware from procurement to disposal ensuring that all equipment is tracked, secure & cost effective
Travel to other locations in North America as needed
Perform other related duties as assigned

SHIFT BASED RESPONSIBILITIES

This position may support either AM or PM shift operations within the DC.

AM Shift

Primary focus on real time ticket intake, onsite troubleshooting, and direct support of warehouse operations during peak business hours.
Provide hands on assistance to warehouse staff and leadership during high activity periods.
Support distribution center leadership with technology setup for ongoing and future projects, including warehouse initiatives, system implementations, and workspace buildouts.

Account provisioning and deprovisioning duties will be trained and transitioned primarily to PM shift associates as part of workload balancing between corporate IT and distribution center support.

All account related work is performed in accordance with established IT procedures and approval workflows.

KNOWLEDGE, SKILLS, and/or ABILITIES

Strong troubleshooting and analytical skills with the ability to diagnose root causes and recommend appropriate solutions.
Working knowledge of end user computing, hardware, and systems in a warehouse environment.
Willingness and demonstrated ability to learn and grow skills in networking, server, and system administration.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams, with the ability to use these tools for communication, documentation, and basic analysis.
Ability to quickly become proficient in proprietary and warehouse specific systems and applications.
Excellent written and verbal communication skills with the ability to interact professionally with technical and non-technical audiences.
Ability to follow documented processes and procedures with guidance while exercising sound judgment when escalation is required.
Strong customer service mindset with a collaborative team player approach.
Meticulous attention to detail, particularly with asset tracking, documentation, and account related tasks.
Willingness and ability to learn new technologies and continuously improve technical knowledge.

EDUCATION and/or EXPERIENCE

Education

One year Certificate from College or Technical School; or six months to one year related experience

Experience
- 1-2 years of impeccable customer service experience
- 1-2 years of help desk or technical support experience

Apply Now

Refine Your Search

end user support jobs in indianapolis, in

IT Support Analyst I – DC Operations

Associate Analyst, IT Support (On-site)

Corporate IT Technician

Digital Workplace Technology Specialist

IT Service Desk Support Specialist II

IT Support Technician, Level 1

Systems Support Specialist I

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