POSITION TITLE:
Financial Coordinator, Tickets
REPORTS TO:
Vice President, Ticket Sales and Service
LOCATION:
Indianapolis, IN
FLSA STATUS:
Exempt
EMPLOYMENT TYPE:
Full-Time
ABOUT US
At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:
- Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
- INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
- IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
- Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.
Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.
WHAT YOU’LL DO
The Financial Coordinator is responsible for maintaining the accuracy, integrity, and security of financial data for Indianapolis Motor Speedway (IMS) and other supported tracks. This role provides financial, accounting, and administrative support to the Ticket Department by ensuring transactions are processed accurately, reconciled promptly, and reported effectively.
You’ll also partner with the Vice President of Ticket Sales and Service to develop, monitor, and forecast departmental budgets while supporting fraud prevention, compliance, and event operations. In this role, you’ll collaborate across departments and help ensure the financial side of our ticketing operations runs smoothly in a fast-paced environment.
YOUR RESPONSIBILITIES
Provide financial, accounting and administration support for Ticket Department activities, including:
- Manage Ticket and Credential Office cash receipts, including daily deposits and recordkeeping, while ensuring all internal controls are followed.
- Track and reconcile credit card transactions related to ticket sales, parking, camping, group sales, and other ticket-related products.
- Partner with the Applications Support Team to identify and resolve ticketing web-processing issues.
- Process and manage customer account credits and refunds resulting from overpayments, cancellations, or other adjustments.
- Reconcile Ticket Department funds and transactions.
- Process departmental purchasing card expenses and employee expense reimbursements.
- Manage Ticket Office payroll processing and timesheet administration.
- Complete monthly accounting responsibilities and participate in monthly close meetings.
- Prepare and reconcile month-end cash and check deposits.
Fraud Prevention and Credit Card Disputes:
- Monitor and help prevent fraudulent activity using Kount/Ekata and SCORE.
- Collaborate with Ticketing, IT, and Information Systems teams to optimize fraud-detection processes and system integrations.
- Develop and maintain fraud-review rules to identify suspicious transactions.
- Partner directly with Kount/Ekata support to upload chargeback data and enhance fraud-prevention efforts in alignment with industry standards.
- Manage and resolve credit card disputes and chargebacks with all major card providers.
Contract Ticket Management:
- Assign, print, and distribute contractual tickets to the Client Services, Marketing, and Community Relations teams.
- Coordinate with the Contract Administration and Premium Sales teams to ensure accurate ticket allocations.
- Use CRM and ticketing systems to accurately process contractual ticket orders.
Systems, Compliance & Training:
- Maintain proficiency in the systems required for the role, including Microsoft Office, SCORE, Kount/Ekata, CRM, Great Plains, and other business applications.
- Monitor adherence to PCI compliance standards and provide guidance and training to Ticket Office staff
- Develop and regularly deliver fraud-prevention training to Ticket Office staff.
Assist Vice President, Ticket Sales and Service with the following:
- Assist with the preparation and monitoring of the annual Ticket Department budget.
- Prepare monthly forecast updates.
- Monitor departmental spending and identify budget variances.
- Purchasing and Inventory Management
- Purchase Ticket Department supplies as needed.
- Create and submit purchase orders.
- Ensure purchases are charged to the appropriate departmental budgets.
- Maintain inventory of all Ticket Office products and supplies, including inventory for the IMS Marketplace
Partner with Accounting and Financial Operations Teams to:
- Determine cash-on-hand requirements for Ticket Office operations, remote ticket locations, and event-related gate and parking sales.
- Research and assist in resolving month-end reconciliation discrepancies between SCORE and Great Plains.
- Investigate and resolve issues involving Ticket Office-issued checks, including lost or unclaimed payments.
- Support annual audit preparation and help ensure accurate financial reporting.
- Develop meeting agendas and lead IMS Marketplace payout-review meetings.
Collaborate with IT and Accounting Teams to:
- Perform weekly reconciliation reviews and investigate discrepancies.
- Manage monthly SCORE cash reconciliations and investigate related discrepancies and backlogs.
- Research monthly SCORE accounts receivable discrepancies and manage the related backlog.
- Maintain product coding for IMS, INDYCAR, and other supported tracks.
- Develop agendas and lead biweekly cross-functional meetings to identify, research, and resolve SCORE-related issues.
Event Operations Support:
- Support the IT and Ticketing teams with the setup and operation of more than 30 mobile point-of-sale (POS) devices, including application updates, password resets, pricing changes, and troubleshooting.
- Support the financial aspects of bag-sale operations, including cash management, accounting reports, and post-event reconciliation.
- Prepare post-event reports highlighting sales and scan activity by POS device.
- Monitor event specific accounts receivables to ensure zero balance by end of each event day.
Additional Responsibilities:
- Manage Brickyard Bucks and Penske Bucks orders, inventory, and distribution.
- Provide customer service support during peak periods by:
- Responding to customer inquiries by phone, email and in person.
- Processing ticket renewals, upgrades and applications for all events.
- Preparing and fulfilling ticket orders for all events.
- Demonstrate commitment to the organization's Vision, Mission and Values.
- Perform other duties as assigned.
WHAT YOU BRING
We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.
Required Experience & Skills:
- A minimum of one to two years of professional experience in accounting, finance, cash management, or a related field is required
- High level of integrity and ability to maintain confidentiality.
- Proficiency in Microsoft Office products, with strong Excel skills.
- Ability to identify problems and develop effective solutions.
- Solid knowledge of accounting and cash-management practices.
- Effective communication and relationship-building skills.
- Highly motivated and resourceful self-starter.
- Strong customer service skills and a service-oriented mindset.
- Proactive, efficient, flexible, resilient, organized, and team-oriented.
- Ability to work independently and collaboratively as part of a team.
- Ability to prioritize and follow up on tasks while managing multiple responsibilities efficiently and accurately.
- Positive attitude.
- Alignment with Penske Entertainment’s core values and standards.
Education:
- Bachelor’s degree in Accounting, Finance or Business Administration or related field from accredited college/university.
Leadership:
- This role does not have direct supervisory responsibilities.
FLEXIBILITY & TRAVEL
- Occasional travel may be required.
- General office hours are Monday through Friday, 9 a.m. to 5 p.m.
- Candidate must be able to work overtime, evenings, weekends and holidays as needed. Flexibility and adaptability are key skills needed for this role.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Physical demands are light, consisting primarily of sitting, standing, and walking.
- Must be able to lift up to 50 pounds.
- Must be able to see and hear within the normal range, with or without correction, and communicate effectively verbally and in writing
- Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.
WORK ENVIRONMENT
- Work is performed in an office environment with other employees. The employee may be be exposed to conditions typically encountered in a business office setting.
- The employee will experience frequent interruptions and regularly meet with others.
BENEFITS & PERKS
We take care of our team with a competitive benefits package that includes:
- Medical, dental, vision, and life insurance
- 401(k) with 100% company match up to 5%
- Paid vacation, personal, and sick days + 12 paid holidays
- Generous paid parental leave and tuition assistance
- On-site fitness center and wellness programs
- Discounts on meals, gear, and more
EQUAL OPPORTUNITY
Penske Entertainment is proud to be an equal opportunity employer. We’re committed to creating a workplace where everyone can thrive—regardless of race, gender, orientation, background, or ability.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
