Top 103 Housing associate Jobs in Indianapolis, In

Customer Experience Associate(Multifamily Leasing)
Birge & Held Group LLC —Zionsville, IN
- $18 - $20 an hour
- 8 hour shift
- Organizational skills
- Communication skills
- Entry level
- Wellness program
- Paid parental leave
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Assistant Property Manager
Highmark Residential, LLC —Indianapolis, IN
- Overtime
- Microsoft Excel
- Microsoft Outlook
- High school
- Paid parental leave
- Paid holidays
Housing Specialist
Indianapolis Housing Agency —Indianapolis, IN
- $40,000 - $51,068 a year
- Full-time
- Experience working with individuals with disabilities
- Customer service
- Mid-level
- Health savings account
- Health insurance
Resident Screening Associate
Birge & Held Group LLC —Indianapolis, IN
- $52,000 - $55,000 a year
- 8 hour shift
- Hybrid work
- Sales
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
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Housing Specialist Part-Time Days
Eskenazi Health —Indianapolis, IN
- Part-time
- Addiction Medicine
- Computer literacy
- Writing skills
Housing Specialist - PRN - Ritter Supportive Housing
Eskenazi Health —Indianapolis, IN
- PRN
- Addiction Medicine
- Computer literacy
- Writing skills
Front Desk Associate (FT and PT positions)
Dove Recovery House —Indianapolis, IN
- $16 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Addiction Medicine
Quick Apply
Accounting Associate
Birge & Held Group LLC —Indianapolis, IN
- $60,000 - $70,000 a year
- 8 hour shift
- Hybrid work
- Writing skills
- Mid-level
- Office
- Wellness program
- Paid parental leave
Quick Apply
Motor Mechanic
Horner Industrial Group —Indianapolis, IN
- Overtime
- Mechanic experience
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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Motor Mechanic- 3rd Shift
Horner Industrial Group —Indianapolis, IN
- Full-time
- Background check
- Mechanic experience
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician- Indianapolis, IN
Horner Industrial Group —Indianapolis, IN
- Overtime
- Background check
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Canine Enrichment Manager
Indyhumane —Indianapolis, IN
- $47,000 a year
- Background check
- Google Workspace
- Microsoft Excel
Quick Apply
Canine Enrichment Manager
IndyHumane —Indianapolis, IN
- $47,000 a year
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Service Technician
Woda Cooper —Plainfield, IN
- Weekends as needed
- Background check
- 18 years or older
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Service Technician
Woda Cooper —Indianapolis, IN
- Weekends as needed
- Background check
- 18 years or older
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
1d
Family Navigator
Edna Martin Christian Center —Indianapolis, IN
- $32,750 - $39,250 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Experience Manager
Birge & Held Group LLC —Fishers, IN
- $55,000 - $60,000 a year
- 8 hour shift
- Hospitality
- Mid-level
- 3 years
- Wellness program
- Paid parental leave
Quick Apply
14d
Donation Pickup/Delivery Associate for Habitat ReStore - West Indy
Greater Indy Habitat for Humanity ReStores —Indianapolis, IN
- $18 an hour
- 8 hour shift
- Background check
- 18 years or older
- Heavy lifting
- Health insurance
- Dental insurance
Quick Apply
1d
Life Skills Coach- Part Time
Aspire Indiana Health, Inc. —Indianapolis, IN
- Part-time
- Clean driving record
- Current TB test
- Experience working with individuals with disabilities
- COVID-19 protective measures
Community Weaver, GF
Eskenazi Health —Indianapolis, IN
- Weekends as needed
- High school diploma or GED
- Driver's License
- Associate's degree

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Customer Experience Associate(Multifamily Leasing)

Birge & Held Group LLC -
Zionsville, IN

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Wellness program
Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Employee discount
Gym membership
Life insurance

Qualifications

Customer communication
Property management tools

Full Job Description

B I R G E & H E L D

Investing in Communities to Transform Lives.

400 Unit Multifamily Community
Sylo (Zionsville, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.
Understanding Prospect and Resident Needs
Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.
Collaborate with offsite teams as they are integrated into the property portfolio(s), ensuring alignment, operational continuity, and overall operational success of the community or communities.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Quick Apply

Refine Your Search

housing associate jobs in indianapolis, in

Customer Experience Associate(Multifamily Leasing)

Assistant Property Manager

Housing Specialist

Resident Screening Associate

Housing Specialist Part-Time Days

Housing Specialist - PRN - Ritter Supportive Housing

Front Desk Associate (FT and PT positions)

Accounting Associate

Motor Mechanic

Motor Mechanic- 3rd Shift

Field Service Technician- Indianapolis, IN

Canine Enrichment Manager

Canine Enrichment Manager

Service Technician

Service Technician

Family Navigator

Customer Experience Manager

Donation Pickup/Delivery Associate for Habitat ReStore - West Indy

Life Skills Coach- Part Time

Community Weaver, GF

I want to receive the latest job alert for housing associate in indianapolis, in

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