Top 10 Call center manager Jobs in Indianapolis In

Patient Financial Engagement Manager (Call Center Manager, Healthcare Patient Collections)
Healthcare Claims Management —Indianapolis, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Contact Center Supervisor
Citizens Energy Group —Indianapolis, IN
- From $85,800 a year
- Full-time
- Microsoft Excel
- Public speaking
- Research
- Wellness program
- Health savings account
3d
Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Westfield, IN
- $64,480 - $74,480 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Call Center Supervisor
IonTuition —Indianapolis, IN
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Call Center Supervisor
LCP TRANSPORTATION LLC —Indianapolis, IN
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
4d
Inbound Customer Care, Manager
Elanco —Indianapolis, IN
- Full-time
- Hybrid work
- Spanish
- English
- Office
- Paid time off
- Parental leave
9d
Customer Experience & Service Transformation Advisory Manager
Accenture —Carmel, IN
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Contact Center Operations and Transformation Functional Manager
Deloitte —Indianapolis, IN
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Automotive Service Manager Indiana
Asbury —Indianapolis, IN
- Full-time
- Dealership
- Pass drug screening
- Mid-level
- Paid training
- Paid parental leave
Quick Apply
11d

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Patient Financial Engagement Manager (Call Center Manager, Healthcare Patient Collections)
Healthcare Claims Management —Indianapolis, IN
3+ years of experience in healthcare revenue cycle, medical billing, or related field. Support agents with escalations, complex patient account scenarios, and…
Quick Apply
Contact Center Supervisor
Citizens Energy Group —Indianapolis, IN
Train, provide feedback, and develop action plans for direct reports on contact types received by agents daily. 401(k) Retirement Plan with company match.
From $85,800 a year
3d

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This position, in collaboration with Contact Center leaders, is responsible to advance the credit union’s mission by building and leading a high-performing team…
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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
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Patient Financial Engagement Manager (Call Center Manager, Healthcare Patient Collections)

Healthcare Claims Management -
Indianapolis, IN

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer communication
Microsoft Excel
Management
Healthcare staff management
Achieving HIPAA compliance
Managing teams in a customer support role
Coaching
HIPAA
Team development
Bachelor's degree
Healthcare financial management
Productivity software
Clinical confidentiality policies
Associate's degree
Call center management
Team motivation (leadership skill)
Patient collections management

Full Job Description

Healthcare Chaos Management (HCM)

Healthcare Chaos Management (HCM) is a nationally scaled healthcare revenue cycle organization with over 40 years of industry experience, currently evolving into a modern Healthcare company. We partner with hospitals and healthcare systems across the United States to optimize revenue operations, improve patient financial experiences, and drive measurable outcomes through a blend of human expertise and intelligent automation.

At HCM, we convert complexity into coherence, combining deep revenue cycle knowledge, advanced technology, and a people-first mindset.

Position Summary: The Client Excellence Manager (PFE) is responsible for leading a high-performing, metrics-driven call center team that serves as an extension of hospital and healthcare system partners. This role ensures efficient, compliant, and patient-centered billing support and account resolution while achieving performance targets aligned with call center operations and revenue cycle objectives.

The Manager oversees daily operations, workforce management, and team development to drive productivity, quality, and patient experience. This role is critical in aligning call center performance with revenue cycle outcomes, improving patient satisfaction, and optimizing operational efficiency.

Key Performance Indicators: The KPIs that will be used to measure the performance of the individuals in this role include, but are not limited to:

1. Production / Productivity

2. Quality Assurance Scores

3. Resolution Rate (%)

4. Service Levels (ASA, Abandonment Rate)

5. Call Handling Metrics (AHT, Occupancy, Adherence)

6. Patient Satisfaction / Client Satisfaction

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Lead daily call center operations supporting hospital and healthcare system clients

· Ensure compliance with client-specific and company call center standards, including dialing strategies and service level agreements (SLAs)

· Develop and manage staff schedules to meet call volume demands, service levels, and coverage requirements

· Monitor real-time performance to ensure adherence to call center metrics and operational targets

· Ensure team adherence to workflows, policies, and performance standards across call center and revenue cycle functions

· Support agents with escalations, complex patient account scenarios, and billing-related inquiries

· Identify operational inefficiencies and implement process improvements to enhance performance and patient experience

· Monitor, evaluate, and coach team members on quality, productivity, and call handling effectiveness

· Conduct call monitoring and provide actionable feedback to improve communication and outcomes

· Analyze call center and revenue cycle data; prepare reports to support leadership decision-making

· Partner with leadership and cross-functional teams to improve patient financial experience and client satisfaction

· Participate in recruiting, interviewing, and hiring qualified candidates

· Lead onboarding and training for new employees, including call center workflows and client-specific requirements

· Establish clear performance expectations, accountability standards, and performance goals

· Provide timely support to staff inquiries, issues, and operational needs

· Conduct formal performance evaluations and ongoing coaching sessions

· Oversee and approve employee timecards and time-off requests to ensure accurate payroll and appropriate staffing coverage

Job Competencies:

· Strong understanding of call center operations, workforce management, and KPIs

· Proficiency with call center systems, dialers, and reporting tools

· Excellent verbal and written communication skills

· Strong leadership, coaching, and team development abilities

· Effective problem-solving and decision-making skills

· Customer-focused with a commitment to patient experience

· Analytical, detail-oriented, and results-driven

· Ability to perform in a fast-paced, high-volume environment

Job Qualifications, Skills, Abilities, Requirements: To perform this job successfully, an individual must be able to perform each essential duty to our current standards and meet the expected KPI’s. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Associate’s or Bachelor’s degree preferred

· 3+ years of experience in healthcare revenue cycle, medical billing, or related field

· 3+ years of leadership experience in a call center or patient financial services environment

· Experience supporting hospital or health system clients preferred

· Knowledge of healthcare billing, reimbursement, and patient account resolution

· Strong understanding of call center performance metrics (AHT, ASA, Service Levels, QA, etc.)

· Ability to prioritize work, manage time effectively, and lead in a metrics-driven environment

· Excellent customer service skills for internal and external stakeholders

· High attention to detail and accuracy

· Ability to maintain HIPAA compliance and confidentiality

· Self-motivated with the ability to lead and develop teams

· Adaptability and flexibility in a dynamic environment

· Strong sense of urgency and accountability

· Proficiency in Microsoft Office (Word, Excel)

· Experience with call center platforms/dialers preferred

· Experience with EMR systems (Epic, Meditech, Cerner) and/or Salesforce preferred

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Have you been directly accountable for meeting or exceeding patient collection KPIs (e.g., liquidation rate, resolution rate, contact strategy effectiveness)?
Have you been responsible for forecasting collections performance and adjusting staffing, schedules, or strategy to hit financial targets?
Have you managed a healthcare call center handling both inbound and outbound patient collection activity?
Have you overseen HIPAA compliance, call quality monitoring, and escalation management in a patient collections call center?
What are you salary compensation requirements?
Are you able to work full-time in a remote or hybrid environment during standard business hours (Monday–Friday)?
How many years of experience do you have in customer service leadership within healthcare?
Which EMR systems do you have experience working in (Epic, Meditech, Cerner, Salesforce, etc.)?

Education:

Bachelor's (Preferred)

Work Location: Hybrid remote in Indianapolis, IN 46220

Quick Apply

Refine Your Search

call center manager jobs in indianapolis in

Patient Financial Engagement Manager (Call Center Manager, Healthcare Patient Collections)

Contact Center Supervisor

Customer Service Supervisor, CMS

Call Center Supervisor

Call Center Supervisor

Inbound Customer Care, Manager

Customer Experience & Service Transformation Advisory Manager

Contact Center Operations and Transformation Functional Manager

Automotive Service Manager Indiana

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