This position is responsible for the overall management of vehicle titles and any documents related to the processing of vehicle titles on all total loss claims where branding of the title is required.
This position will provide quality assurance oversight on all titles and documents received from all clients in the finalization of the total loss claim process.
This position will be responsible for all research related to state specific title processing and vehicle total loss threshold guidelines.
Upon completing research and review, this position will ensure that claims leadership and adjusting staff are educated on all state rules and that all reference materials are completely updated and maintained as changes occur.
- Quality Assurance Review of Title Documents (45%)
- Quality assurance approval of all state specific vehicle titles to ensure accuracy
- Quality assurance approval of all lender specific title documents to ensure accuracy
- Ensure that all titles and documents are always kept securely
- Return re-branded title documents and other documents as needed to clients
Compliance and Regulation (30%)
- Send correspondence to state motor vehicle office in which vehicle titles need to be re-branded as salvage
- Ensure accuracy, at 100%, all correspondence being sent to state motor vehicle offices
- Understand and review state specific guidelines related to the title conversion of “total loss” vehicles
- Communicate state specific guidelines and information to lenders, vendors and Allied Solutions employees
- Maintain and keep accurate records via databases of all incoming and outgoing titles and documents
External and Internal Customer Engagement (10%)
- Ensure that lender specific criteria is documented and maintained as it relates to title handling and salvage handling procedures
- Communicating with all necessary customers and stakeholders to keep them informed of the process and answer questions, and leverage expertise and problem-solving skills to drive quality outcomes for clients and business line.
Key Responsibility #4: Vendor Management (15%)
- Work with vendor to ensure timely processing of titles where they’re able to provide more efficient customer service
- Review, approve billing per title
- Hold vendors accountable when turn around time or communication is not sufficient
Qualifications (Education, Experience, Certifications & KSA):
- High School Diploma or GED required
- 1 -2 years related experience
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
