Top 12 Help desk analyst Jobs in Indianapolis In

Help Desk Analyst L1
Zones —Indianapolis, IN
- $24 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
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IT Systems Support Analyst
MEP Holding Co, Inc —Indianapolis, IN
- Full-time
- Research
- Mid-level
- Travel
Telecommunications Analyst
Lids —Indianapolis, IN
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Help Desk/Data Quality Analyst - Indianapolis, IN/Hybrid
Software Technology Inc —Indianapolis, IN
- Contract
- Mid-level
Quick Apply
Infrastructure Engineer
Shepherd Insurance LLC —Carmel, IN
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
9d
Quality Assurance Analyst
Benelynk —Indianapolis, IN
- $70,000 - $80,000 a year
- Full-time
- Remote
- Microsoft Excel
- Writing skills
- Pass drug screening
- Health insurance
- Dental insurance
5d
EPIC Configuration Analyst - Expert
Presbyterian System Services —Indianapolis, IN
- $100,152.00 - $175,718.40 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
5d
Workday Functional Analyst for Finance/Supply Chain Management
Hendricks Regional Health —Danville, IN
- Full-time
- Hybrid work
- HIPAA
- Research
- Mid-level
2d
Sr. IT Analyst
NSK Corporation —Franklin, IN
- On call
- Engineering
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
SME Merge Engineer
Oneida Technical Solutions —United States
- $90,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
12d

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IT Help Desk Technician
Elevance Systems —Indianapolis, IN
In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Helpdesk Support: 5 years (Required).
$43,000 - $45,000 a year
Quick Apply
Cybersecurity Analyst
GadellNet —Indianapolis, IN
Exceptional interpersonal communication skills with a proven ability to present technical ideas in a user-friendly and business-friendly manner.
$50,000 - $60,000 a year
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Service Desk Analyst
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
Provide technical support to technology consumers via telephone, email, and in- person, ensuring timely resolution of issues during standard business hours and…
$26.44 - $31.25 an hour
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2d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
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help desk analyst jobs near indianapolis in

Help Desk Analyst L1

Zones -
Indianapolis, IN

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Job Details

Full-time
$24 - $28 an hour

Benefits

Health insurance

Qualifications

IT department experience

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 1+ year
Location: Indianapolis, IN
Pay: $24.00 - $28.00; commensurate with experience
Hours: 8:00 am – 5:00 pm

As a Help Desk Support Analyst, you’ll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You’ll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission.

What you will do as the Help Desk Support Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
Collaborate with global IT teams to ensure consistent service delivery across regions.

What you will bring to the team:

1-3 years of experience in a help desk or IT support role.
Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
A problem-solving mindset and a passion for delivering excellent customer service.
Ability to work in a fast-paced, team-oriented environment with a global scope.
Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.

#LI-TB1
Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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Refine Your Search

help desk analyst jobs in indianapolis in

Help Desk Analyst L1

IT Systems Support Analyst

Telecommunications Analyst

Help Desk/Data Quality Analyst - Indianapolis, IN/Hybrid

Infrastructure Engineer

Quality Assurance Analyst

EPIC Configuration Analyst - Expert

Workday Functional Analyst for Finance/Supply Chain Management

Sr. IT Analyst

SME Merge Engineer

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