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Technology Operations Manager
GENERAL DESCRIPTION:
We are seeking a full-time, in-office Technology Operations Manager to support, organize, and execute the firm’s technology initiatives and operational systems. This role combines project management, process development, systems coordination, and hands-on technical execution.
The Technology Operations Manager will play a key role in coordinating technology projects while also actively participating in the implementation, troubleshooting, and optimization of the firm’s technology platforms and workflows. This individual will work closely with internal team members, outside consultants, software vendors, and firm leadership to ensure projects are completed efficiently and technology systems continue to evolve alongside the needs of the business.
This is an evolving role with significant opportunity to help shape internal processes, workflows, and long-term technology operations. The ideal candidate is highly organized, detail-oriented, process-driven, technically capable, and motivated to continuously improve systems and operational efficiency.
We are looking for someone who not only performs the responsibilities of this role at a high level, but also demonstrates professionalism, accountability, collaboration, and alignment with the firm’s core values.
JOB DUTIES AND RESPONSIBILITIES:
Project Management Responsibilities:
- Tech Process Development: Establish and maintain a new tech project management, ticketing, and project reporting system. Clean up and organize internal documentation, policies, and resources in order for clear communication across the entire tech department.
- Operational Project Support: Own the day-to-day timeline of internal projects, including managing task intake, coordinating with vendors, delegating responsibilities, and reporting on milestones.
- Technical Project Oversight: Manage the end-to-end lifecycle of technical initiatives, ensuring they stay on schedule, within budget, and aligned with departmental goals.
- Budget & Resource Tracking: Maintain detailed records of software licenses, vendor contracts, hardware costs, and project spend to provide the director with data for financial planning.
- Stakeholder Liaison & Cross-Functional Communication: Serve as the first point of contact for other departments to gather technical requirements and translate them into actionable project tasks. Act as the “translator” between the technical team and non-technical stakeholders to ensure project requirements are clear and progress is transparent.
- Monitor & Troubleshoot: Monitor and troubleshoot systems, isolate issues that need addressed, and communicate with team members on improvements or best use practices.
System Development Responsibilities:
- Systems Architecture & Optimization: Hands-on configuration of the tech stack (e.g., Salesforce, Conga, or Revver) to automate manual processes and solve specific operational friction points and eliminate manual process bottlenecks. Coordination with internal and external teams to solve complicated processes.
- Technical Documentation & Knowledge Base: Create and update the “how-to” guides for systems, ensuring the team has a clear source of truth for all implemented workflows.
Other:
- Collaborate regularly with the technology team and firm leadership to support department initiatives and long-term planning.
- Assist with miscellaneous technology-related projects and operational initiatives as needed.
- Participate in team meetings, project discussions, and planning efforts.
- Contribute to a positive, collaborative, and solutions-oriented work environment.
- Meet with Communications & Operations Director regularly to review reports, projects, budgets and department direction.
EXPERIENCE AND SKILLS:
Skills and Abilities:
- Strong organizational, project management, and communication skills.
- Detail-oriented with excellent follow-through and accountability.
- Strong troubleshooting, problem-solving, and process improvement abilities.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Ability to communicate effectively with both technical and non-technical individuals.
- Self-motivated with the ability to work independently and collaboratively.
- Ability to work occasional nights and weekends as needed.
Demonstrable Technical Experience:
- Salesforce
- Microsoft 365
- Jira, Zendesk, ClickUp or similar project management systems
- Workflow automation and systems integration
- Computer hardware and software troubleshooting
- Cloud-based business applications and technology operations
- AI productivity, automation and workflow tools
Education and Background:
- Bachelor’s degree preferred, ideally in Information Technology, Business, Operations, Project Management, or a related field.
- 3–5 years of technology project management, systems coordination, or technology operations experience preferred.
- Prior experience implementing or supporting operational technology systems strongly preferred.
- Experience coordinating projects involving internal teams, vendors, and consultants preferred.
- ITIL or PMP certification ideal but not required.
BENEFITS AND PAY:
Pay:
- $80,000.00 – $95,000.00 per year, based on experience
Benefits:
- Health, vision, and dental insurance
- 401K with 4% matching dollar for dollar
- Non-medical insurance: short & long term disability, accidental & critical illness
- Off-season Flex Fridays
- Paid time off and holidays, including extra paid time off
- Health and wellness incentive or fitness reimbursement
- Cell phone reimbursement incentive
- Continued education and professional development
- Tuition reimbursement program
- Complimentary income tax preparation
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
