LOCATION: This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. We ask that you join your colleagues 8 days per month, either at a Wolters Kluwer office or during internal/external team events. Our key Medi-Span office location is in Indianapolis (IN). (See other office locations on the posting).
OVERVIEW
Are you driven to develop products that impact people’s health and lives? Do you want to use your skills and talent to make a meaningful impression on healthcare and improve patient outcomes? If your answer is yes, come and join our dynamic team of awesome designers, clinicians, technologists, and product managers who all share the same passion as you!
As part of the Wolters Kluwer Pharmacy and Health Technology Solutions team, the Senior Technical Writer role for Medi-Span is responsible for writing, organizing, and publishing comprehensive and easy-to-understand customer-facing technical documentation for a range of embedded drug data and Clinical Decision Support solutions.
Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span.
RESPONSIBILITIES
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Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products. This includes user manuals for embedded APIs, Web Services, flat file data products and web-based applications. Other types of documentation include installation guides, migration guides, online help systems, product release announcements and issue management communications.
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Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation.
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Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation). Follow industry best practices in technical writing for healthcare technology. Manage the stakeholder review process.
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Focus on the customer. Understand the purpose and user-level impact of new products and features. Produce documentation relevant to specific customer and end-user personae. Conduct usability testing to ensure documentation meets user needs. Analyze and apply customer feedback and internal metrics.
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Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines. Maintain overall plan for documentation deliverables.
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Develop and implement content strategies that enhance user understanding and engagement. Ensure consistency across all documentation. Utilize such methods as structured authoring, single-sourcing, content reuse, documentation style guides and templates. Optimize content for readability, accessibility, and customer self-service.
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Identify and execute opportunities for documentation and process improvements. Leverage advanced documentation platforms and automation tools (e.g., AI assisted authoring, structured content, workflow automation, docs-as-code) to streamline content creation, improve consistency, and accelerate delivery.
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Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation, actively participating in cross-functional initiatives and engaging with Technical Writers from other teams. Note: “Documentation” includes a variety of formats including videos, chatbot, interactive models, and mobile access and could include internal-facing documentation that customer-facing teams need to support customers.
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Creates periodic reports for cross-functional stakeholders related to documentation
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Works with Marketing to maintain content documentation style guides and templates
QUALIFICATIONS
Education: Bachelor’s Degree in English, Communications, Technical Writing, Journalism, or relevant field of study
Experience
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5+ years of Technical Writing preferably in creating customer-facing documentation, including APIs, for broad audiences such as technical, clinical, and business users
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Managed a documentation platform and an end-to-end customer-facing documentation process
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Experienced with structured authoring, single-sourcing, content reuse and workflow automation
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Created instructional materials
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Preferably managed documentation in a developer resource center / developer portal
Other Knowledge, Skills, Abilities or Certifications:
- Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels, such as email, phone, chat, or video conferencing
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Find, evaluate, and use relevant and reliable information for documentation
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Use appropriate grammar, minimalist documentation design, and effective information architecture
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Create and present documentation in a visually appealing and user-friendly way
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Proficiency with modern documentation tools such as MadCap Flare and Microsoft Office Suite
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Experience with content management systems (CMS) and version control systems (e.g., Git)
TRAVEL: Up to 15% of work time
#LI-Hybrid
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$60,700.00 - $106,000.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
