Top 19 Technical support analyst Jobs in Indianapolis In

Service Desk Analyst
Indiana Public Retirement System —Indianapolis, IN
- $50,000 - $58,000 a year
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
6d
IT Systems Analyst
Arbor Homes —Indianapolis, IN
- Full-time
- Office
- Microsoft Office
- Communication skills
14d
IT Support Analyst I – DC Operations
D&H —Whiteland, IN
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Help Desk Analyst L1
Zones —Indianapolis, IN
- $24 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
Quick Apply
Service Desk Level 1 Analyst (Thursday - Monday 4a-1pm)
Bell Techlogix —Indianapolis, IN
- Hybrid work
- Background check
- Computer literacy
- Writing skills
7h
Helpdesk Data Entry Analyst - Indianapolis, IN
Software Technology Inc —Indianapolis, IN
- Communication skills
- Public Health
- Entry level
Quick Apply
Service Desk Analyst
Everwise Credit Union —Indianapolis, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
13d
IT Analyst I
Neovia —Greenfield, IN
- From $51,678 a year
- Full-time
- Azure
- Bachelor of Science
- English
Quick Apply
IT Asset Analyst
Rehab Medical —Indianapolis, IN
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Dental insurance
Quick Apply
7d
Service Desk Analyst:
Braden Business Systems —Fishers, IN
- Full-time
- Windows
- Entry level
- Health savings account
- Paid holidays
Quick Apply
10d
Systems Support Analyst
Merchants Bank of Indiana —Carmel, IN
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
23h
Epic Education Analyst
Parkview Health —Indianapolis, IN
- Full-time
- Classroom
- Computer literacy
- Mid-level
Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals
Software Technology Inc —Indianapolis, IN
- $20 an hour
- Mid-level
- Public Health
Quick Apply
Client Service Analyst
Clinical Architecture —Indianapolis, IN
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
6d

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Service Desk Analyst
Indiana Public Retirement System —Indianapolis, IN
The Service Desk Analyst position is responsible for providing technical software, hardware, and incident resolution to all internal users by performing…
$50,000 - $58,000 a year
Quick Apply
6d
IT Systems Analyst
Arbor Homes —Indianapolis, IN
Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart…
14d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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technical support analyst jobs near indianapolis in

Service Desk Analyst

Indiana Public Retirement System
Indianapolis, IN

Quick Apply

Job Details

$50,000 - $58,000 a year
6 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Pension plan
Vision insurance
Life insurance
Prescription drug insurance

Qualifications

Ticketing system technical support

Full Job Description

About Us:

Indiana Public Retirement System (INPRS’) is among the largest 100 pension systems in the United States. INPRS serves the needs of approximately 500,000 members and retirees representing approximately 1,300 employers, including public universities, school corporations, public safety, municipalities and state agencies. The Indiana Public Retirement System is a public pension fund who manages approximately over $54 billion in assets, making it one of the largest in the United States. We are located in the heart of the city, in downtown Indianapolis, near the circle & across the street from our monumental state house. This position will require Indiana state residency. This position is not eligible for H-1B or any other kind of temporary or permanent sponsorship for work authorization by the Indiana Public Retirement System. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Why Join:

INPRS’ believes that people are the foundation of our success. It takes people with different backgrounds, ideas, and strengths to be successful. Balance in life is important. We strive to have a flexible and supportive environment while not sacrificing service to our members. We pride ourselves by modeling a collaborative, diverse and inclusive environment for our employees. Our mission. “As fiduciaries, educate stakeholders, collect necessary contributions, and prudently manage member assets to deliver promised defined benefit and defined contribution benefits and services”.

Your Impact:

The Service Desk Analyst position is responsible for providing technical software, hardware, and incident resolution to all internal users by performing question/problem diagnosis; communicating technical solutions in a user-friendly and professional manner and providing one-on-one end-user training as needed. Provides timely escalation to appropriate Tier II, support teams. Candidate must demonstrate INPRS culture and values: Model of Integrity, Team Player, Candid, Continuous Learner, Diligent, Trust, Constructive Conflict, Commitment, and Accountability.

Essential Duties:

Open, track, respond to, and escalate tickets as necessary; ensure problem ownership and promote end-user satisfaction
Provide first-contact incident triage and troubleshooting via telephone and email with users; work to resolve issues at the Tier I level
Maintain specified SLA’s on all assigned work
Perform User Administration duties in alignment with IAM practices including onboarding, offboarding and account modification.
Conduct peer-review of Account Administration tasks
Conduct Bi-Annual User Administration Audit within the agency’s applications for appropriate access levels
Serve as liaison between internal users and external support contacts
Write, update, and distribute technical tips and knowledge base documentation as appropriate
Assist with large-scale IT projects as needed
Demonstrate INPRS culture and values.

Experience and Qualifications:

Associate degree; Bachelor’s degree, equivalent experience, or relevant certifications
3-5 years of experience in a Service Desk role
Familiarity with Service Desk Ticketing software preferably an ITIL framework
Proficient oral and written communication skills
Proficient knowledge of Office 365
Accredited training preferred
Industry Certifications (A+) preferred

Comprehensive Benefits Package:

Competitive compensation
Healthcare coverage (medical / dental / vision)
Health savings account with employer contribution
Prescription coverage
Employer funded retirement plan (pension plan)
Deferred compensation plan (employer and/or employee contribution plan)
Flexible spending account
Work/life balance (37.5 hours weekly)
12 paid holidays; 14 during election year
Paid leave (personal, sick, vacation)
Tuition reimbursement
Professional credential reimbursement
Group life insurance
Employer-paid downtown parking

If you are interested in this position, please submit your application and resume for review. For more information about our organization, please visit our INPRS Careers Page: https://www.in.gov/inprs/careers.htm.

Equal Employment Opportunity:

The Indiana Public Retirement System (INPRS) is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

Indiana Public Retirement System has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

Quick Apply

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technical support analyst jobs in indianapolis in

Service Desk Analyst

IT Systems Analyst

IT Support Analyst I – DC Operations

Help Desk Analyst L1

Service Desk Level 1 Analyst (Thursday - Monday 4a-1pm)

Helpdesk Data Entry Analyst - Indianapolis, IN

Service Desk Analyst

IT Analyst I

IT Asset Analyst

Service Desk Analyst:

Systems Support Analyst

Epic Education Analyst

Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals

Client Service Analyst

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