Description:
Highlights
Total Potential: Up to $33.00/hr via stacking differentials
Lifestyle Balance: Enjoy 4 days off in a row, every week on our primary block schedules. High-intensity crisis work balanced by a consistent rest period. No rotating shifts, no on-call, no surprises. Per Diem options are also available.
Base Pay: $25.00 - $27.00/hr
Pay Differentials:
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Night Shift: +$2.00/hr
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Weekend (Thu-Sat): +$2.00/hr
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Bilingual (Spanish/English): $2.00/hr
Job Types: Full-Time (paid at 36 hours per week), Part-time, and Per Diem
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Shift 1 (Weekday Day): Monday – Wednesday | 7:00 AM – 7:30 PM
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Shift 2 (Weekday Night): Monday – Wednesday | 7:00 PM – 7:30 AM
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Shift 3 (Weekend Day): Thursday – Saturday | 7:00 AM – 7:30 PM
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Shift 4 (Weekend Night): Thursday – Saturday | 7:00 PM – 7:30 AM
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Shift 5 (Sunday Day – Part-Time): Sundays | 7:00 AM – 7:30 PM
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Shift 6 (Sunday Night – Part-Time): Sundays | 7:00 PM – 7:00 AM
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Additional Scheduling Opportunities: Per diem shifts and extra shift opportunities for part-time team members are also available.
OUR MISSION
Wellness Equity Alliance is a national multidisciplinary health organization that designs and delivers integrated, community-based care for populations most impacted by health inequities. We do this through mobile and field-based models, providing medical care, behavioral health services, substance use treatment, harm reduction, and care coordination in nontraditional settings such as encampments, schools, reentry sites, and rural communities as well as with sovereign tribal nations. Grounded in trauma-informed, culturally responsive, and data-driven practices, WEA combines clinical expertise, lived experience, and advanced population health analytics to reduce barriers to care, improve continuity, and strengthen local systems. We have partnered with more than 60 public agencies, managed care plans, and community-based organizations across the U.S. to implement scalable, sustainable programs that are advancing health equity and improving outcomes for historically marginalized populations.
We are known as Renegades, Rebels, Disruptors and Dreamers. If that sounds like you, we want you on our team.
Indio Crisis Walk-in Center
WEA’s Crisis Walk-In (CWI) Center, located on the behavioral health campus of Riverside University Health System in Indio, CA, offers 24/7 walk-in, voluntary crisis services for adults and children ages 5 and older. Designed to provide immediate, accessible care, the center serves up to 20 patients at a time, including both youth and adults in a peer-to-peer, recovery-oriented environment.
POSITION SUMMARY
The Admissions Coordinator is a vital member of the team, serving as the very first face our patients see when they enter the facility. You will set the tone for a welcoming, safe, and efficient admission process. In this role, you bridge the gap between community entry and clinical care. You will work alongside a multidisciplinary team and closely with Peer Support Specialists ensuring that every individual is met with dignity and trauma-informed care. Your primary tools are your administrative expertise, your calm demeanor, and your ability to rapidly process critical Medi-Cal and compliance documentation, ensuring the center captures essential revenue while maintaining a safe lobby environment.
Work Location & Expectations: This role requires daily in-person engagement at the Indio Crisis Walk-in Center location.
Key Responsibilities
1. First Impressions & Intake Management
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The First Voice: Serve as the initial point of contact for walk-ins, law enforcement, and emergency responders, modeling a calm and welcoming presence.
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Demographics & Documentation: Efficiently complete initial patient demographics, sign-in sheets, and basic administrative intake paperwork to expedite the triage process.
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Environmental Awareness: Monitor the "Front Door" energy and communicate seamlessly with Peer Support Specialists to engage with participants who appear overwhelmed or anxious.
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Revenue Capture: Actively check and confirm insurance eligibility prior to admission to ensure proper billing and revenue workflows.
2. Compliance & Privacy Documentation
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HIPAA & Privacy: Issue the Notice of Privacy Practices (NPP) brochure and securely obtain signed acknowledgments from patients or guardians during their first visit.
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Regulatory Adherence: Ensure all admission paperwork is completed accurately to support revenue capture and CalAIM compliance.
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Record Management: Maintain meticulous, timely, and secure administrative records in the designated electronic health record (EHR) systems.
3. Care Coordination
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Milieu Liaison: Maintain excellent remote communication (via phone/intercom) with the Triage RN and Unit Director to ensure smooth throughput from the lobby to the floor.
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Safety Support: Assist peers in managing belongings logs and maintaining a secure, controlled lobby environment.
4. Administrative & Operational Support
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Office Operations Support: Assist with day-to-day administrative and office management functions to support smooth program operations and maintain an organized, professional environment.
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Supplies & Coordination: Support monitoring and coordination of office, intake, and operational supplies; communicate needs to leadership as appropriate.
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Scheduling & Communication: Assist with administrative coordination activities such as answering phones, routing messages, supporting scheduling workflows, and facilitating communication across teams as needed.
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Programmatic Support: Provide general administrative support to clinical, operational, and leadership staff to help maintain efficient facility operations and patient flow.
Documentation & Organization: Support organization of program documents, forms, logs, and administrative records in accordance with organizational and compliance standards.
Requirements:
Qualifications & Requirements
1. The Core Requirement: Medical Administrative Experience
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1-3 years of experience in medical front office administration, patient registration, or healthcare billing.
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You are comfortable and skilled at executing fast-paced administrative tasks, verifying insurance, and delivering compassionate patient service.
2. Certification & Education
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High School Diploma or GED equivalent or higher is required.
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Must be able to complete HIPAA, Corporate Compliance, and TVPA training upon hire to ensure a recovery-oriented approach across all job classifications.
3. Essential Skills
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Strong understanding of insurance verification, specifically Medi-Cal eligibility, Medi-Cal share of cost, and UMDAP processes.
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Ability to remain grounded, empathetic, and professional behind security glass in a fast-paced, high-intensity environment.
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Proficient with electronic medical records, data entry, and standard office software.
4. Preferred Skills
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Bilingual (Spanish): The ability to fluently and effectively communicate in Spanish with patients and families qualifies for a stackable pay differential.
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Patient Access Experience: Prior experience in a hospital ER registration desk, urgent care front office, or behavioral health admissions department.
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Basic Emergency Safety Competency: BLS, CPR, CPI certificates a plus
5. Compliance & Background
Clearances: Must be able to pass standard health and drug screenings
Database Checks: Must clear background checks and government exclusion database checks (e.g., LEIE, SAM, NPPES) prior to hire and monthly thereafter.
Culture:
We believe that to take care of our community, we must first take care of our team.
1. Work-Life Balance
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The 4-Day Weekend: On our full-time block schedules, you have four consecutive days off every single week. This isn't a perk; it’s our standard. It provides the deep rest required to remain effective in a 24/7 healthcare environment.
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Predictability: No surprise shifts, no surprise schedule rotations, and no surprise overtime. Your life outside of work belongs to you. We may ask for help when unexpected coverage needs arise, but we’ll never demand it.
2. An Administrative Anchor
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Vital Operations: You are not an afterthought; you are the anchor of our facility's operations. Our clinical team relies on your administrative expertise to keep the center compliant, funded, and flowing smoothly.
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Supportive Supervision: We provide regular supervision and team huddles. We understand the emotional weight of crisis environments and ensure you have the space and support you need.
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Career Advancement: We are committed to supporting the career development of the future behavioral health workforce. This role provides a safe and supportive environment to gain operational experience, make professional connections, and log clinical hours as you progress toward your goals.
Our Commitment to Diversity & Inclusion
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Because we serve a diverse community in the Coachella Valley, we actively encourage applications from people of color, members of the LGBTQ+ community, and individuals with unique backgrounds.
