POSITION SUMMARY
As a Costco Lead Generator, you represent General Air Conditioning & Plumbing inside Costco Warehouses, engaging members in friendly, professional conversations about the Costco Lennox HVAC Program.
This role is not a direct sales position. You are not selling HVAC systems.
Your responsibility is to generate interest, educate members, and prepare members for the next step—a no-cost, no-obligation HVAC replacement consultation with one of our trained Comfort Advisors.
Success comes from trust, curiosity, and professionalism—not pressure.
ABOUT THE COMPANY
General Air Conditioning & Plumbing is a growing residential and commercial HVAC and plumbing company proudly serving our community.
Our mission is simple:
Improve lives—customers, team members, and the community—one home at a time.
We are disciplined and intentional in helping every team member grow personally, professionally, and financially. Our core values guide everything we do:
- Disciplined
- Intentional
- Results-Oriented
- Safety-Focused
- Responsive
OBJECTIVES
- Engage Costco members in friendly conversation and establish reports
- Ask Costco member's questions and answer their questions regarding the Costco Lennox HVAC Program.
- Submit member information to Costco Program Manager so an estimate may be scheduled.
- Ensures the highest level of client/member satisfaction consistent with General Air's and Costco's mission and values.
- Submit to General Air interested Costco members information so an estimate can be scheduled by telephone, fax, and email.
- Engage every Costco member that is in proximity of the Costco/Lennox display
- Provide friendly energetic assistance to members
- Attend company meetings and training at General Air's office.
WHY YOU’LL LOVE THIS ROLE
- Work inside Costco, one of the most trusted retailers in the world
- Engage warm, high-intent members (no cold calling, no door knocking)
- Focus on conversation and qualification, not closing sales
- Stable hourly pay plus strong performance-based incentives, commissions, and bonuses
- Ongoing training and support from a growing program
- Clear path to increased earnings through performance
- Opportunity to be part of a revamped and expanding Costco program
WHAT YOU’LL DO
- Proactively engage Costco members near the Lennox display in a friendly, professional manner
- Build rapport and establish trust through natural conversation
- Ask thoughtful questions to understand member comfort needs
- Educate members on the Costco Lennox HVAC Program and what to expect in the sales process
- Prepare and pre-qualify interested members for a consultation with our Comfort Advisors
- Collect and submit accurate member information so appointments can be scheduled
- Set proper expectations and ensure members feel comfortable with the next steps
- Represent General Air and Costco with the highest level of professionalism
- Attend training sessions and team meetings as scheduled
WHAT SUCCESS LOOKS LIKE
- Confidently engaging 30–50 members per shift
- Consistently generating qualified and well-prepared appointments
- Creating a smooth handoff experience for Comfort Advisors
- Positive feedback from members, advisors, and warehouse staff
- Reliable attendance and strong follow-through
GROWTH PATH
This role is designed to grow with the program. High performers may have opportunities to advance into:
- Senior Lead Generator or Lead Generator Trainer roles
- Program leadership or support roles as the Costco program expands
- Comfort Advisor (Sales) positions for those interested in moving into direct sales
- Training, mentoring, or management pathways for consistent top performers
We value internal growth and prioritize promoting team members who demonstrate professionalism, reliability, and results.
IDEAL CANDIDATE PROFILE
You’ll thrive here if you are:
- Approachable, friendly, and conversational
- Comfortable initiating conversations with strangers
- Professional in appearance and communication
- Curious, empathetic, and a good listener
- Motivated by performance-based earnings
- Not pushy or aggressive—trust matters here
COMPETENCIES
- Self-starter, reliable, flexibility with hours
- Exceptional customer service skills
- Be able to operate a smartphone and tablet
- Be willing to travel out of town up to a week at a time for training
- Possess basic and/or advanced trade experience preferred
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills
- Able to work both independently and as part of a team
REQUIREMENTS (EDUCATION AND EXPERIENCE)
- High School Diploma or GED required
- Minimum 2 years of customer service or sales experience
- Ability to operate a smartphone or tablet
- Valid state driver’s license
- Willingness to travel occasionally for training
- Ability to stand for extended periods and lift up to 25 lbs
PHYSICAL REQUIREMENTS
- Ability to spend prolonged periods of time standing
- Must be able to lift at least 25lbs
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
COMPENSATION & SCHEDULE
- $17.00–$20.00 per hour (base pay)
- Attractive incentive, commission, and bonus opportunities tied to performance
- Expected hours: 20–30 per week
WORK LOCATION
- In-person at Costco Warehouse locations in:
- La Quinta, CA
- Rancho Mirage, CA
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, General Air Conditioning and Plumbing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire
Pay: $17.00 - $20.00 per hour
Expected hours: 20 – 30 per week
Work Location: In person
