Top 13 Call center representative Jobs in Indio, Ca

Customer Accounts & Service Representative
RennickBarrett Recruiting, INC —La Quinta, CA
- Spanish
- Word processing
- English
Quick Apply
1d
Customer Service Representative - Weekend Availability Needed - URGENTLY HIRING
First Choice A/C & Heating Inc —Palm Desert, CA
- $18 an hour
- Part-time
- Microsoft Outlook
- 5 years
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Representative, Support Center (Bilingual English/Spanish. ONSITE Indio, CA)
Molina Healthcare —Indio, CA
- $20.34 - $27.62 an hour
- Overtime
- Spanish
- HIPAA
- English
- Health insurance
In-House Marketing Call Center Agent
Travel + Leisure Co. —Indio, CA
- $18.90 an hour
- Weekends as needed
- Microsoft Excel
- Computer literacy
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Captive | Insurance Agent | Full-Time
Vemax Insurance Agency —United States
- $45,000 - $110,000 a year
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Customer Accounts & Service Representative
RennickBarrett Recruiting, INC —La Quinta, CA
The telephone call system is monitored by supervision for quality control, number of telephone calls handled, customer service provided, and posting…
Quick Apply
1d
Customer Service Representative - Weekend Availability Needed - URGENTLY HIRING
First Choice A/C & Heating Inc —Palm Desert, CA
Answer incoming calls related service, billing, and other departments. Processes service requests, prepares paperwork for escalated calls, and fulfills customer…
$18 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply
Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for call center representative in indio, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near indio, ca

Customer Service Representative jobs in Palm Desert, CA

Insurance jobs in Baton Rouge, LA

Insurance Agent jobs in Mobile, AL

Insurance Agent jobs in Naples, FL

Licensed Health Insurance Agent jobs in Texas

Insurance Claims Adjuster jobs in Bergen County, NJ

Insurance Agent jobs in Santa Clarita, CA

Insurance Agent jobs in Las Vegas, NV

Call Center Representative jobs in Memphis, TN

Call Center jobs in Lawrenceville, GA

Call Center jobs in Lakeland, FL

Financial Services Representative jobs in Las Vegas, NV

Call Center Representative jobs in Springfield, IL

Call Center Representative jobs in Plano, TX

Call Center Representative jobs in Arlington, TX

Call Center Remote jobs in Sacramento, CA

Account Manager jobs in Oklahoma City, OK

Healthcare Customer Service Representative jobs in North Carolina

Customer Service Account Representative jobs in Norwich, CT

Customer Service Account Representative jobs in Baton Rouge, LA

Customer Accounts & Service Representative

RennickBarrett Recruiting, INC -
La Quinta, CA

Quick Apply

Job Details

1 day ago

Qualifications

Managing customer accounts
Phone communication
Copy machines
In-person customer service
English
High school diploma or GED
Driver's License
Cash register operations
Fax machines
Telephone systems
Typing
Faxing
Debt collection negotiation
Office phone management
Quality data entry
Customer data entry

Full Job Description

Currently we are seeking Customer Accounts & Services Representative

Must be Fluent in English & Spanish

PRIMARY FUNCTION

Under general supervision provides efficient and effective customer service to power customers, receives payments, handles customer inquiries, resolves complaints and performs data input related to power payment arrangements and creates connect, disconnect, reconnect and trouble orders. Performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS

The Customer Accounting Representative I interacts with the public over the telephone and/or in person at a customer service window. The incumbent can be expected to be reassigned to Pay Station, Customer Service-El Centro or Headquarters offices as required.
The telephone call system is monitored by supervision for quality control, number of telephone calls handled, customer service provided, and posting transactions for accuracy and volume per agent are also monitored.
An approximate standard of 45 wpm keyboarding speed applies to this classification.
It is the responsibility of all employees in this classification to report for emergency duty if called. Lacking a bona fide excuse satisfactory to supervision, a second failure to report when called could result in discharge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The examples of essential functions listed below are representative but not necessarily exhaustive or descriptive and may be assigned other related functions not listed herein if such functions are a logical assignment for the position.

Provides efficient and effective customer service, within established standards, in responding to customers over the telephone and in person; works under moderate supervision.
Responds to customer and general public inquiries regarding accounts and assists in resolving complaints, making payment arrangements and prepares documents for billing investigations as required.
Receives requests for service by telephone, in person, electronically and postal correspondence; prepares orders and completes service-related changes.
Reviews SAP for customer account and credit information; collecting delinquent accounts, quoting and entering deposits for delinquent accounts.
Provides quotes, enters, collects deposits on delinquent bills for nonpayment; reviews accounts to transfer to active status or refund and/or transfer over-payments.
Enters customer data, makes data changes, contacts, creates service orders and notifications for field personnel; establishes installment payment plans and extends account due dates.
Receives and posts payments, guaranty deposits and miscellaneous expenses.
Balances and totals cash receipts against computer cash drawer printout and prepares daily summary of cash collections
Prepares and reconciles bank deposits with cash receipts, verifies funds for deposits, and prepares deposit slips for armored guard pickup.
Assists in the determination and resolution of meter reading discrepancies, researches, recalculates and adjust incorrect billing statements.

MARGINAL DUTIES AND RESPONSIBILITIES

Assists customer with EZ Pay Plan, Third Party Notification as required.
Computes bills as required.
Reviews reports and claims investigation staff and arranges repayment with customers.
Prepares and generates computer collection letters for mailing; customizes other correspondence sent to customers
Exchanges information with public and/or private agencies in order to locate delinquent or relocated customers.
Opens mail and post billing statements to appropriate accounts.
Provides office support in other section and unit areas or works on special projects as needed.
Assists in training new employees by observing and coaching.
Performs other duties as assigned.

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Fluent in English & Spanish
High school equivalency or Diploma
Two years of cashiering experience and one year of telephone.
Customer service experience,Call center environment; experience including working with customer accounts and negotiating payment arrangements.
A valid driver license issued by the State of California, Department of Motor Vehicles is required.

KNOWLEDGE, SKILLS AND ABILITIES

Courteous, effective and efficient customer service techniques, practices and procedures; telephone etiquette; modern office procedures; perform mathematical calculations; personal computer and appropriate business software applications; electronic calculator, copy and fax machines; safe office practices.
Explain billing policies, procedures and business processes clearly and concisely to assure customers understanding; read and interpret documents such as safety rules, customer accounts, work instructions, procedure manuals, records, reports and correspondence; prepare routine narrative and reports of activities; resolve billing and payment issues in a proactive manner; enter, and post data rapidly and accurately.
Fluency in the English language is required; ability to speak Spanish is optional; make mathematical calculations rapidly and accurately; update computer records; operate computer; calculator, copy and fax machines; calculate figures and amounts such as interests, percentages, and discounts; speak over the telephone effectively, productively, and clearly to customers and employees.
Respond to questions and deal effectively with irate customers while maintaining emotional control; be prompt and regular in attendance; maintain effective relations with power customers; and work courteously and cooperatively with employees, consumers, agency representatives, and the general public.
Telephone and head-set, pen, pencil, paper clips, eraser, computer, computer printout, calculator, typewriter, stapler, staple remover, copy machine, fax machine, electronic letter opener, credit card.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee works in a well-lighted office with climatic controlled temperatures; the employee is occasionally exposed to equipment with moving mechanical parts and electrical shock.
The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; sit; talk; hear and listen; the employee occasionally is required to stand, walk, climb, stoop, kneel, and crouch.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

*For immediate consideration, please submit a current resume in MS Word format with a brief cover letter and salary requirements.

Quick Apply

Refine Your Search

call center representative jobs in indio, ca

Customer Accounts & Service Representative

Customer Service Representative - Weekend Availability Needed - URGENTLY HIRING

Representative, Support Center (Bilingual English/Spanish. ONSITE Indio, CA)

In-House Marketing Call Center Agent

Captive | Insurance Agent | Full-Time

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for call center representative in indio, ca

Explore jobs in more locations

The examples of essential functions listed below are representative but not necessarily exhaustive or descriptive and may be assigned other related functions not listed herein if such functions are a logical assignment for the position.

Two years of cashiering experience and one year of telephone.

Customer service experience,Call center environment; experience including working with customer accounts and negotiating payment arrangements.

A valid driver license issued by the State of California, Department of Motor Vehicles is required.

Job Seeker Tools

Employer Tools

Browse

Stay Connected