Description:
Non-Exempt | Seasonal | Full-Time Employees Receive Medical, Dental, Vision, Life & Pet Insurance
401K Matching Retirement Program | Paid Vacation | Sick Leave | Daily Lunch Program
REPORTS TO: Director of Golf
POSITION SUMMARY
The Seasonal Golf Shop Retail Associate is responsible for creating an exceptional retail experience for Members and Guests while supporting the daily operations of Hideaway Golf Club's Golf Shop. This position serves as a knowledgeable ambassador for the Club's golf merchandise program by delivering personalized service, maintaining an inviting retail environment, and helping Members select apparel, equipment, gifts, and accessories that enhance their overall Club experience.
Successful team members are friendly, professional, detail-oriented, and passionate about hospitality. They take pride in maintaining an organized, visually appealing Golf Shop while consistently delivering Hideaway Golf Club's standards of understated luxury, personalized service, and exceptional Member experiences.
KEY RESPONSIBILITIES
Member Service & Hospitality
- Welcome Members and Guests warmly and professionally.
- Learn and recognize Members by name whenever possible.
- Become familiar with Member preferences to provide personalized shopping recommendations and exceptional service.
- Deliver personalized shopping assistance and product recommendations.
- Anticipate Member needs and exceed expectations through exceptional hospitality.
- Respond promptly and professionally to Member requests.
- Represent Hideaway Golf Club with professionalism at all times.
Retail Sales & Merchandising
- Provide exceptional customer service throughout the shopping experience.
- Assist Members with selecting apparel, accessories, golf equipment, gifts, and logo merchandise.
- Accurately process retail sales, returns, exchanges, and special orders using the point-of-sale system.
- Maintain attractive merchandise displays that reflect Hideaway's standards and seasonal merchandising plans.
- Restock merchandise and maintain proper inventory levels.
- Assist with receiving, pricing, tagging, and organizing new merchandise.
- Maintain fitting rooms, displays, and sales floor presentation.
- Recommend merchandising opportunities that enhance product presentation, sales, and the overall Member shopping experience.
Golf Shop Operations
- Support the daily operation of the Golf Shop.
- Answer telephones professionally and assist Members with inquiries.
- Assist with tee time information, merchandise inquiries, and general Member requests.
- Maintain accurate cash handling and daily reconciliation procedures.
- Maintain a thorough knowledge of current merchandise, apparel brands, equipment, and seasonal product offerings to assist Members with purchasing decisions confidently.
- Keep the Golf Shop clean, organized, and well stocked.
- Assist with opening and closing procedures.
Inventory Management
- Assist with inventory counts and cycle counts.
- Monitor merchandise levels and communicate replenishment needs.
- Ensure merchandise is accurately ticketed and displayed.
- Maintain stockrooms in an organized and efficient manner.
- Assist with seasonal merchandise transitions.
Operations & Teamwork
- Collaborate with Golf Professionals and Outside Services to provide seamless Member service.
- Maintain the highest standards of professionalism and confidentiality.
- Follow all Club policies, operational procedures, and safety standards.
- Participate in departmental meetings and training.
- Perform other duties as assigned.
MEMBER SERVICE & PROFESSIONAL STANDARDS
- Consistently deliver gracious, attentive, and personalized service to Members and Guests.
- Maintain a polished, professional, and courteous demeanor at all times.
- Learn and recognize Member names and preferences whenever possible.
- Anticipate Member needs and proactively contribute to an exceptional Member experience.
- Build positive relationships with Members while maintaining appropriate professional boundaries.
- Avoid overly familiar, inappropriate, or unprofessional interactions while on duty.
- Demonstrate discretion and confidentiality regarding Member information and Club operations.
- Exercise sound judgment and professionalism in all conversations and communications.
- Represent Hideaway Golf Club in a manner consistent with the Club's reputation for excellence.
- Support a culture of teamwork, accountability, respect, and continuous improvement.
- Respond positively and professionally to coaching and feedback.
LEADERSHIP COMPETENCIES
- Hospitality and Member Focus
- Professionalism
- Accountability
- Communication Skills
- Customer Service Excellence
- Sales & Merchandising
- Teamwork & Collaboration
- Attention to Detail
- Organization
- Initiative
- Adaptability & Flexibility
- Integrity
Requirements:
- High school diploma or GED preferred.
- Previous retail, hospitality, golf shop, country club, or luxury retail experience preferred.
- Excellent customer service and interpersonal skills.
- Strong verbal communication skills.
- Experience operating point-of-sale systems preferred.
- Basic computer proficiency, including point-of-sale and inventory management systems.
- Ability to accurately handle cash and retail transactions.
- Ability to maintain confidentiality regarding Member information.
- Ability to work weekends, holidays, tournaments, and special events.
- Ability to stand for extended periods and lift merchandise weighing up to 25 pounds frequently and 50 pounds occasionally.
Additional Eligibility Qualifications
- Commitment to delivering exceptional Member service and maintaining luxury hospitality standards.
Work Authorization/Security Clearance
- Proof of eligibility to work in the United States.
- Criminal, Civil background clearance.
HIDEAWAY SERVICE CULTURE
At Hideaway Golf Club, hospitality is more than service—it is creating meaningful experiences for our Members and Guests. Team Members are expected to provide service that is warm, genuine, attentive, and professional while upholding the standards of excellence associated with a premier private club. Every interaction should reflect our commitment to respect, professionalism, personalized service, and exceptional Member experiences.
PHYSICAL REQUIREMENTS
- Standing for extended periods while assisting Members and Guests, processing retail transactions, and maintaining the Golf Shop sales floor.
- Walking through the Golf Shop, stockroom, and golf facilities to assist Members, replenish merchandise, and support daily operations.
- Frequently using hands and fingers to operate point-of-sale systems, computers, telephones, pricing equipment, and other retail technology.
- Lifting, carrying, unpacking, stocking, and organizing merchandise, apparel, accessories, and display materials weighing up to 25 pounds frequently and up to 50 pounds occasionally.
- Reaching, bending, stooping, kneeling, and stretching to stock shelves, arrange merchandise displays, retrieve inventory, and organize storage areas.
- Receiving, unpacking, pricing, tagging, steaming, folding, and merchandising apparel and retail merchandise.
- Assisting with inventory counts, cycle counts, merchandise transfers, and seasonal floor set changes.
- Maintaining a clean, organized, and visually appealing Golf Shop, including fixtures, displays, fitting rooms, and stockrooms.
- Assisting with special events, tournaments, and merchandise promotions, including setting up and breaking down displays and promotional materials.
- Reading merchandise labels, pricing information, inventory reports, computer screens, and point-of-sale systems requiring close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- Communicating professionally with Members, Guests, Golf Professionals, vendors, and fellow team members in person, by telephone, and through electronic communication.
. Occasionally working outdoors while supporting golf tournaments, special events, merchandise displays, and other Golf Operations activities.
Work Environment
This position works in both indoor and outdoor environments and regularly performs duties throughout the Golf Shop, practice facilities, golf courses, and Club grounds. Responsibilities require frequent interaction with Members and Guests in a fast-paced luxury private club environment while balancing multiple operational priorities. Team Members must be able to work outdoors for extended periods in varying weather conditions, including prolonged exposure to the high temperatures common to the Coachella Valley, while maintaining exceptional Member service, professionalism, and operational standards.
AAP/EEO Statement
Hideaway Golf Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
EOE/Drug Free Workplace
