Position Summary
The Tire Store Manager is responsible for the overall operation, profitability, customer service, sales performance, inventory control, and staff management of a tire and automotive service location. The Store Manager ensures customers receive professional and timely service while maintaining a safe, organized, productive, and profitable operation.
The ideal candidate has strong leadership and customer-service skills, understands tire sales and basic automotive services, and can effectively manage employees, inventory, expenses, and daily store operations.
Key Responsibilities1. Store Operations
- Manage all day-to-day operations of the tire store and service facility.
- Open and close the store according to company procedures.
- Ensure the sales counter, showroom, shop, storage areas, and exterior are clean and organized.
- Coordinate daily workflow between the sales counter and service technicians.
- Monitor service turnaround times and ensure customer vehicles are completed as promised.
- Ensure company policies and operating procedures are consistently followed.
2. Sales & Customer Service
- Meet or exceed store sales, gross-profit, and performance targets.
- Assist customers in selecting appropriate tires based on vehicle requirements, driving needs, quality, and budget.
- Prepare estimates and explain tire and automotive service recommendations clearly.
- Promote tire installation, balancing, rotation, alignment, repair, and other available services.
- Handle customer concerns, complaints, warranty issues, and service problems professionally.
- Build long-term customer relationships and encourage repeat and referral business.
3. Employee Management
- Recruit, train, supervise, schedule, and evaluate store employees.
- Assign daily responsibilities to sales staff, technicians, installers, and other team members.
- Establish clear performance expectations and hold employees accountable.
- Coach employees on sales, customer service, productivity, safety, and company procedures.
- Monitor attendance, punctuality, professionalism, and employee performance.
- Maintain appropriate staffing levels based on store workload.
4. Inventory & Purchasing
- Maintain appropriate inventory levels for tires, wheels, parts, and shop supplies.
- Monitor fast-moving and slow-moving inventory.
- Coordinate tire and product orders with approved vendors and suppliers.
- Verify incoming deliveries for quantity, condition, and accuracy.
- Ensure inventory is properly received and entered into the store's system.
- Conduct regular inventory counts and investigate discrepancies.
- Control inventory shrinkage, damaged products, returns, and warranty items.
5. Financial & Performance Management
- Monitor daily sales, gross profit, labor productivity, and operating expenses.
- Review store performance against established budgets and targets.
- Control overtime, discounts, returns, purchasing, and other controllable expenses.
- Ensure cash, credit-card transactions, deposits, invoices, and refunds are handled accurately.
- Review daily and periodic operating reports.
- Identify opportunities to improve revenue, margins, productivity, and profitability.
6. Service & Shop Management
- Coordinate work orders and technician assignments.
- Monitor the quality and timely completion of tire installations and automotive services.
- Ensure technicians follow proper procedures for mounting, balancing, tire repair, rotation, torque specifications, and other services.
- Verify that necessary equipment, tools, and supplies are available and maintained.
- Address service delays or workmanship issues promptly.
7. Safety & Compliance
- Maintain a safe working environment for employees and customers.
- Ensure employees follow company safety procedures and applicable OSHA requirements.
- Require proper use of personal protective equipment (PPE).
- Ensure lifts, tire machines, balancing equipment, compressors, jacks, and shop tools are operated safely.
- Maintain proper procedures for tire storage, disposal, and handling of automotive materials.
- Document and report workplace accidents, injuries, property damage, and safety concerns.
8. Customer & Business Development
- Develop relationships with individual, commercial, fleet, and local business customers.
- Identify opportunities to increase commercial and fleet tire accounts.
- Follow up with customers regarding estimates, recommended services, and future tire needs.
- Maintain a professional store appearance and strong reputation within the local community.
- Support company promotions, advertising, and sales programs.
Store Manager Accountability
The Tire Store Manager is directly accountable for:
- Store sales and gross profit
- Customer satisfaction
- Employee performance and productivity
- Labor and scheduling costs
- Inventory accuracy and shrinkage
- Store and shop cleanliness
- Service quality and turnaround time
- Safety and regulatory compliance
- Expense control
- Overall store profitability
Qualifications
- 3+ years of experience in tire, automotive service, retail automotive, or a related industry preferred.
- Previous supervisory or management experience preferred.
- Knowledge of tire sizes, applications, brands, installation, repair, balancing, and rotation.
- Basic understanding of automotive maintenance and repair services.
- Strong sales and customer-service abilities.
- Strong leadership and employee-management skills.
- Ability to manage inventory, purchasing, scheduling, and operating expenses.
- Comfortable working with POS, inventory, and store-management systems.
- Valid driver's license and acceptable driving record.
- Ability to work Saturdays, weekends, or extended hours when required by store operations.
Key Performance Indicators (KPIs)
Performance may be evaluated based on:
- Monthly sales
- Gross-profit dollars and margin
- Tire units sold
- Average repair/order value
- Labor sales and productivity
- Customer retention and satisfaction
- Inventory accuracy
- Inventory turnover
- Discount and return levels
- Payroll and overtime control
- Commercial/fleet account growth
- Safety incidents
- Store profitability
Management Expectations
The Tire Store Manager is expected to operate the location as a business, taking ownership of its employees, customers, inventory, sales, expenses, safety, and profitability. The Manager should be visible and actively involved in daily operations rather than functioning solely as an administrative supervisor.
The Store Manager must lead by example, provide excellent customer service, maintain high operational standards, protect company assets, develop employees, and continuously look for opportunities to increase sales and improve store profitability.
Pay: $100,000.00 - $200,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
