Top 72 Customer support coordinator Jobs in Inglewood Ca

Seasonal Customer Support Operations Coordinator
National Football League —Inglewood, CA
- $20 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Marketing
Customer Support Coordinator
Trelleborg Sealing Solutions US Inc —El Segundo, CA
- $26 - $30 an hour
- Sales
- High school diploma or GED
- Travel
- Health savings account
- Disability insurance
Quick Apply
Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English)
My Asian Nanny Inc —Monterey Park, CA
- $20 - $23 an hour
- Full-time
- English
- Office
- Administrative experience
- Paid training
- Health insurance
Quick Apply
HPS Account Coordinator II
Higginbotham —Sherman Oaks, CA
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Wellness program
- Paid holidays
Medicare Care Coordinator
Medica Talent Group —Commerce, CA
- $24 - $26 an hour
- Temporary
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Order Management Coordinator
Liquid I.V. —El Segundo, CA
- $75,000 - $85,000 a year
- Microsoft Excel
- Sales
- Mid-level
- Paid holidays
- Disability insurance
Community Supports Coordinator
24 Hour Home Care - Corporate Division —El Segundo, CA
- $23.00 - $24.84 an hour
- Hybrid work
- Spanish
- HIPAA
- Mid-level
Quick Apply
Customer Relations & Scheduling Coordinator
Rufus and Delilah Dog Walking —Valley Glen, CA
- From $22 an hour
- Part-time
- Hybrid work
- Customer service
- Office
- US work authorization
Quick Apply
Insomniac - Community Engagement Coordinator
Live Nation —Calabasas, CA
- $22 - $26 an hour
- Weekends as needed
- Mid-level
- Office
- Travel
Patient Care Coordinator
WEA CA PC —Los Angeles, CA
- $25 - $28 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
Quick Apply
Service Appointment Coordinator BDC
Standard Motor LLC —Culver City, CA
- Full-time
- 18 years or older
- Spanish
- Dealership
- Paid training
- Paid holidays
Quick Apply
Membership Coordinator
YMCA —Santa Monica, CA
- $21 - $24 an hour
- Management
- Sales
- Writing skills
23h
Client Services Coordinator
NRI USA LLC —Los Angeles, CA
- $21.00 - $25.50 an hour
- 18 years or older
- Microsoft Outlook
- Warehouse
1d
Customer Service Representative and Logistic Coordinator
IKKO INTERNATIONAL TRADING LLC —Los Angeles, CA
- $24 - $26 an hour
- Full-time
- Sales
- Customer service
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Seasonal Coordinator - Client Relations Center
Hermès Paris —Beverly Hills, CA
- $21 an hour
- Full-time
- Microsoft Word
- Spanish
- English
Multi Site Customer Service Coordinator
Ricoh —Los Angeles, CA
- $19.46 - $24.51 an hour
- Overtime
- Hospitality
- High school
- Office
Service Coordinator
DuraServ Corp —Santa Fe Springs, CA
- $53,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
5d
Authorizations Coordinator - Client Support & Revenue Cycle Integrity
Behavior Frontiers —El Segundo, CA
- $22 - $25 an hour
- Urgently hiring
- Spanish
- Current TB test
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Experience Coordinator
Suitsupply —Los Angeles, CA
- $24 - $28 an hour
- Weekends as needed
- Sales
- Leadership
- Communication skills
- Employee discount
Quick Apply
Coordinator, Writer & Publisher Relations
Kobalt Music Group —Los Angeles, CA
- $21 - $24 an hour
- Hybrid work
- Mid-level
- Administrative experience
- Team management

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Seasonal Customer Support Operations Coordinator

National Football League -
Inglewood, CA

Apply Now

Job Details

Seasonal | Full-time
$20 - $25 an hour

Qualifications

Metrics Reporting
Social media data
Managing clients in a customer support role
Key Performance Indicators
Zendesk
Customer service through social media
Content development
Customer service knowledge base
Sports
Customer support
Cross-functional communication
Ticketing system technical support
Analytics

Full Job Description

The NFL Digital Media group is seeking a coordinator to assist with supporting various platforms at NFL Media with a focus on customer support for NFL+ and NFL owned and operated apps. This person will be expected to immerse themselves in the details of all digital products and become a communication hub for operational activities. This person should have strong communication skills and confidence in a fast-paced environment. This position communicates with product management, technology, marketing, and sales departments. The Seasonal role will report directly to the Senior Product Operations Manager.

The Customer Support Operations Coordinator will play a crucial role in ensuring the efficient and seamless operation of customer support channels for NFL+ streaming service and NFL owned and operated products. This individual will collaborate with customer service partners to optimize processes for Chat, Messaging, Live Chat, Voice, and Email support. They will be responsible for maintaining and updating FAQ content, driving operational efficiency, and ensuring a high-quality customer support experience across all touchpoints. Coordinate and support Tier-1 and Tier-2 requests from fans and direct-to-consumer subscribers. Report any trends seen while managing tickets. Use several databases, portals, and consoles to perform several account functions.

Responsibilities

Support Channel Optimization:
- Work closely with customer service partners to identify, assess, and implement improvements in support channels including Chat, Messaging, Live Chat, Voice, and Email.
Process Improvement:
- Analyze customer service workflows and recommend process improvements to enhance efficiency and customer satisfaction.
FAQ Content Management:
- Regularly update and manage the FAQ content for accuracy and relevance, ensuring it reflects the most up-to-date information for NFL+ streaming and other NFL products.
Zendesk Management:
- Utilize Zendesk to monitor, track, and manage customer inquiries, ensuring that tickets are handled efficiently and effectively.
System Proficiency:
- Leverage tools such as Chatbot AI, Voice AI, Postman, NFL apps, and social media platforms to provide seamless support for both internal teams and customers.
Social Media Monitoring:
- Monitor and engage with customer feedback, questions, and issues across social media platforms (Twitter, Facebook, Instagram, etc.) to ensure a timely response and resolution of concerns. Identify trends and recurring issues from social media to inform customer service strategies.
Cross-functional Collaboration:
- Collaborate with various departments (Product, Marketing, IT, etc.) to ensure customer support needs are met and product updates are effectively communicated to support teams.
Performance Tracking:
- Monitor and report on key metrics to assess the effectiveness of customer support channels, identifying areas for improvement and ensuring KPIs are met.
Training and Support:
- Assist in training new agents and supporting existing team members by providing updates and ensuring they are equipped with the necessary resources to handle customer issues.
Customer Feedback Analysis:
- Collect and analyze customer feedback from multiple channels (including social media) to identify recurring issues and work with internal teams to implement solutions.
Others
- Identify and resolve operational issues, escalating problems as necessary to ensure timely resolution. Try to reproduce reported issues and then send to development team.
- Update content in the CMS as requested.
- Stay updated on industry trends, best practices, and regulations related to operational processes.
- Provide support for NFL+ subscriptions, including plans, billing, renewals, cancellations, payments, and access issues across devices
- Clearly explain auto-renewal, billing cycles, and eligibility; ensure alignment with NFL+ policies
- Produce weekly support reports (ticket trends, CSAT, SLA, contact drivers, AI deflection, escalations, live event insights)

Required Qualifications

1-3+ years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry
3+ years of experience in customer support, preferably within a tech or streaming service environment.
Well-organized; ability to manage multiple tasks and prioritize in a fast-paced environment
Strong interpersonal, verbal, and written communication skills
Excellent problem-solving ability; highly motivated to drive positive change
Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
Strong knowledge of sports and digital sports products
Proficiency in customer support platforms including Zendesk, Postman, NFL apps, and social media monitoring tools.
Strong understanding of customer service best practices and multi-channel support strategies.
Experience managing and updating knowledge bases or FAQ content.
Experience in social media monitoring and engagement, with a focus on customer service.
Excellent communication and problem-solving skills.
Ability to work cross-functionally with internal teams and external partners.
Strong analytical skills with the ability to track and report on support performance metrics.
Ability to thrive in a fast-paced, dynamic environment.

Preferred Education and Experience:

Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred.

Other Key Attributes / Characteristics

Ability to understand and document business rules
Ability to quickly learn new systems and programs
Attention to detail and excellent organizational skills
Avid interest and knowledge of NFL football
Excels collaborating with teams

Terms / Expected Hours of Work

40 hours per week
Must be flexible to work weekends (specifically Sundays in-season)
Onsite in NFL Inglewood Office
Seasonal role (up to 7 months)

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Salary

$20 - $25 USD

Benefits Information

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

WHO WE ARE:

NFL Core Values:

Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
Execute: We take action with precision, delivering results that drive our goals forward.
Inspire: We motivate others through vision, energy, and a commitment to excellence.
Live Our Values: We embody our core principles in every decision and action.
Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes: What we expect for our employees:

Embody an enthusiastic, proactive can-do attitude
Embrace grit, free from ego or entitlement
Excel as a relationship builder, with the ability to influence
Eager learner, driven by passion rather than just ambition
Encompasses an incredible work ethic with an agile mindset

Apply Now

Refine Your Search

customer support coordinator jobs in inglewood ca

Seasonal Customer Support Operations Coordinator

Customer Support Coordinator

Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English)

HPS Account Coordinator II

Medicare Care Coordinator

Order Management Coordinator

Community Supports Coordinator

Customer Relations & Scheduling Coordinator

Insomniac - Community Engagement Coordinator

Patient Care Coordinator

Service Appointment Coordinator BDC

Membership Coordinator

Client Services Coordinator

Customer Service Representative and Logistic Coordinator

Seasonal Coordinator - Client Relations Center

Multi Site Customer Service Coordinator

Service Coordinator

Authorizations Coordinator - Client Support & Revenue Cycle Integrity

Customer Experience Coordinator

Coordinator, Writer & Publisher Relations

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