Top 298 Customer service representative Jobs in Intercourse, Pa

Customer Success & Account Manager
VIZpin Smart Property Systems —Lancaster, PA
- $40,000 - $48,000 a year
- Full-time
- Mid-level
- Organizational skills
- 2 years
- Paid training
- Health insurance
Quick Apply
5d
Service Business Development Center Representative
Tom Masano Auto Group —Reading, PA
- $35,000 - $60,000 a year
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Quick Apply
13d
Supervisor - Customer Service
Carpenter Technology —Reading, PA
- Full-time
- High school diploma or GED
- Senior level
- Associate's degree
- Disability insurance
- Health insurance
Client Outcomes Specialist - Eastern Alliance (multiple openings)
ProAssurance —Lancaster, PA
- $50,069 - $82,622 a year
- Multiple hires
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
1d
Client Service Representative at Animal Hospital of Willow Street
Animal Hospital of Willow Street —Willow Street, PA
- $14.50 - $15.00 an hour
- Part-time
- OSHA
- Word processing
- High school diploma or GED
- Employee assistance program
- Flexible schedule
Customer Contact Specialist
CNH Industrial —New Holland, PA
- $55,725 - $85,445 a year
- Overtime
- Spanish
- English
- Mid-level
- Tuition reimbursement
- Adoption assistance
6d
Call Center Representative
Orthopedic Associates of Lancaster —Willow Street, PA
- Full-time
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
12d
Retail Customer Experience Specialist (Hybrid)
Pencor Services —Ephrata, PA
- $17 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Quick Apply
6d
Retail Customer Experience Specialist
Pencor Services —Ephrata, PA
- $17 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
6d
Customer Service Representative
Direct Wire —Denver, PA
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
11d
Customer Solutions Expert
Conestoga Wood Specialties —East Earl, PA
- Full-time
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Remote Customer Service Representative
Annuity Health —Reading, PA
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Pye-Barker Fire & Safety, LLC —Ephrata, PA
- $20 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- Conflict management
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
PrimeSource Building Products —New Holland, PA
- Overtime
- Office
- High school diploma or GED
- Typing
Customer Service Specialist, Full-tim
Penn Medicine —Lancaster, PA
- HIPAA
- Administrative experience
- High school diploma or GED
- Tuition reimbursement
Quick Apply
10d
Customer Service Specialist Admissions Lancaster General Hospital (Part Time/Day Shift )
Penn Medicine —Lancaster, PA
- Part-time
- Medical office experience
- Administrative experience
- High school diploma or GED
- Tuition reimbursement
Quick Apply
Customer Service Tech Assistant MRI - full time, days
Penn Medicine —Lancaster, PA
- Full-time
- Computer literacy
- High school diploma or GED
- Data entry
- Tuition reimbursement
Quick Apply
Customer Service Representative - Community Banking
Bank of Bird-in-Hand —Bird in Hand, PA
- $17.98 - $22.00 an hour
- Computer literacy
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
9d
Customer Service Representative
Lindenmeyr Munroe —Mount Joy, PA
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health insurance
- Dental insurance
Quick Apply
5d
Client Service Associate
Smoker & Company LLC —Ephrata, PA
- $24 - $35 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply

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Customer Success & Account Manager

VIZpin Smart Property Systems
Lancaster, PA

Quick Apply

Job Details

Full-time
$40,000 - $48,000 a year
5 days ago

Benefits

Paid training
Health insurance
Paid time off

Qualifications

Non-technical user support
Customer communication
Teamwork
Account development
Attention to detail
Organizational skills
Account management

Full Job Description

Help Customers Get More From Their Access Control Investment

We’re a growing technology company delivering smartphone-based Access Control and Visitor Management solutions. As a Customer Success & Account Manager, you’ll be responsible for building strong customer relationships and making sure our customers have a great experience from the moment they purchase through onboarding, ongoing use, and renewal.

This role is ideal for someone who enjoys working directly with customers, staying organized, solving problems, and making sure things get done. You’ll serve as a trusted point of contact for customers while working closely with our technical support and operations teams to make sure customers get the help they need.

Customer Onboarding & Success

Own the customer onboarding experience from account setup through successful implementation.
Coordinate kickoff calls, implementation activities, training, and follow-up.
Conduct customer and partner training and product walkthroughs.
Ensure customers understand how to use our platform, apps, and products.
Proactively follow up with customers to ensure successful adoption.
Conduct periodic customer check-ins and identify opportunities to improve the customer experience.
Maintain strong relationships with customers and become a trusted resource for their account.

Account Management & Retention

Serve as the primary point of contact for general customer and account-related questions.
Communicate with customers regarding upcoming renewals.
Maintain accurate account information, contacts, renewal dates, and customer activity in Salesforce.
Identify opportunities for additional products, services, or devices and coordinate with Sales as appropriate.
Help resolve customer concerns by coordinating internally with Technical Support, Sales, and Operations.

Customer Orders & Administration

Assist customers with Smartkey, Fob, and other product requests.
Prepare and manage quotes and opportunities as appropriate.
Coordinate customer orders and shipment-related communications.
Assist with account updates and changes.
Ensure customer requests are documented and followed through to completion.

Customer Support & Team Collaboration

Monitor incoming customer requests through our shared customer support system.
Provide a timely first response to customer questions, regardless of whether they are ultimately technical or account-related.
Work collaboratively with Technical Support when a customer issue requires additional technical expertise.
Maintain ownership of the customer relationship even when another team member is resolving the technical issue.
Ensure customers receive clear communication and know what to expect throughout the resolution process.

What We're Looking For

You don't need to be a technology expert—but you do need to be customer-focused, organized, resourceful, and comfortable learning technology.

You'll thrive in this role if you:

Enjoy building relationships and helping customers succeed.
Communicate clearly, professionally, and empathetically.
Are highly organized and able to manage multiple customers and priorities.
Take ownership of issues and follow through until they are resolved.
Are comfortable leading customer calls and training sessions.
Learn new systems and technology quickly.
Can explain technology in a way that is easy for customers to understand.
Are comfortable using CRM and ticketing systems.
Look for ways to improve processes rather than simply following them.

Key Success Metrics

Customer satisfaction and retention
Successful and timely customer onboarding
Renewal rate
Customer engagement and adoption
Timely response to customer requests
Accurate Salesforce records
Follow-through and completion of customer commitments

Requirements

2+ years of experience in customer success, account management, customer service, or a similar role
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Comfortable learning and explaining technology products
Experience with Salesforce or a similar CRM preferred
Experience with SaaS, technology, property management, or access control is a plus
Self-starter mindset with a strong desire to learn and grow

Pay: $40,000.00 - $48,000.00 per year

Benefits:

Health insurance
Paid time off
Paid training

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in intercourse, pa

Customer Success & Account Manager

Service Business Development Center Representative

Supervisor - Customer Service

Client Outcomes Specialist - Eastern Alliance (multiple openings)

Client Service Representative at Animal Hospital of Willow Street

Customer Contact Specialist

Call Center Representative

Retail Customer Experience Specialist (Hybrid)

Retail Customer Experience Specialist

Customer Service Representative

Customer Solutions Expert

Remote Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Specialist, Full-tim

Customer Service Specialist Admissions Lancaster General Hospital (Part Time/Day Shift )

Customer Service Tech Assistant MRI - full time, days

Customer Service Representative - Community Banking

Customer Service Representative

Client Service Associate

I want to receive the latest job alert for customer service representative in intercourse, pa

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