Assistant Gust Service Manager - OEM
Stonebridge —Addison, TX
- $26 - $28 an hour
- Weekends as needed
- Microsoft Excel
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
14d
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Courtyard Dallas Addison/Quorum Drive —Addison, TX
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DoubleTree by Hilton Hotel Dallas Near the Galleria —Dallas, TX
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- 1 year
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Quick Apply
7d
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Hilton Dallas/Park Cities —Dallas, TX
- Full-time
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7d
Guest Service Agent
Stonebridge —Addison, TX
- $16.00 - $16.50 an hour
- Weekends as needed
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- Organizational skills
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Quick Apply
14d
Front Desk Agent
NFC Amenity Management —Dallas, TX
- $17.50 an hour
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- US work authorization
- Entry level
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Quick Apply
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Renaissance Dallas North Hotel —Dallas, TX
- $17 an hour
- Weekends as needed
- Background check
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- High school diploma or GED
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- Paid time off
Quick Apply
6d
Front Desk Agent
Kasa —Dallas, TX
- $18 an hour
- Weekends as needed
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Quick Apply
Guest Service Agent
Stonebridge Hospitality Associates, LLC —Dallas, TX
- $18 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
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Quick Apply
8d
Front Desk Agent
Hotel Indigo Dallas Downtown —Dallas, TX
- $16 an hour
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Paid holidays
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Quick Apply
5d
Front Desk Agent
Residence Inn Dallas at The Canyon —Dallas, TX
- From $16 an hour
- Part-time
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Quick Apply
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CNMK Texas Properties, LLC. —Frisco, TX
- Weekends as needed
- Microsoft Excel
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Courtyard Lewisville —Lewisville, TX
- Computer literacy
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- High school diploma or GED
13d
Front Desk Agent (Full Time)
Omni Hotels & Resorts —Frisco, TX
- Full-time
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FAIRMONT —Dallas, TX
- Full-time
- Entry level
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6d
Front Desk Associate - The Drey Hotel
The Village Dallas —Dallas, TX
- English
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Quick Apply
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Home2 Suites Dallas Downtown —Dallas, TX
- Hotel
- Entry level
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8d
Guest Services Agent
Onni Properties LLC —Dallas, TX
- Full-time
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Quick Apply
Guest Experience Coordinator
Hiatus Day Spa Med Spa —Dallas, TX
- $16 - $17 an hour
- 8 hour shift
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Assistant Gust Service Manager - OEM

Stonebridge -
Addison, TX

Quick Apply

Job Details

Full-time
$26 - $28 an hour
14 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Team leadership
Managing hospitality teams
Supervising experience
Property management systems (PMS)
Productivity software

Full Job Description

City, State:

Addison, Texas

Title: Assistant Guest Service Manager

Location: Addison, Texas

FLSA: Non-Exempt

Status: Full-time

Reports to: Guest Services Manager

Supervises: Front Desk Team Members

Pay Range: $26-$28 per hour

Job Summary: The Assistant Guest Service Manager supports the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

Essential Functions and Duties:

Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service.

Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards.

Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions.

Ensure the accuracy of guest billing, reservations, and room assignments.

Train new team members and provide ongoing coaching to front office staff.

Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly.

Assist with the management of room inventory and the coordination of room assignments.

Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction.

Manage the front desk schedule and ensure adequate staffing levels during peak periods.

Monitor and manage guest loyalty programs, ensuring enrollment and engagement.

Assist with handling VIP arrivals and special requests to ensure personalized guest experiences.

Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.

Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).

Strong leadership and communication skills to supervise staff and interact with guests.

Excellent problem-solving skills and the ability to resolve guest issues efficiently.

Strong organizational skills, with the ability to manage multiple tasks and priorities.

Ability to work well under pressure in a fast-paced environment.

Experience with guest loyalty programs and VIP guest handling is preferred.
Marriott/Lightspeed experience preferred

Work Environment:

Primarily an indoor role, based at the front desk and guest areas of the hotel.

Must be able to stand and walk for extended periods while overseeing guest services and assisting staff.

Must be able to lift and carry objects up to 20 lbs. occasionally.

Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-07-28

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Quick Apply

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