Top 5 911 telecommunicator Jobs in Iowa

Telecommunicator I
Pottawattamie County —Council Bluffs, IA
- $23.51 - $24.10 an hour
- Full-time
- 18 years or older
- CPR Certification
- Pass drug screening
- Wellness program
- Disability insurance
3d
911 Communications Operator - Lateral Transfer
City of Marion —Marion, IA
- From $28.55 an hour
- Extended hours
- Writing skills
- Pass drug screening
- English
6d
Telecommunicator III
Pottawattamie County —Council Bluffs, IA
- $27.16 - $27.84 an hour
- Full-time
- 18 years or older
- CPR Certification
- Pass drug screening
- Wellness program
- Disability insurance
3d

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COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY)
Linn County, IA —Linn County, IA
Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
$30.56 an hour
8d
COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY)
Linn County —Cedar Rapids, IA
Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
$30.56 an hour
8d

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Experienced 911 Dispatcher
Delaware County, OH —Delaware, OH
Must possess a valid driver’s license and have an acceptable driving record. Processes telephone calls, analyzes situations rapidly and accurately, determines…
$31.02 - $36.42 an hour
12d
Experienced 911 Dispatcher
Delaware, County of (OH) —Delaware, OH
Must possess a valid driver’s license and have an acceptable driving record. Processes telephone calls, analyzes situations rapidly and accurately, determines…
$31.02 - $36.42 an hour
13d

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Telecommunicator I

Pottawattamie County -
Council Bluffs, IA

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Job Details

Full-time
$23.51 - $24.10 an hour
3 days ago

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
Life insurance
Retirement plan

Qualifications

CPR Certification
High school diploma or GED
Driver's License

Full Job Description

JOB The Telecommunicator I position, 911 calltaker only, serves as the first point of contact between the public and physical first responders (law, fire, EMS). This is a transitional role for highly motivated individuals who have the desire to continue to progress to the position of Telecommunicator III (dispatcher).

EXAMPLE OF DUTIES This critical communications role is responsible for receiving and organizing vital information from members of the public, at times being responsible for providing life-saving instructions prior to Law, Fire or EMS arrival. This position requires the ability to work independently, remain composed, make sound decisions, and perform quickly and effectively in high-stress situations.

Receive incoming emergency and non-emergency calls via telephone, text, video, or data feeds, using established protocols and technology.

Communicate effectively and empathetically with callers in crisis, providing pre-arrival and post-dispatch instructions (e.g., CPR, active shooter, medical emergencies) while maintaining composure under pressure.

Interpret and verify caller location and incident data using mapping software, GIS tools, and automated location systems to ensure precise response coordination.

Manage multiple incidents simultaneously, demonstrating strong critical thinking, prioritization, and decision-making skills in high-stress situations.

Document incident details accurately and efficiently while maintaining situational awareness and ensuring responder safety.

Utilize specialized communication resources, including TDD/relay services, language interpretation, and text-to-911, to assist callers with disabilities or language barriers.

Adhere to all operational policies, legal standards, and confidentiality requirements while maintaining ongoing training, certifications, and professional development. SUPPLEMENTAL INFORMATION Must be at least 18 years old with a high school diploma or GED

Valid driver's license and authorization to work in the U.S. (citizen or legal resident)

Required completion of I.L.E.A. 40-hour or equivalent Basic Telecommunicator course provided by agency and the following certifications:

1. CPR – attained through on-the-job training
2. NCIC/I.O.W.A. System – attained within 6 months through on-the-job training and results in 0.50 per hour raise

Ability to pass a drug screening and background investigation that meets all local, state, and federal requirements (no felony or serious/aggravated misdemeanor convictions)

Pottawattamie County offers employees a strong benefit plan at a reasonable cost. Our benefit offerings include health, dental, vision, life insurance, long-term disability, and other voluntary benefits.

To highlight some of our benefits:

We offer a family plan at $239.62 per month and an individual plan at $101.26 per month (both are the cost to the employee), and a $1,500 family deductible. An additional $30 savings if the employee participates in the wellness program.

Family dental plan at $15 per month and individual dental plan at $0 per month.

Voluntary family vision plan at $17.34 per month and voluntary individual plan at $6.94 per month.

Paid time off

o Combination of vacation, personal hours and holiday hours totaling 224 hours, with an additional yearly sick leave accrual of 144 hours

IPERS retirement; Unlike benefits from other retirement plans, IPERS benefits aren’t tied to the performance of the stock market.

0.50 per hour shift differential

Every other Friday, Saturday and Sunday Off

o Green – days off
o Red – work days

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911 telecommunicator jobs in iowa

Telecommunicator I

911 Communications Operator - Lateral Transfer

Telecommunicator III

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